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I had to call a number listed on the front desk phone to get a staff member to appear and check me in, and that was the last time I saw anyone at the front desk during my entire stay (including check out, as you prepay upon arrival and just drop your keys in a box upon departure). The hotel is centrally located and just a block from the train station, and my small suite was very comfortable, clean, quiet, tastefully decorated in modern art deco style, and reasonably priced. The breakfast available in the top floor dining room was more than adequate. So, I would rate this as a good place to stay based on location, room, and pricing -- but if you need a bellman, concierge, room service, or any service at all beyond housekeeping, this is not the place to find it.

Great location - 3 mins from train, decent rooms, modern bathrooms. Friendly service. Very good breakfast and the restaurant seems to serve until late for dinner. On a major road, so aim for a room at the back facing the ”Hof”

We had a wonderful stay here at the Mercure in Biel. Check in was fast. Room and Hotel was spotless clean. Aircondition worked great. Bathroom with showergel, shampoo, liquid soap. Unfortunately we did not have time to check out the fitness and sauna on the 6th floor. 24h Reception is great. Free coffee and water a great plus. Matrass was a bit hard, but we did not mind. Would choose is definitly again.

This is a review of the Courtyard's restaurant Bluma - not the hotel. We were a group of 9 people who had lunch at the hotel's restaurant yesterday. The restaurant has a rather nice selection of smaller dishes (a tasting menu) from around the world (e.g. quesadillas, Bao buns, falafels, etc.). The idea is that you order 2-3 items and, if possible, share dishes at your table. In general, a nice concept and a nice looking restaurant. My issues with the restaurant: - COSTS: the costs are high, especially when going for lunch. The dishes cost from CHF 14.50 - 22.50 and a liter of water cost CHF 12. So, you are easily spending close to CHF 40 per person, assuming you only get 2 dishes. As some of the dishes were really very small, many of us needed 3 dishes. This is a very expensive restaurant, even for Switzerland. - SERVICE (1): the restaurant was empty except for our group (perhaps because of the cost issue above?). We all ordered fairly quickly, but the dishes came out staggered over the next 70 minutes. As I only ordered one dish, I sat there watching everyone else eat as mine (the Goan beef curry) came out last. Why would it take well over an hour to get all the food prepared? There was no one else in the place! And, one of the steak dishes was forgotten and had to be re-ordered, so we had a rather hungry teenage boy for awhile. - SERVICE (2): the wait staff did not understand even basic German, you had to speak French (preferable) or English with them. - SERVICE (3): we asked for separate bills by family which would have meant 5 separate receipts for our group. As the restaurant was completely empty, it should really not have been a problem. Yet, we still received one bill at the end and it was quite difficult to separate. Anyway, I hope the hotel F & B management is reading their reviews and does something to fix their cost and service issues. Again, the concept of a tasting menu is interesting and the reason we selected your restaurant. Consider offering a special lunch menu & price and please do look at the service issues.

Erste Adresse bei einem Aufenthalt im Seeland. Gute Parkiermöglichkeit. Restaurant mit grosser Speiseauswahl. Hotelzimmer stets sauber und zweckmässig. Sehr nettes Personal. Immer wieder gerne. Diesmal Übernachtung alleine, habe mich wohl gefühlt. Ruhig. Aufenthalt ohne Frühstück gewählt, aber bei vorherigen Aufenthalten war es immer top, alles da was es braucht für den Start in den Tag.