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the property employees are rude especially a lady I spoke to over the phone at 8:11pm, unprofessional, liars and they try to make advantage of a mistake I did in the date.. thou I contacted them to fix it and stay at there hotel on the 22nd instead of 26th. as I have booked the room on the 21st by mistake for the 26th and my stay was meant to be on the 22nd. I tried to move the date and I was willing to pay the full amount for the night but they want an easy money.. I have explained to them that I am leaving back to my country on the 23rd bit they did not consider helping me to fix the issue. they charged my card immediately and refused to do the refund even after contacted *********** Don't bother with this place, you will be disappointed massively and when there is an issue, there is absolutely nobody you can reach out to because they will just choose to ignore you.

On a one night stay, travelling on the luxuria coach with drivers Paul & Paul with Leger holidays on a 16 day Arctic Circle and the land of the midnight sun holiday, this was our last night I have stayed at this hotel before in October 2022 on a previous holiday with Leger, it’s a fabulous hotel, spacious rooms, comfortable beds, TV, hairdryer, tea and coffee making facilities in the room, bathroom had a bath and a separate shower, excellent housekeeping, everything you needed for your stay, we had a lovely evening meal down in the restaurant, breakfast was buffet style with plenty of choice, staff were friendly and helpful, the glass lifts are amazing and the seating area in reception is modern, I enjoyed my stay.

This was the second time this year that we have decided to stay at the Sheraton Airport prior to our return trip home. While the hotel is overpriced it is so convenient for departure and it eliminates the anxiety regarding taxi or transit strikes (something that seems to be a cultural event). The hotel offers great service; friendly and efficient check in and checkout, good response to requests (extra towels), etc. While it seems to be appearing “a little tired” (light bulbs flickering, some new paint required) I have found it to be clean, comfortable and has the hottest water I have experienced anywhere in the world. Gullivers restaurant has adequate service and food although the wait time for meals in the evening can be a test of patience. Breakfast is much quicker and if you wish the breakfast buffet, it is complete and well presented. The coffee we had there both times was the best we have had anywhere during our past month in Belgium! Regarding the waiters in the evening (January 2nd) I must say the women staff and one man (I believe his name was Driss) were the ones doing the work. They constantly circulated the areas and responded to guest requests and needs, the other men just took up space. I had to mention this because it was just so obvious.

The hotel was rooms were clean and the beds were comfortable. The staff was courteous and professional. Check-in and check-out was efficient and quick. The airport shuttle ran frequently and was reliable.

The location is very close to the airport. There is a hotel shuttle bus on the right hand side of Platform B on the 0th floor of the airport. It runs every half an hour and takes 10 minutes by car to the hotel. The hotel breakfast and dinner steak were great.

The hotel breakfast is good, the dinner is average, not recommended, there is no lunch, and there is no restaurant nearby, it is recommended to come back after eating in the city. About shuttle bus. Go down to the 1st floor, zone E, wait for the shuttle bus, and the timetable will be attached. I didn't wait, I took a taxi directly, and it was in the early 10 euros, which was acceptable. It's not easy to take a taxi nearby, there is 272 when you go out, swipe your credit card when you get on the bus, and transfer to the subway after 272 when you get to the city, you can go to many places. There are 471 and 282 nearby. Use Google Maps to look at the time. The traffic is convenient, but it is troublesome. I can go to big supermarkets such as Carrefour after reloading the car twice, and I can also buy something back to the hotel to eat by myself.

The preferred hotel for the morning flight has been stayed many times. The hotel is strategically located just opposite the train station. The hotel has a one-night hotel + two-week parking package, which is also very convenient for people who drive. The hotel provides free pick-up and drop-off service. The room was large and clean, and the front desk staff spoke English. Breakfast is full and there are many dishes to choose from