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Spent one night in the hotel. What a mistake to book here! Hotel is worn-out, seems that room has not been refreshed for decades. Does not correspond to the pictures advertised. Feels like in being in the 90ies or before. One example: there was only one electricity socket in the room that was not even working. Complained at the reception. Answer: you are not the first to mention it. Breakfast service: no staff around. When looking for them as needed food that corresponds allergies, found both ladies in the backroom having their breakfast instead of being with guests. Spa service: dirty walls (moulds) around. Again, far from what you expect from a hotel that officially holds 4 stars. The owner should look around to see what 4stars mean. This is justs a rip-off as the price was still high, certainly if you consider what you get for your money. So in a nutshell, avoid this hotel if you look for a spa and 4star experience and look for another one that actually delivers on the promises.

Positives. The hotel upon driving up to the entrance all looked lovely and promising of a very good hotel and upon entrance into hotel all looks really uptogether mdern and staff were friendly. The room was ok also great size and smart t.v good job as no channels were working so netflix it was. Bed comfortable pillows axtremely comfortable. Negatives Reataurant was closed for 2days of my stay they advertise great dining here but closed no comunictaion to let me know this very poor. No snack foods or any bite size foods to offer at all extremely poor service here. Breakfast very poor choices of food generally not a great deal of food on offer. Nobody at the bar serving drinks had to ask reception to call someone everytime very poor clearly understaffed.

For the price I paid for my room, I expected a LOT more. I travel a lot and very often around Europe and the USA and this hotel is one of the worst value for money hotels I have had the misfortune to experience - you are charging PREMIUM prices for dark, miserable rooms where I even had to cliimb upstairs to go to bed. The bed was on a mezzanine where I had to stoop to avoid banging my head on the ceiling as I am a tall man and the polished wooden stairs made me feel very anxious that I would slip going down them especially in the middle of the night. The coffee cups were damaged (chipped) and you have the AUDACITY to offer cheap recycled toilet paper in a a dispenser that I have only seen in the cheapest BUDGET hotels!!! Not even a roll of toilet paper!! Cheap single sheets from a plastic holder!!! And you charge €184 per night for THIS?? It is ABSOLUTELY SHAMEFUL. I am not happy AT ALL with paying such a high price for an overnight stay . You should be charging HALF the room rate. Unfortunately I had no time to ask for a better room or a refund as I had an evening engagement in Verviers but I will not be staying in your hotel again. Whilst the woman on the checkout desk was apologetic and offered me contact details for your customer care team for a future stay in one of your hotels in the region, this is not going to happen as it will be at least a year before I return to Verviers/Spa and I would have preferred a partial refund instead. I most certainly will not recommend your hotel based on this experience. A refund of at least 1/3 of the price of my stay would be helpful but I suspect that is not going to happen.

The facilities were perfect, and it was comfortable to have a cable car dedicated to guests who could go directly to therme in the bathrobe figure. However, despite the advance payment via Trip.com, a deposit was charged 50 euros at check-in. It was said that it was refunded after the adjustment of room service etc. However, the refrigerator was empty. There should be no additional. I thought it would be paid back at check-out, but it was said that it would be refunded via the card company after 2 － 3 days. However, even after a week, it has not yet been refunded.

We enjoyed the stay in this hotel. The service is nice, the personnel is professional. The hotel is a historical location, obviously it belonged to one of the noble families. The house reminds me a museum: you feel as you dived into the history surrounded by typical furniture, paintings on the walls, decorations, small details of the past. We really loved these vibes. Breakfast is very good, you can find all you need. We got a very small room close to the elevator, but we were lucky enough that the evening we stayed it was relatively calm, so we slept well.

My wife and I thoroughly enjoyed our 5 night stay in this beautiful (newer built) well kempt 90 room hotel . . . and it’s less than a five (5) minute walk to the track !!! The hotel is immaculate and the rooms/bathrooms are very clean, not to mention very quiet in this non-smoking hotel. Everything you would desire in your room . . . from black-out blinds, refrigerator, safe, mini bar, coffee maker, desk, etc. The entire staff (including the kind and attentive manager) were very accommodating, spoke great English and all went above and beyond in ensuring you enjoyed your visit/stay with them. The hotel has high-speed Internet/Wi-Fi, a business center, pool table, a gym, laundry service . . . and as a side note, the area has fantastic cellular phone coverage/reception. A full bar, great restaurant and a nice breakfast buffet with all that you would want/desire to get your day started. If that wasn’t enough, they also have secured parking under the hotel. Reserve your room, before it’s too late!