Best Qusar Hotels

While the hotel boasts a range of facilities and enjoys a favourable location, there are areas that require attention. The cleanliness standards are average, and some of the bathroom fittings are damaged, contributing to a water drainage issue. Notably, water tends to flow onto the bathroom floor when flushing the bathtub. And we had to wait almost 2 hrs to get the cleaning services to arrive.

The hotel is great 5 star. All the amenities and service you would expect from Marriott, however, some issues like the closeness to ski activities compared to shahdag hotel and spa and the snow cannon noise was very annoying outside the hotel, when I requested the hotel they said they were not able to do anything. Also there is issue of room Ac. It does not work and the room becomes very hot due to the heating, you can open the window but the noise from snow cannon is very bad

Had booked 2 rooms for a family vacation. Had a horrible check-in experience that ruined the entire holiday. Was allotted a room outside the elevator, and we requested to change it. This simple request would have been executed by any 5 star hotel swiftly within minutes. We had to go back & forth over 2.5 hours with no luck. The staff kept arguing about not informing them before checking in instead of finding a solution. Totally unprofessional in handling customer concerns. Our second room was given 1 hour late, and the hotel didn't take any responsibility. The hotel doesn't believe in customer centricity. It is rated as a 5 star but with 2 star attitude & experience. Guest are at their mercy. Staff is inhospitable and inflexible. Service is very poor. Request to talk to the GM was also denied. The guest relations manager said she didn't have GM's email id. Have never come across a hotel where staff does not have GM's email. It's such a shame that staff is resorting to such tactics to deal with guests. The resolution offered was that we will refund your money for 2 nights. The hotel is in middle of no where and they expected us to find hotel room instead of finding us a solution. We travelled all the way from Dubai for this vacation, and everyone was so disappointed. Please avoid.