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Location means you can walk everywhere. Service was responsive, warm and helpful. Free use of laundry was great, $2 charge for detergent but I took our own. Apartment was spacious, spotless and blessedly free of a heavy handed list of house rules.

Excellent hotel - superior service quality. This hotel is really to be recommended: just across the promenade to the beach, nice breakfast included from 7 am - 2pm (!). Breakfast to go for early departure. Towels & beach chairs & sun umbrellas, nice swimming pool area, filtered water to go & ice cubes, bicycles, washing & drying facility including washing liquid for free, it offers simply everything. We have stayed at Australia for 4 weeks, travelling along 4-5 star hotels, and this was outstanding. Take a studio with sea view - and enjoy sun rise/set every day. Enjoy the lovely beach and water for swim, and the amazing view fro the hotel. By the way: we booked a snorkelling tour by ABC Snorkel company, a business offering small tours guided by marine biologists per 6-persons each group. Well done.

The hotel is very far away. In Douglas Town, we went to Cairns by boat for an hour. I am a Platinum Member of Marriott. Sheraton gave me a wine and it was said that the room type was upgraded. But they told me I was not a Platinum member, wasn't it funny? The hotel facilities are good, the scenery is very beautiful, the swimming pool is very large, parking is free, and there are golf courses, but the hotel is located in a tropical rain forest, there are a lot of bugs, and there are cockroaches and small flying insects everywhere in the corridor. It will be stinging, the room is still quite large, and the bathroom is also large. If the hotel can pay attention to cleanliness, the business should be better, which is not comparable to the Gold Coast Sheraton. In addition, I want to tell people who live here not to go to a Chinese restaurant called Jadeinn in Douglas. The owner ’s 10,000-percent Hong Kong independence is simply not dead. If you like to spend all day in the hotel, can recommend this

We were disappointed when we first arrived at the property. It looked much nicer online, and we didn't feel it was worth the money. It's run down and needs some TLC. Our room was a 3-bedroom self-contained unit. It was spacious and neat, but the bathrooms were disgusting. I would expect bathrooms like that if I stayed at a caravan park. It needs a significant update. There is no mini-bar or lift to the second floor where we stayed. Two young girls were assigned to bring our luggage to our room, but they struggled with our heavy bags, and my husband and 17-year-old son had to help them and bring them up. The same thing happened when we checked out. The poor girl couldn't push the trolley with the luggage, and my husband ended up pushing it for her. The buffet breakfast is average. Not worth $45. The staff are all backpackers. The service could have been better. We would have tried to find a nicer hotel if we hadn't paid upfront. The only saving grace was the swimming pool. Although it also needs a revamp, it was a great pool, and the kids liked it. We wouldn't stay here again.

The environment is good, there are standard resort scenery, pool, pool table, bar are OK. At night, the lights under the swimming pool are dim, and it feels very suitable for the swimsuits to line up, but unfortunately the pool is not open at night. Health, the overall facilities are not bad. In the evening, the hotel restaurant can order some western food, and the price and taste are not bad. The only thing that is inconvenient is that the traffic is not convenient. If you want to go out for dinner and need to walk for more than half an hour, the hotel can also help to call the bus, but it is still not convenient.

I want to take the whole family with me next time. The food is good. The hotel staff are friendly. The bed wasn't particularly small.

Our family of 5, including three teenagers stayed for 5 night at this hotel: What we liked: Location: although on the main road to lovely Port Douglas, it has a short back pathway to the superb 4-miles beach. 15' walk to most restaurants, shops, marina, cafes. This said we drove around Family room was spacious enough for five. There was also a kitchenette and kitchen ware. Well working air conditioning and ceiling fans Nice curvy pool beautifully embedded into the hotel courtyard. Plus a jacuzzi our kids loved. Not really a pool for swimming but very relaxing and very appreciated by children around i noticed. Funnily enough, in spite of how exposed it was to the pool area and the other rooms around, our room was quiet. Available and free parking in the garage Things that need improvement: On arrival in the evening we were given a room on the basement that did not correspond to our booking months before for a room with a nice pool view. The reception was not able to solve the issue that evening. We complained to the manager and she organised the change of rooms the following morning. Thank you Karisa! To our surprise, the room was not serviced during our 5-day stay. When we asked on day 2 we were told that it was at an extra cost. I do not remember having read about that on the Accor web site when booking. A change of towels is only offered for stays of + 4 nights. Given the cost of the stay and that we eat out and therefore we do not use the kitchen, not having the family room cleaned is suboptimal. The safe box needs an extra key from the reception to be operational. Not sure if that is for free or a paid service. Bathrooms and amenities are adequate. We cannot comment on breakfast as we did not try it. There is a tennis court and a small fitness room too, but we did not use those either.

My mum and I shared room 15. The configuration was perfect for us, as it was actually 2 rooms with a common entrance opened up, so Mum was able to have 15B to herself. This meant she not only had her own bedroom, but her own bathroom, kitchenette, veranda, outdoor chairs and table, spa, sun lounge and pool ladder! I was in 15A (a double room in itself) and we used its much larger lounge, kitchen (full size with dishwasher), veranda and spa as our common area. Both bathrooms have walk-in showers. The pool isn't heated but it was in the sun from early morning so, even in August, I found the water plenty warm enough. It's always beautifully clean too, without noticeable chlorine, only slightly salty, good mix. Excellent location, next door to Zinc restaurant and bar, which is on the corner of Davidson and Macrossan Street. Short stroll to the beach. If you're not able to manage the walk all the way down Macrossan St to the inlet, there is a great shuttle bus service available (SR Coaches) to take you anywhere in Port Douglas for a fixed price of $8 one way or $14 return. Just call their mobile number to tell them where you are and they'll be there in a flash.

The surrounding environment is wonderful. All the facilities in the room were new and clean. It was nice to be able to check in immediately after showing the reserved copy.