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Do not stay here, bedbugs!!!! On our second night of staying here we discovered a bed bug infestation, forcing us to leave the hotel and all our clothes behind. When we first alerted the hotel the next day they continuously berated us for not going to them straight away despite it being 1am when we first discovered the bugs and not seeing any hotel staff at reception when we tried to find them. The manager, Matt tried to say they have their hours on the check in sheet they provided however it doesnt not say anywhere on this that its open till 4am. The main problem of the bed bugs was trying to be shifted onto us for not alerting them in the middle of the night. The hotel staff further attempted to shift blame onto us, accusing us of bringing the bed bugs in despite the whole ecosystem of bed bugs, babies larve and dead ones under the bed that have clearly been there well before our one night stay. The hotel reluctantly gave us a refund for our stay after we requested it, however they refused any reimbursement for the significant expenses we incurred in dry cleaning and replacing our belongings. This experience has cost us hundreds of dollars in new clothes, additional hotel expenses, and cleaning services. We understand that bedbugs can be an issue in hotels, the disappointment lies in the inadequate response and understanding demonstrated by the hotel staff when addressing the matter. It's essential for establishments to handle such situations with empathy and professionalism, aspects that were obviously lacking in our experience. Save yourself the trouble and money - steer clear of this place

Room was spacious, included hand wash shower gel shampoo & conditioner too. Television was amazing!! Had Netflix Stan & other options not only inclusive of Normal channels. It was particularly clean & had a balcony. Booking over the phone have me the chance to have a better price & I used my credit card details to quickly secure a room & the office was open good hours. The receptionist was nice & very efficient it was all ready when I arrived.

Sea view apartment is great

Recent renovations have made this venue an attractive destination to consider in our choice of hotels in the Gold Coast. While not as luxurious as many other hotels, the room facilities were minimal but adequate for our needs and the cost was good value. Our room was number 22 and was very clean, quiet, spacious and modern. The bed was comfortable, shower was hot and strong and parking available. The staff were helpful and we are looking forward to returning soon.

They need to stop false advertising this accommodation- there is NOTHING luxury about this apartment complex as stated on the dated sign out the front or the images on websites. Our room ( 12) was on the 4th floor. Furniture old fashioned- However in saying that the kitchen was updated white & fresh & the apartment was clean & the views of beach great. We were a family of 4 - 2 adults & 2 teens. They do not provide face cloths. This really irritated us as this is the first time ever we have not been given face cloths or hand towels at any accommodation. As we were from NZ we had to go buy extra towels. Cold showers. Every day one of us had cold showers as the hot water ran out quickly. The wifi was absolutely terrible, the first day we were given a replacement router ( thanks for that) However it was still very bad & very inconsistent so if you are from overseas I suggest you buy extra data. Small bedrooms , small bathrooms. Main entrance feels & looks a bit depressing & dated. , surely it’s not too much to put a face cloth , an xtra dishwash, wash sachet into each apartment. This is our 5th visit to the Gold Coast over the years , unfortunately our Least favourite accommodation BUT we also are very aware of how tough it’s been over the past 2 years with covid , however it’s the little things that count , the lady on reception is rude & blunt however her husband was very pleasant to deal with . As business owners I totally get that some days you are tired & over it which we understand. We would not recommend for the price & suggest that you look elsewhere . It’s not bad but nor is it quite good enough- but It’s only our opinion & as we all are aware all apartments are privately owned so can vary .