O’Ciel Skyrise Riverside Hotel at Raffles City Chongqing Reviews

Response from Property: 【View the Crystal Corridor at Raffles】Dear guest, we are very sorry that we failed to satisfy you. Please allow us to bow 90 degrees to express our apologies. Please rest assured that you will be satisfied next time you stay here!

Response from Property: [Photography, Internet celebrity check-in point] Hello, dear guest! It is a great honor to receive you in the mountain city of Chongqing. Thank you very much for your affirmation. We feel honored to add even a little bit of beauty to your journey. Thank you for liking Chongqing and thank you for liking Ouchen International. We look forward to meeting you again. (Ouchen High-altitude River View Hotel is located in the core area of ​​Jiefangbei. Metro Line 1 is 20 meters downstairs and it is only one street away from the landmark Raffles (some room types can directly enjoy the intersection of the two rivers at Raffles). It takes less than 10 minutes to walk from the hotel to Hongyadong, Yangtze River Cableway and other attractions. Looking forward to seeing you again in Chongqing.

Response from Property: [Line 1 downstairs, the terminal and starting station] Dear guests, thank you for your recognition of us. Every need of the guests is the direction we sincerely strive for. We will definitely work harder to create a five-star standard. We look forward to your next trip. We can create more perfect service for you.

Response from Property: Dear guest, Thank you for choosing to stay and taking the time to share your valuable feedback. We attach great importance to your stay experience and deeply apologize for not meeting your expectations. Regarding the situation you mentioned, we would like to explain to you: According to the platform information disclosure, all room types in this hotel are smoking rooms, and no non-smoking rooms are set up yet. To ensure information transparency, we have clearly marked this on the APP and booking page, and ashtrays in the room are also a unified standard configuration. The room type you stayed in strictly follows the booking information arrangement and is consistent with the actual photos and descriptions displayed on the platform. We are deeply sorry if the difference in room layout has caused you misunderstanding. In response to the smoke problem you reported, we immediately coordinated the cleaning staff to ventilate the room, and took the initiative to change the same level room for you 5 times, but you said you prefer to keep the original room. We respect your choice, but we also regret that we have not been able to thoroughly improve your experience. We are well aware that details determine service quality, and your feedback will help us further optimize the room maintenance process. If you are willing to choose us again in the future, please feel free to contact the front desk. We will give priority to arranging a room with good ventilation and smooth flow on the high floor for you, and give you a welcome gift as a token of sincerity. Thank you again for your understanding and tolerance. I wish you a smooth journey and look forward to a warm reunion with you! Sincerely regards

Response from Property: [Photography, Internet celebrity check-in point] Hello, dear guest! It is a great honor to receive you in the mountain city of Chongqing. Thank you very much for your affirmation. We feel honored to add even a little bit of beauty to your journey. Thank you for liking Chongqing and thank you for liking Ouchen International. We look forward to meeting you again. (Ouchen High-altitude River View Hotel is located in the core area of ​​Jiefangbei. Metro Line 1 is 20 meters downstairs and it is only one street away from the landmark Raffles (some room types can directly enjoy the intersection of the two rivers at Raffles). It takes less than 10 minutes to walk from the hotel to Hongyadong, Yangtze River Cableway and other attractions. Looking forward to seeing you again in Chongqing.

Response from Property: [Photography and filming, a popular check-in spot] [Food street downstairs] [Night view of the two rivers from the sky] [Terminus and starting station of Line 1 downstairs] [View the Crystal Corridor of Raffles City] Dear guests: Hello! We are very sorry for the unpleasant stay you had and we feel deeply guilty about it. Regarding the fact that the room you mentioned you booked is not shown in the list, it is because the room type has been booked when you arrived at the hotel, but please rest assured that we have kept the room you originally booked for you. I'm really sorry for causing you misunderstanding. In fact, we have upgraded your room for you. You originally booked a small room of 15-20 square meters with only one shower room and one toilet, but no bathtub; the upgraded duplex suite has two toilets and a bathtub, but the shower room is only available downstairs. We hope that such upgrades can enhance your stay experience to a certain extent. Regarding the projector, it is not about to fall, but it is deliberately designed and installed in that position to facilitate your viewing. As long as you contact the front desk butler, we will provide you with free membership so that you can enjoy a wealth of film and television resources. In addition, the air conditioner defaults to heating mode in winter. If you feel the room is stuffy, you can choose to turn off the air conditioner or lower the temperature. We are very sorry for giving you a bad experience. For other issues you reported, such as toilet odor, refrigerator damage, and construction noise, we have recorded them and arranged for rectification immediately. We will strengthen the inspection and maintenance of room facilities and equipment to ensure that similar problems do not occur again. At the same time, we will communicate and coordinate with surrounding construction parties to minimize the impact of noise on guests. Thank you again for your feedback, your opinion is very important to us. We sincerely look forward to your next visit, and will certainly provide you with better services and a comfortable accommodation environment. I wish you a happy life and all the best! Ouchen High-altitude River View Hotel (Raffles Square Jiefangbei Branch)

Response from Property: 【拍照出片，網紅打卡點】親愛的客人，您好!非常榮幸能在山城重慶接待您，十分感謝您的肯定，能為您的旅途增添哪怕一分的美好，我們都覺得榮幸之至。冰箱問題由於配件壞了，當晚工程師傅也下班了，暫時沒有修好，後面已經重新維修了哦，感謝您喜歡重慶，也感謝您喜歡歐辰國際，期待與您再次相逢.（歐辰高空江景酒店位於解放碑核心位置，樓下20米即是軌道1號線，與地標來福士僅一街之隔（部分房型可直賞來福士兩江交匯）。從酒店步行至洪崖洞，長江索道等景點均在10分鐘以內。期待與您重慶再見。

Response from Property: 【樓下好吃街】尊敬的賓客，非常感謝您對我們酒店如此的青睞和喜愛！我們會繼續提供高品質的服務，希望您下次入住時再次感受到我們的熱情與專業

Response from Property: 【樓下1號線終點起始站】尊敬的賓客您好， 感謝您對我們的認可， 客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力， 打造五星級水準， 期待下一次的出行， 我們能為您創造更加完美服務

Response from Property: Dear guests,Thank you very much for your valuable comments about our hotel. We're thrilled with the amazing views you've mentioned, and it's one of the unique experiences we've been trying to create for our guests.Regarding the maintenance issue you mentioned, we will immediately arrange for the relevant personnel to tighten the doorknob, repair the mirror to make it workable, and deal with other minor issues. In the meantime, we will equip the penthouse bathroom with a remote control as soon as possible.When the descaler is needed, we replenish it immediately to ensure that the various areas are clean.We value your feedback and will strive to improve it and look forward to providing you with an even better experience during your next stay.Thank you again for your support and attention!Have a great day!

Response from Property: Dear guest, thank you for your positive feedback on the hotel. Chongqing is a very hospitable city. Looking forward to your next visit!

Response from Property: 【Viewing the Crystal Corridor of Raffles】Dear guest: We are glad that you and your friends had a wonderful holiday in the hotel. Your comments are the best affirmation and encouragement for our service. We still have many preferential activities, please continue to pay attention to us, and welcome to visit again!

Response from Property: [Line 1 terminal and starting station downstairs] Dear guests, thank you for your recognition of us. Every need of the guests is the direction we sincerely strive for. We will definitely work harder to create a five-star standard. We look forward to your next trip, where we can create a more perfect service for you.

Response from Property: [Photography, Internet celebrity check-in point] Hello, dear guest! It is a great honor to receive you in the mountain city of Chongqing. Thank you very much for your affirmation. We feel honored to add even a little bit of beauty to your journey. Thank you for liking Chongqing and thank you for liking Ouchen International. We look forward to meeting you again. (Ouchen High-altitude River View Hotel is located in the core area of ​​Jiefangbei. Metro Line 1 is 20 meters downstairs and it is only one street away from the landmark Raffles (some room types can directly enjoy the intersection of the two rivers at Raffles). It takes less than 10 minutes to walk from the hotel to Hongyadong, Yangtze River Cableway and other attractions. Looking forward to seeing you again in Chongqing.