Roppongi Hotel S Reviews

They were so kind, supportive for everything! Kenji at reception was really kind. Breakfast has some vegies, cheese, fruits. It was small but really cozy. Want to visit here again ☺️

Nice and big room! Will come again for sure

Overall pleasant stay. Hotel room slightly small but comfortable. Staff are very friendly.

The room is quite small and only accommodates 2 people. It was clearly stated that an extra bed could be added when placing the order, but it was not allowed at the front desk. We were forced to book another room.

The room facilities are very complete ~ but the toilet smells bad... We are 4 adults and 2 children ~ the toilets in both rooms are very smelly... But I will be returning to China soon and I will bring my children with me so I didn't bother to change rooms...

It was very good. It's easy to access and there are repeat customers. Next time I use it, I would like to use it with my friends and family.

Everything is normal. ■Dissatisfaction The elevator is very slow. The price is cheaper if you make a reservation on the day. (There was a difference of 7,000 yen.)

The room is very poor, it can only be regarded as a homestay, there is no central air conditioning, only independent air conditioning. The bathroom is elevated.

The rooms were clean and the staff were friendly! I would like to use it again in the future. I hope I can go again!!!!

There is a washing machine in the room.

The room is very small, the elevator has been broken, just because the location is in Roppongi. It is the level of the domestic Han court. Then there is a bad thing, that is, the room card can be copied with NFC, which is actually not safe. The only good thing is that there is a library downstairs, which is very good.

Nice location in a busy city, close to metro and bus stations (which is very important in Tokyo!). We had a spacious room and I really enjoyed a bathtub :) Good variety for breakfast (japanese salad dressing is to die for!!), also free welcoming coctails at the bar were a nice touch. Really enjoyed our stay!

This hotel is not designed to accommodate individuals with mobility issues. Entry to the hotel has no handrail, but has three steep steps with nothing to hold on to. To enter the bathroom, one must step over a threshold of approximately 12 inches. To enter the bathtub/shower, there is a three foot ledge to step over.

This was the worst hotel during our long stay in Japan. And we payed a fairly high rate. We stayed in the patio room, I believe it’s supposed to be a nice room but found a room split by a bunch of dry walls and weird steps. For example the bathroom was high on a step and inside the bathroom you feel like stepping on a hollow floor and walls are dry walls full of cracks everywhere. Also nowhere to hang a hand towel in the bathroom and the sink counter is tiny so you can’t even leave the towel on the counter. The walls were also so dirty full of splashes. The hair dryer was so dirty and sticky. The room has a small wet bar with sink and fridge, our fridge didn’t work but housekeeping put waters inside but didn’t bother to report a non functional fridge. The walls around the wet bar were full of splashes easily removed with a paper, which means cleanliness was not good. They offer robes, slippers and some sort of uncomfortable viscose robe, so no pajamas just two sets of robes one fluffy and one uncomfortable. The tub was very nice, but to get there you had to jump up on a higher wall/ step and watch your head to go through a short door as you jump in and out (I’m very short myself). The room is all about the tub but no bubbles were provided, it’d be a nice touch. The room offered no body lotion, which is usually pretty standard. When we checked in they gave us a card saying they would clean our room only on one specific day of our 3 night stay, I thought that was a rude thing specially considering how poor the cleaning was and the level and rate of hotel compared to others in the area. The card did say they’d clean extra if requested, so we did ask for service everyday. Breakfast was mediocre, not western, not Japanese, I don’t know what that was. Service all around the hotel was odd, everybody seemed confused and shy everytime. Almost as if avoiding to talk to you so you don’t ask for anything. And I did not complain about anything, we just checked in, ate breakfast and checked out. Overall I’d not recommend staying here, they have a lot of work to do on cleaning, aesthetic, and functionality of the room. Service needs more training to make guests feel welcome.