Roppongi Hotel S Reviews

Response from Property: Thank you for your wonderful review!We are thrilled to hear you enjoyed your stay in our spacious room. We look forward to welcoming you back again soon.

Response from Property: Thank you very much for choosing our hotel and for providing valuable feedback about your stay.We sincerely apologize for the inconvenience you experienced due to discrepancies in the information about the possibility of adding extra beds. We are deeply sorry for this oversight. We assure you that we will immediately investigate this issue and implement preventive measures to avoid similar situations in the future.Thank you once again for your feedback, which is invaluable in helping us improve our services. We are committed to providing the best possible experience for our guests.

Response from Property: Thank you for choosing our hotel and for sharing your valuable feedback.We sincerely apologize for the unpleasant odor from the bathroom that affected your stay. We are immediately reviewing improvement measures and will strive to prevent such issues from happening again. Additionally, we are committed to ensuring that guests traveling with children experience a comfortable stay with prompt service.We are dedicated to continually improving our service and hope to have the opportunity to welcome you back in the future.

Response from Property: Thank you very much for staying with us, and for taking the time to leave such a warm review!We are very pleased to hear that you were satisfied with the service of our staff. We will continue to focus on creating a clean environment and providing courteous hospitality to ensure our guests' happiness.All the staff here eagerly await your next visit. Should you have any requests or special preferences, please do not hesitate to contact us at any time.Thank you again, and we look forward to welcoming you back in the near future.