Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities9.3
Service9.3
Cleanliness9.5
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All reviews(898)
Positive reviews(884)
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Delicious breakfast(185)
Large rooms(143)
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Near shopping area(49)
Fantastic river view(27)
Tasty restaurant(14)
Negative reviews(14)
Guest User
Twin Room
Stayed in Dec 2024
Business traveler
85 review
8.0/10
Very Good
Posted on Jan 12, 2025
everything ok. good hotel with good services and staff. i will come back
Response from Property: That's great to hear! You're always welcome to come back whenever you're in the area. We'll be looking forward to seeing you again!
M547218****
Twin Room
Stayed in May 2025
Other
2 review
10/10
Outstanding
Posted on Jun 7, 2025
The room is large and clean, with no peculiar smell. The hotel is also easy to find. The front desk lady is also quick to handle. The price is still very cost-effective, a good stay experience, worth recommending!
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay in our hotel and giving us a five-star rating! We are glad that you are satisfied with the spacious and clean room, convenient location and efficient service of the front desk. Providing guests with cost-effective accommodation experience has always been our purpose. Your recognition and recommendation is the greatest encouragement to us! We look forward to your visit again and we will continue to provide you with quality service.
M508362****
Twin Room
Stayed in May 2025
Other
1 review
10/10
Outstanding
Posted on Jun 6, 2025
The front desk was very welcoming and patient. They helped me solve a small problem quickly. The room was spacious with large floor-to-ceiling windows. The location was also great, with convenient parking. A very satisfying stay!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing to stay in our hotel and sharing such a thoughtful evaluation! We are glad that you are satisfied with the front desk service, room facilities and location. Your recognition is exactly what we are pursuing. We will continue to maintain high-quality service and look forward to bringing you more surprises next time you visit! I wish you a happy life!
_WeChat282641****
Twin Room
Stayed in May 2025
Business traveler
22 review
10/10
Outstanding
Posted on Jun 4, 2025
Check-in was super fast, the front desk was very attentive, and the details were perfect! The room was also very large, beyond expectations
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to share your stay experience! It is our honor to provide you with efficient and convenient check-in services and spacious and comfortable guest rooms. Your satisfaction is our greatest encouragement. The team will continue to maintain professionalism and enthusiasm and look forward to creating more surprises for you next time! I wish you a pleasant journey!
Anonymous User
Elegant River-view Double Room
Stayed in Apr 2025
Couple
7 review
4.5/10
Posted on May 2, 2025
I, who never write reviews, can't help it.
Originally, I booked a room for three nights. It was already past ten o'clock in the evening when I arrived at the hotel. When I entered the hotel's underground parking garage, I first passed by a garbage dump, which was extremely smelly... After checking in, I entered the room. The facilities were very old and there were very obvious stains on the carpet. When I lifted the quilt, there were two black marks similar to footprints on the sheets. I asked someone to change them, saying that they might not be cleaned... And the waiter actually said that it would take a long time to change them... The sound insulation was very poor. Even with the windows closed, I could still hear the sound and noise of the square downstairs, and the sound of the corridor was also very obvious. The slippers were not disposable. I guess they were the kind that were disinfected and then sealed again. When I opened them, I found hair inside, and there were also obvious oil stains or something. I didn't dare to wear them at all, so I ordered slippers from takeout overnight. There is no door in the bathroom, but there is a large full-length mirror at the door of the bathroom. This angle makes it possible to see people who have just taken a shower clearly when sitting on the bed (I personally think it's a bit presumptuous, I don't know what others think). The most outrageous thing is that the toilet was clogged. Who can imagine that you can't flush it after taking a ****? ! I had to use a kettle to flush it for no less than ten times before it was barely flushed. I was a little frustrated! ! It was already very late in the morning and I didn't want to negotiate to change the room. I just changed my schedule and changed the hotel. In general, I think it is very inappropriate and unprofessional for a four-star hotel. I suggest that if you don't have any special requirements for the size of the room, you might as well book a chain of express hotels.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We are very sorry that this stay brought you such a bad experience. We have urgently investigated and rectified the problems of hygiene, sound insulation, facilities, etc. that you reported. We are deeply ashamed of the situation that does not meet the four-star standard, such as bed sheet stains and toilet blockage. We have conducted comprehensive training for the housekeeping team and replaced the old facilities. We apologize again for affecting your trip. Thank you for prompting us to reflect deeply. We look forward to the opportunity to provide you with a brand new stay experience.
FFFy888
Elegant Room - River-View (2 Beds)
Stayed in May 2025
Business traveler
16 review
10/10
Outstanding
Posted on Jun 6, 2025
Because I left in a hurry when I checked out, my phone was left in the room. After I found it and contacted the hotel, the hotel responded quickly and looked for it. The phone was hidden in the gap of the bed, so the housekeeping staff worked hard. Then Ms. Fan of your hotel contacted me in time. I would like to thank Ms. Fan and the housekeeping staff of your hotel.
In addition, the overall service and hardware facilities of the hotel were very good when I checked in, and the room hygiene was also very good.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay in our hotel and giving such a detailed five-star praise! We learned that you accidentally left your mobile phone when you checked out. We immediately coordinated with the housekeeping department to find it. Finally, with the efforts of the team, it was returned to the owner, which made us feel very relieved. Your recognition is the greatest encouragement for our service enthusiasm and professional attitude. At the same time, we are very happy that you are satisfied with the overall service, hardware facilities and hygiene standards of the hotel. Your affirmation will inspire us to continue to improve the quality of service and create a safe and comfortable stay experience for every guest. Looking forward to your visit again, we will continue to provide you with thoughtful and considerate service!
M40566****
Elegant Room - River-View (2 Beds)
Stayed in Apr 2025
Business traveler
4 review
2.0/10
Posted on May 15, 2025
The location of the hotel is quite lively and prosperous. The front desk also helped to upgrade the room. I don't know why. The room is on the 15th floor. There is a street of food stalls downstairs. From 8 pm to 3 am, the sound of the speakers downstairs is extremely loud. The songs are super awful and it is so noisy that I can't fall asleep. It's a real experience. I will never come again.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay in our hotel and taking the time to share your real experience. We deeply apologize for the trouble caused by the noise problem this time, and we fully understand your disappointment and dissatisfaction. The hotel has always been committed to creating a comfortable experience for guests. This room upgrade was intended to make you feel more attentive service, but we failed to properly solve the noise problem. We have communicated with the street management department and surrounding merchants as soon as possible to clarify the night audio usage regulations. We know that no matter how sincere our apology is, it is not as good as the actual change. Your feedback is the driving force for our improvement, and we look forward to regaining your recognition with a brand new experience. I wish you a happy life and a smooth and worry-free life.
This is the worst hotel I've ever stayed in. The hot and cold water in the hotel shower were installed in reverse. How can it meet the 4-star standard? The Ctrip booking said that the hotel had midnight snacks, but when we went to the restaurant, it was dark. Several families with children thought they went to the wrong restaurant. When I asked the front desk why there was no midnight snack, they said the front desk was too busy. This was a really ** answer. Finally, the front desk helped me contact the restaurant staff. If the hotel can't meet the standards, don't promise to provide services. It really ruins the reputation of Oriental.
Service: Poor
Heartwarming midnight snack: lousy
Original TextTranslated by Google
Response from Property: Dear guest: Hello! First of all, thank you very much for choosing to stay in our hotel and we apologize for your bad experience. We have checked and rectified the hot and cold label of the shower head you reported as soon as possible: the engineering department has fully overhauled the shower equipment. We checked the monitoring records with the on-duty service about the late night snack service failure. You arrived at the dining place at 20:57 and reported the situation to the front desk at 9:02. The front desk waiter immediately contacted the catering department, and the catering department immediately arranged to prepare it for you at 9:10. We also strengthened the training of the catering department on the night service process. We are deeply sorry for failing to meet your expectations and our four-star standard.
_WeChat271888****
Elegant Room - River-View (2 Beds)
Stayed in Apr 2024
Business traveler
2 review
10/10
Outstanding
Posted on May 15, 2024
The hotel is in an excellent location with convenient parking! The front desk and room service are friendly and warm! The room is spacious and comfortable, and you can also exercise and swim for free. The breakfast should be comparable to that of a 5-star hotel. There are many varieties and the dining environment is also good. It is the first choice for Changshan
Original TextTranslated by Google
Response from Property: 敬的賓客:您好!我們懷着感恩的心謝謝親選擇我們常山東方廣場酒店,在日後我們會強化培訓員工的服務和溝通技巧,提高員工服務水平,努力為顧客提供優質完美的服務。請您多提寶貴意見,激勵我們在各方面都能有更大的提升,我們一直力圖在服務上不斷創新,希望通過温馨、細緻化的服務,為每一位到店客人提供更加優質的服務,向每一位客户提供高水準的體驗。酒店全體員工期待您的再次光臨,一起見證酒店成長。
_WeChat40285****
Elegant Room - River-View (2 Beds)
Stayed in Apr 2024
Business traveler
1 review
10/10
Outstanding
Posted on May 15, 2024
A very cost-effective four-star hotel, the room is very clean and spacious, the front desk service is warm, recommended snacks and scenic spots in the surrounding area, and also sent welcome fruits... The breakfast is also very rich, all with local characteristics, the overall experience is still very good!
Original TextTranslated by Google
Response from Property: 敬的賓客:您好!我們懷着感恩的心謝謝親選擇我們常山東方廣場酒店,在日後我們會強化培訓員工的服務和溝通技巧,提高員工服務水平,努力為顧客提供優質完美的服務。請您多提寶貴意見,激勵我們在各方面都能有更大的提升,我們一直力圖在服務上不斷創新,希望通過温馨、細緻化的服務,為每一位到店客人提供更加優質的服務,向每一位客户提供高水準的體驗。酒店全體員工期待您的再次光臨,一起見證酒店成長。
320625****
Elegant Room - River-View (2 Beds)
Stayed in Apr 2024
Family
2 review
10/10
Outstanding
Posted on May 15, 2024
The hotel lobby is still very grand, the room is also very large, and it is very comfortable to live in! The front desk lady is very nice, and she also arranged a room by the river, with a very good view! Especially the second day, I didn't know how to operate the mobile phone to extend my stay. Fortunately, the front desk lady provided meticulous service [strong][strong], the hotel also has a self-service laundry room, drying and ironing, which solved a big problem for me. I will choose Oriental next time
Original TextTranslated by Google
Response from Property: 敬的賓客:您好!我們懷着感恩的心謝謝親選擇我們常山東方廣場酒店,在日後我們會強化培訓員工的服務和溝通技巧,提高員工服務水平,努力為顧客提供優質完美的服務。請您多提寶貴意見,激勵我們在各方面都能有更大的提升,我們一直力圖在服務上不斷創新,希望通過温馨、細緻化的服務,為每一位到店客人提供更加優質的服務,向每一位客户提供高水準的體驗。酒店全體員工期待您的再次光臨,一起見證酒店成長。
M226095****
Elegant Room - River-View (2 Beds)
Stayed in Apr 2024
Other
10 review
10/10
Outstanding
Posted on May 14, 2024
The hotel is in a very good location. There are commercial areas and Changshan River around. It is very pleasant to walk around. The room facilities are complete. There are also gyms and swimming pools. You can exercise for free with your room card. The service is also very warm. Wherever you go, you will be greeted with a smile. I will stay at Dongfang Hotel in Changshan next time.
Original TextTranslated by Google
Response from Property: 敬的賓客:您好!我們懷着感恩的心謝謝親選擇我們常山東方廣場酒店,在日後我們會強化培訓員工的服務和溝通技巧,提高員工服務水平,努力為顧客提供優質完美的服務。請您多提寶貴意見,激勵我們在各方面都能有更大的提升,我們一直力圖在服務上不斷創新,希望通過温馨、細緻化的服務,為每一位到店客人提供更加優質的服務,向每一位客户提供高水準的體驗。酒店全體員工期待您的再次光臨,一起見證酒店成長。
205901****
Elegant Room - River-View (2 Beds)
Stayed in Apr 2024
Family
1 review
10/10
Outstanding
Posted on May 13, 2024
I arrived at the hotel around 3pm. The front desk service was warm and sincere. Check-in was quick. There were free fruits and snacks in the room. The room was spacious, clean and tidy. The Changshan River was beautiful when I looked out the window. It was quiet and comfortable.
Original TextTranslated by Google
Response from Property: 敬的賓客:您好!我們懷着感恩的心謝謝親選擇我們常山東方廣場酒店,在日後我們會強化培訓員工的服務和溝通技巧,提高員工服務水平,努力為顧客提供優質完美的服務。請您多提寶貴意見,激勵我們在各方面都能有更大的提升,我們一直力圖在服務上不斷創新,希望通過温馨、細緻化的服務,為每一位到店客人提供更加優質的服務,向每一位客户提供高水準的體驗。酒店全體員工期待您的再次光臨,一起見證酒店成長。
Naernaerdouxiangquwanerdexiaoguliang
Elegant Room - River-View (2 Beds)
Stayed in Apr 2024
Family
2 review
10/10
Outstanding
Posted on May 13, 2024
The room is clean and tidy, fully equipped, and any missing items can be delivered in time. The service is warm and thoughtful, very considerate, and they consider the children a lot. The breakfast is great 👍👍, with rich varieties, suitable for all ages, and worth recommending
Original TextTranslated by Google
Response from Property: 敬的賓客:您好!我們懷着感恩的心謝謝親選擇我們常山東方廣場酒店,在日後我們會強化培訓員工的服務和溝通技巧,提高員工服務水平,努力為顧客提供優質完美的服務。請您多提寶貴意見,激勵我們在各方面都能有更大的提升,我們一直力圖在服務上不斷創新,希望通過温馨、細緻化的服務,為每一位到店客人提供更加優質的服務,向每一位客户提供高水準的體驗。酒店全體員工期待您的再次光臨,一起見證酒店成長。
M43243****
Superior Single Room
Stayed in Mar 2024
Business traveler
3 review
10/10
Outstanding
Posted on Apr 28, 2024
This stay was great! The hotel is conveniently located, the environment is elegant, and the service quality is excellent. Whether it is a business trip or a leisure trip, it is a good choice. Highly recommended to friends in need!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at Changshan Oriental Plaza Hotel. We are glad to see that you have given a good review of the hotel's service quality. The hotel provides each guest with a newly configured robot to deliver meals and goods free of charge. When taking the elevator, you can swipe the room card to reach the designated floor. In addition, the hotel is equipped with a laundry room and dryer, so you don't have to worry about washing and drying clothes when you are traveling. We hope to bring a good start to every guest every day. Because of your support, Changshan Oriental Plaza Hotel will be better! What changes is time, but what remains unchanged is our hotel's persistent waiting for you! All the staff of the hotel look forward to your visit again and witness the growth of the hotel together.