Four Points by Sheraton Changsha Meixi Lake

Four Points by Sheraton Changsha Meixi Lake Reviews

Four Points by Sheraton Changsha Meixi Lake

No. 1099 Fenglin 3rd Road, Yuelu District, Changsha, Hunan, ChinaView Hotel Details
Four Points by Sheraton Changsha Meixi Lake
Four Points by Sheraton Changsha Meixi LakeFour Points by Sheraton Changsha Meixi LakeFour Points by Sheraton Changsha Meixi Lake
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Four Points by Sheraton Changsha Meixi Lake Guest Reviews

9.7/10
Excellent
1292 review
Verified reviews
Location9.8
Amenities9.6
Service9.7
Cleanliness9.8
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All reviews(1292)
Positive reviews(1282)
Reviews with photos/video(150)
Classy environment(69)
Delicious breakfast(55)
Friendly front desk staff(55)
Convenient for shopping(48)
Great swimming pool(32)
Close to metro(24)
Stayed multiple times(17)
Perfect for kids(16)
Negative reviews(10)
Ka Bo
Superior Room (2 Beds)
Stayed in Jan 2025
Travel with friends
2 review
9.5/10
Amazing
Posted on Feb 23, 2025
Staffs are very friendly and helpful. Also, the room is nice and comfortable.
Response from Property: 尊敬的顧客,很榮幸長沙步步高福朋喜來登酒店能成為您此次出行的下榻之選。我們很高興得知您在此住得滿意。您的好評就是我們不斷前進的動力和最好的鼓勵。最近酒店中餐廳推出春季限定菜品,讓您足不出户即可品嚐美味佳餚,歡迎您隨時致電預約。感謝您的分享,全體福朋小夥伴們期待下一次為您帶來更舒適的商旅體驗!
Anonymous User
Superior King Room
Stayed in Nov 2023
Other
3 review
9.5/10
Amazing
Posted on Dec 17, 2023
Sheraton by it's name is reliable, value for money, did not encountered any communication difficulties, perhaps able to speak local language.
Response from Property: Dear guest, thank you for choosing Four Points by Sheraton Changsha, Meixi Lake and taking the time to review our property.We are delighted to hear you had a pleasant stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your feedback and we look forward to welcoming you back.
Guest User
Superior King Room
Stayed in Nov 2023
Business travelers
1 review
10.0/10
Outstanding
Posted on Jan 31, 2024
Fantastic concierge service. Proximity to food and beverage options nearby, as well as a huge shopping mall just beside the hotel.
Response from Property: Dear guest,Thank you for taking the time to post your stay experience at the The Four Points by Sheraton Changsha, Meixi Lake.We are glad to hear that you enjoyed stay in here.Our hotel connects to BBG Mall, You can easily find local specialties here.Our hotel is within walking distance of Metro Line 6, which provides direct access to Changsha Huanghua Airport and easy access to the city center.Thank you again for your feedback and we look forward to welcoming you back.
Guest User
Superior Room (2 Beds)
Stayed in Aug 2024
Business travelers
8 review
9.7/10
Amazing
Posted on Nov 21, 2024
not bad and price is reasonable
Response from Property: Thank you for choosing Four Points by Sheraton Changsha, Meixi Lake and taking the time to review our property.We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your feedback and we look forward to welcoming you back.
C.Yong
Superior King Room
Stayed in Jan 2023
Business travelers
10 review
8.5/10
Very Good
Posted on Mar 26, 2023
Very good hotel but the location is quite far from the city. If location is not a concern then this shall be a good choice for business travellers.
Response from Property: Dear Guest, we would like to thank you for your recent stay with us at The Four Points by Sheraton Changsha, Meixi Lake and we are pleased to read your good review and we are delighted to hear that you had a pleasant stay with us. We look forward to having you as our guest again soon.
Kumar
Business Deluxe Room (King Bed)
Stayed in Jul 2023
Business travelers
12 review
8.0/10
Very Good
Posted on Aug 27, 2023
Nice to stay
Response from Property: Dear Kumar-Astrum ,We sincerely appreciate you taking a moment to write about your stay with us at The Four Points by Sheraton Changsha, Meixi Lake .We are glad to hear that you enjoyed stay in here.Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards ,
Guest User
Superior King Room
Stayed in Oct 2023
Business travelers
1 review
10.0/10
Outstanding
Posted on Nov 10, 2023
beauty
Response from Property: 親愛的顧客,很榮幸長沙步步高福朋喜來登酒店能成為您此次出行的下榻之選,得知您在此住的滿意和舒適,我們全體福朋小夥伴都為您感到高興。知寒一歲,又是一冬。我們已經備好了温暖,隨時準備擁抱您的疲憊,願大堂吧的蘋果熱橙茶能夠成為您珍藏的冬季回憶。全體福朋小夥伴們期待下一次為您帶來更舒適的商旅體驗,祝您生活愉快!
Guest User
Superior King Room
Stayed in Mar 2025
Business travelers
6 review
10.0/10
Outstanding
Posted on Apr 17, 2025
It was very comfortable to stay at Four Points by Sheraton Changsha. Glorice at the front desk was very nice and took good care of everything. The room was well arranged. She gave us snacks from Pang Donglai. Cathy's housekeeper service was also great. It was a perfect stay experience. I will come again if I have the chance.
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Response from Property: 尊敬的貴賓, 衷心感謝您選擇入住長沙步步高福朋喜來登並分享這段充滿温度的體驗! Glorice以她細緻入微的待客之道為您開啟美好旅程,Cathy小管家的貼心守護更如星城夜色般温柔綿長,您對房間安排與胖東來特色點心的認可,讓我們深感用心終會被看見——每一份定製化服務皆源於對賓客需求的真誠洞察。您的評價是對我們最高的褒獎。未來我們將持續精進,期待您再次光臨時,我們都願以更豐盈的誠意,與您共繪星城旅居的詩意篇章。祝您生活常伴美好,靜待重逢!
Hongbanzhuanluanfei
Superior King Room
Stayed in Mar 2025
Family
2 review
10.0/10
Outstanding
Posted on Apr 2, 2025
Facilities: The facilities are very new, with a swimming pool and an outdoor garden. They are very well maintained, and don't look like a hotel that has been open for more than 7 years. Hygiene: Clean and tidy, the room lady cleans very carefully. Environment: Close to the business district, with Bubugao Xintiandi behind. Service: The service is better than St. Regis, with Four Points butlers. Before checking in, a handsome guy at the front desk named Robinson luo added me on WeChat, sent welcome fruit, and introduced the hotel and the surrounding business district. Like it 👍
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for choosing Four Points by Sheraton Changsha and carefully recording this wonderful stay experience! We are very encouraged to know that you are so impressed with the brand new facilities, clean and comfortable guest room environment, and the service experience comparable to top luxury brands! The exclusive care of the butler and the meticulous service of Robinson (from WeChat communication to the intimate presentation of welcome fruits and shopping district guides) are the epitome of our "renewal with heart". Although the hotel has been around for seven years, the team has always guarded every space and every encounter with its original intention. We are even more grateful that you share this convenience and surprise of being close to the business district with more people! I hope that every reunion in the future can continue to write the poetic chapter of your journey with care and surprise~I wish you a smooth journey and beautiful encounters!
linnan530
Superior King Room
Stayed in Feb 2025
Business travelers
35 review
9.2/10
Great
Posted on Mar 21, 2025
Is Ctrip having any conflicts with every hotel recently? No matter which city I go to for business or which hotel, they always give me the last room. I clearly noted that it was close to the elevator, but it was really annoying to drag a big suitcase to the last room at the back. The hotel pool is comfortable, the breakfast is average, but does Ctrip need to give me an explanation for the last room issue?
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Response from Property: Dear guests: Hello! First of all, thank you very much for choosing to book a hotel through the Ctrip platform and taking the time to share your stay feedback! Regarding the issue you mentioned of being assigned the last room available multiple times, our hotel attaches great importance to it and has already provided feedback to Ctrip. We deeply apologize for not giving adequate priority to special needs. We have conveyed your recognition of the swimming pool experience to the fitness center, and the breakfast quality issue will also be included in our service optimization list. If it is convenient for you, you can send us more details of your preferences (such as specific floor/area) in a private message, and we will customize a unique check-in profile for you. Once again, we apologize for the inconvenience caused to you and thank you for your frankness which helped us discover our service blind spots. We look forward to winning your trust again through more meticulous services in the future.
Guest User
Superior King Room
Stayed in Feb 2025
Family
12 review
10.0/10
Outstanding
Posted on Mar 11, 2025
The service attitude here is great, the hotel style is unique, the facilities are complete and the lobby is spacious. It is really a treasure hotel. Cathy and Manager Luo are warm and thoughtful in service. The environment is clean and elegant. The location is very convenient. Leo helps deliver items very quickly. It's great. I highly recommend it.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您如此用心地分享入住體驗,更感謝您將我們定義為「寶藏酒店」——這份厚愛讓我們倍感珍惜!Cathy的細緻、羅經理的周到、Leo的高效,正是福朋「真誠」服務理念的生動寫照。您對酒店風格、設施與環境的高度認可,也讓我們堅信:真正的奢華,在於讓每位賓客都能在細節中遇見驚喜。您的特別推薦是對我們最大的鼓舞!,期待您下次歸來時解鎖更多隱藏福利。願您繼續帶着發現「寶藏」的眼光,在每一次旅途中邂逅美好!
Guest User
Superior Room (2 Beds)
Stayed in Feb 2025
Business travelers
2 review
10.0/10
Outstanding
Posted on Mar 6, 2025
Actually, I am a local and came here for their swimming pool. The experience of the heated swimming pool is quite good, and the price-performance ratio is very high. With the guarantee of the brand, the swimming pool is kept clean and tidy. The little sister Yue Min at the front desk is also very considerate. The room is quite standard, and there is nothing to complain about.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您選擇我們酒店並分享您的入住體驗!我們非常高興得知您對恆温游泳池的體驗感到滿意,並對泳池的乾淨整潔以及前台岳敏的貼心服務給予了肯定。您的認可是對我們品牌和服務質量的極大鼓勵!同時,我們也感謝您對房間的客觀評價,您的反饋將幫助我們不斷優化和完善。我們會繼續努力,為每一位賓客提供更高性價比的入住體驗。期待您的再次光臨,我們將竭誠為您帶來更多驚喜與舒適體驗!祝您生活愉快,萬事順心!
Guest User
Superior Room (2 Beds)
Stayed in Jan 2025
Solo travelers
25 review
10.0/10
Outstanding
Posted on Feb 28, 2025
The room was quite comfortable, but it felt a bit far from the center. It would take quite a while to get to the May Day area, but fortunately the subway was nearby. The service was excellent. The hotel front desk was very welcoming from check-in to check-out. When I checked in, a manager named Luo even poured me a cup of hot tea, which was very warm. The housekeeper Kristin also helped to upgrade the room, which was very good.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!非常感謝您選擇入住我們酒店,並抽出寶貴時間分享您的入住體驗!我們很高興得知您在入住期間感到舒適,並對我們的服務感到滿意。關於您提到的地理位置,我們酒店雖然不在市中心,但地鐵就在附近,交通也十分便利。我們相信,便捷的交通能讓您更輕鬆地探索這座城市。特別感謝您對我們前台服務和羅經理、Kristin管家的表揚。您的肯定是對我們最大的鼓勵,我們將繼續努力,為每一位客人提供温馨、細緻的服務。期待您的再次光臨,我們將竭誠為您提供更加優質的入住體驗!祝您生活愉快!
donaldhan
Superior King Room
Stayed in Jan 2025
Family
12 review
10.0/10
Outstanding
Posted on Feb 6, 2025
The hotel environment is clean and tidy, with complete supplies. The hotel also provides Changsha specialty snacks for breakfast. The hotel service is very positive. The housekeepers Miko and Allen are very enthusiastic. I will choose it next time.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you for choosing to spend this wonderful and happy time with us. We are honored to provide you with quality service. Your affirmation of Miko and Allen's work has been shared with them as soon as possible. We will continue to work hard to pass on this warm service and love to more guests. For many years, we have been adhering to the spirit of "customer satisfaction as the center" to create a "home away from home" for every customer. We look forward to your visit again to experience the different style of Four Points. I wish you all the best!
Guest User
Superior Room (2 Beds)
Stayed in Jan 2025
Family
1 review
10.0/10
Outstanding
Posted on Feb 5, 2025
I hesitated for a long time before booking this hotel, and I was not disappointed. The kids like it very much. It was raining when we arrived at the hotel on the first day. The front desk guy helped us look after our luggage and took us to the basement to guide us to the snack street. The quilt was too thick and the mattress was too soft to sleep. The guy delivered the quilt at three o'clock in the middle of the night, and turned the mattress to the hard side the next day. My sleep improved dramatically, haha! I was so touched. The waiter was kind and saw that we washed our clothes and supported the hangers. Thumbs up!
Original TextTranslated by Google
Response from Property: Dear customer, we are honored that Four Points by Sheraton Changsha is your choice for this trip. We are very happy to know that you are satisfied with your stay here. Your praise is the driving force and the best encouragement for us to keep moving forward. The hotel rooms are well-equipped, comfortable and warm, and the special sleeping experience allows you to get a thorough rest and relaxation. Thank you for sharing, all Four Points friends look forward to bringing you a more comfortable business travel experience next time!