Four Points by Sheraton Changsha Meixi Lake

Four Points by Sheraton Changsha Meixi Lake Reviews

Four Points by Sheraton Changsha Meixi Lake

No. 1099 Fenglin 3rd Road, Yuelu District, Changsha, Hunan, ChinaSee Hotel Details
Four Points by Sheraton Changsha Meixi Lake
Four Points by Sheraton Changsha Meixi LakeFour Points by Sheraton Changsha Meixi LakeFour Points by Sheraton Changsha Meixi Lake
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1 night

Guest Reviews

9.5/10
Outstanding
1454 review
Verified reviews
Location9.5
Amenities9.4
Service9.5
Cleanliness9.5
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All reviews(1454)
Positive reviews(1440)
Reviews with photos/video(194)
Friendly front desk staff(64)
Delicious breakfast(60)
Convenient for shopping(51)
Clean pool(48)
Great swimming pool(48)
Perfect for business trips(40)
Stayed multiple times(21)
Close to metro(21)
Negative reviews(14)
Ka Bo
Superior Room (2 Beds)
Stayed in Jan 2025
Traveling with friends
2 review
9.5/10
Amazing
Posted on Feb 23, 2025
Staffs are very friendly and helpful. Also, the room is nice and comfortable.
Response from Property: 尊敬的顧客,很榮幸長沙步步高福朋喜來登酒店能成為您此次出行的下榻之選。我們很高興得知您在此住得滿意。您的好評就是我們不斷前進的動力和最好的鼓勵。最近酒店中餐廳推出春季限定菜品,讓您足不出户即可品嚐美味佳餚,歡迎您隨時致電預約。感謝您的分享,全體福朋小夥伴們期待下一次為您帶來更舒適的商旅體驗!
Anonymous User
Superior King Room
Stayed in Nov 2023
Other
3 review
9.5/10
Amazing
Posted on Dec 17, 2023
Sheraton by it's name is reliable, value for money, did not encountered any communication difficulties, perhaps able to speak local language.
Response from Property: Dear guest, thank you for choosing Four Points by Sheraton Changsha, Meixi Lake and taking the time to review our property.We are delighted to hear you had a pleasant stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your feedback and we look forward to welcoming you back.
Sean Gwee
Superior King Room
Stayed in Nov 2023
Business traveler
1 review
10/10
Outstanding
Posted on Jan 31, 2024
Fantastic concierge service. Proximity to food and beverage options nearby, as well as a huge shopping mall just beside the hotel.
Response from Property: Dear guest,Thank you for taking the time to post your stay experience at the The Four Points by Sheraton Changsha, Meixi Lake.We are glad to hear that you enjoyed stay in here.Our hotel connects to BBG Mall, You can easily find local specialties here.Our hotel is within walking distance of Metro Line 6, which provides direct access to Changsha Huanghua Airport and easy access to the city center.Thank you again for your feedback and we look forward to welcoming you back.
Guest User
Superior Room (2 Beds)
Stayed in Aug 2024
Business traveler
8 review
9.7/10
Amazing
Posted on Nov 21, 2024
not bad and price is reasonable
Response from Property: Thank you for choosing Four Points by Sheraton Changsha, Meixi Lake and taking the time to review our property.We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your feedback and we look forward to welcoming you back.
C.Yong
Superior King Room
Stayed in Jan 2023
Business traveler
10 review
8.5/10
Very Good
Posted on Mar 26, 2023
Very good hotel but the location is quite far from the city. If location is not a concern then this shall be a good choice for business travellers.
Response from Property: Dear Guest, we would like to thank you for your recent stay with us at The Four Points by Sheraton Changsha, Meixi Lake and we are pleased to read your good review and we are delighted to hear that you had a pleasant stay with us. We look forward to having you as our guest again soon.
Kumar
Business Deluxe Room (King Bed)
Stayed in Jul 2023
Business traveler
12 review
8.0/10
Very Good
Posted on Aug 27, 2023
Nice to stay
Response from Property: Dear Kumar-Astrum ,We sincerely appreciate you taking a moment to write about your stay with us at The Four Points by Sheraton Changsha, Meixi Lake .We are glad to hear that you enjoyed stay in here.Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards ,
Guest User
Superior King Room
Stayed in Oct 2023
Business traveler
1 review
10/10
Outstanding
Posted on Nov 10, 2023
beauty
Response from Property: 親愛的顧客,很榮幸長沙步步高福朋喜來登酒店能成為您此次出行的下榻之選,得知您在此住的滿意和舒適,我們全體福朋小夥伴都為您感到高興。知寒一歲,又是一冬。我們已經備好了温暖,隨時準備擁抱您的疲憊,願大堂吧的蘋果熱橙茶能夠成為您珍藏的冬季回憶。全體福朋小夥伴們期待下一次為您帶來更舒適的商旅體驗,祝您生活愉快!
Hongbanzhuanluanfei
Superior King Room
Stayed in Mar 2025
Family
2 review
10/10
Outstanding
Posted on Apr 2, 2025
Facilities: The facilities are very new, with a swimming pool and an outdoor garden. They are very well maintained, and don't look like a hotel that has been open for more than 7 years. Hygiene: Clean and tidy, the room lady cleans very carefully. Environment: Close to the business district, with Bubugao Xintiandi behind. Service: The service is better than St. Regis, with Four Points butlers. Before checking in, a handsome guy at the front desk named Robinson luo added me on WeChat, sent welcome fruit, and introduced the hotel and the surrounding business district. Like it 👍
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Response from Property: Dear guest, Thank you for choosing Four Points by Sheraton Changsha and carefully recording this wonderful stay experience! We are very encouraged to know that you are so impressed with the brand new facilities, clean and comfortable guest room environment, and the service experience comparable to top luxury brands! The exclusive care of the butler and the meticulous service of Robinson (from WeChat communication to the intimate presentation of welcome fruits and shopping district guides) are the epitome of our "renewal with heart". Although the hotel has been around for seven years, the team has always guarded every space and every encounter with its original intention. We are even more grateful that you share this convenience and surprise of being close to the business district with more people! I hope that every reunion in the future can continue to write the poetic chapter of your journey with care and surprise~I wish you a smooth journey and beautiful encounters!
linnan530
Superior King Room
Stayed in Feb 2025
Business traveler
32 review
9.2/10
Great
Posted on Mar 21, 2025
Is Ctrip having any conflicts with every hotel recently? No matter which city I go to for business or which hotel, they always give me the last room. I clearly noted that it was close to the elevator, but it was really annoying to drag a big suitcase to the last room at the back. The hotel pool is comfortable, the breakfast is average, but does Ctrip need to give me an explanation for the last room issue?
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Response from Property: Dear guests: Hello! First of all, thank you very much for choosing to book a hotel through the Ctrip platform and taking the time to share your stay feedback! Regarding the issue you mentioned of being assigned the last room available multiple times, our hotel attaches great importance to it and has already provided feedback to Ctrip. We deeply apologize for not giving adequate priority to special needs. We have conveyed your recognition of the swimming pool experience to the fitness center, and the breakfast quality issue will also be included in our service optimization list. If it is convenient for you, you can send us more details of your preferences (such as specific floor/area) in a private message, and we will customize a unique check-in profile for you. Once again, we apologize for the inconvenience caused to you and thank you for your frankness which helped us discover our service blind spots. We look forward to winning your trust again through more meticulous services in the future.
Guest User
Superior King Room
Stayed in Feb 2025
Family
12 review
10/10
Outstanding
Posted on Mar 11, 2025
The service attitude here is great, the hotel style is unique, the facilities are complete and the lobby is spacious. It is really a treasure hotel. Cathy and Manager Luo are warm and thoughtful in service. The environment is clean and elegant. The location is very convenient. Leo helps deliver items very quickly. It's great. I highly recommend it.
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Response from Property: Dear guest, hello! Thank you for sharing your stay experience so carefully, and thank you for defining us as a "treasure hotel" - this kindness makes us cherish it even more! Cathy's meticulousness, Manager Luo's thoughtfulness, and Leo's efficiency are the vivid portrayal of Four Points' "sincerity" service concept. Your high recognition of the hotel's style, facilities and environment also makes us firmly believe that true luxury lies in allowing every guest to encounter surprises in the details. Your special recommendation is the greatest encouragement to us! We look forward to unlocking more hidden benefits when you return next time. May you continue to discover "treasures" and encounter beauty on every journey!
Guest User
Superior Room (2 Beds)
Stayed in Feb 2025
Business traveler
2 review
10/10
Outstanding
Posted on Mar 6, 2025
Actually, I am a local and came here for their swimming pool. The experience of the heated swimming pool is quite good, and the price-performance ratio is very high. With the guarantee of the brand, the swimming pool is kept clean and tidy. The little sister Yue Min at the front desk is also very considerate. The room is quite standard, and there is nothing to complain about.
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Response from Property: Dear guest, hello! Thank you very much for choosing our hotel and sharing your stay experience! We are very happy to learn that you are satisfied with the experience of the heated swimming pool, and you have affirmed the cleanliness of the swimming pool and the attentive service of Yue Min at the front desk. Your recognition is a great encouragement for our brand and service quality! At the same time, we also thank you for your objective evaluation of the room. Your feedback will help us to continuously optimize and improve. We will continue to work hard to provide every guest with a more cost-effective stay experience. Looking forward to your visit again, we will wholeheartedly bring you more surprises and comfortable experiences! I wish you a happy life and everything goes well!
Guest User
Superior Room (2 Beds)
Stayed in Jan 2025
Solo traveler
27 review
10/10
Outstanding
Posted on Feb 28, 2025
The room was quite comfortable, but it felt a bit far from the center. It would take quite a while to get to the May Day area, but fortunately the subway was nearby. The service was excellent. The hotel front desk was very welcoming from check-in to check-out. When I checked in, a manager named Luo even poured me a cup of hot tea, which was very warm. The housekeeper Kristin also helped to upgrade the room, which was very good.
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Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and taking the time to share your stay experience! We are glad to know that you felt comfortable during your stay and were satisfied with our service. Regarding the geographical location you mentioned, although our hotel is not in the city center, the subway is nearby and the transportation is very convenient. We believe that convenient transportation will make it easier for you to explore the city. Thank you especially for your praise of our front desk service and Manager Luo and Housekeeper Kristin. Your affirmation is the greatest encouragement to us. We will continue to work hard to provide warm and meticulous service to every guest. Looking forward to your visit again, we will wholeheartedly provide you with a better stay experience! I wish you a happy life!
donaldhan
Superior King Room
Stayed in Jan 2025
Family
13 review
10/10
Outstanding
Posted on Feb 6, 2025
The hotel environment is clean and tidy, with complete supplies. The hotel also provides Changsha specialty snacks for breakfast. The hotel service is very positive. The housekeepers Miko and Allen are very enthusiastic. I will choose it next time.
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Response from Property: Dear customer, hello! Thank you for choosing to spend this wonderful and happy time with us. We are honored to provide you with quality service. Your affirmation of Miko and Allen's work has been shared with them as soon as possible. We will continue to work hard to pass on this warm service and love to more guests. For many years, we have been adhering to the spirit of "customer satisfaction as the center" to create a "home away from home" for every customer. We look forward to your visit again to experience the different style of Four Points. I wish you all the best!
Guest User
Superior Room (2 Beds)
Stayed in Jan 2025
Family
1 review
10/10
Outstanding
Posted on Feb 5, 2025
I hesitated for a long time before booking this hotel, and I was not disappointed. The kids like it very much. It was raining when we arrived at the hotel on the first day. The front desk guy helped us look after our luggage and took us to the basement to guide us to the snack street. The quilt was too thick and the mattress was too soft to sleep. The guy delivered the quilt at three o'clock in the middle of the night, and turned the mattress to the hard side the next day. My sleep improved dramatically, haha! I was so touched. The waiter was kind and saw that we washed our clothes and supported the hangers. Thumbs up!
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Response from Property: Dear customer, we are honored that Four Points by Sheraton Changsha is your choice for this trip. We are very happy to know that you are satisfied with your stay here. Your praise is the driving force and the best encouragement for us to keep moving forward. The hotel rooms are well-equipped, comfortable and warm, and the special sleeping experience allows you to get a thorough rest and relaxation. Thank you for sharing, all Four Points friends look forward to bringing you a more comfortable business travel experience next time!
Guest User
Superior Room (2 Beds)
Stayed in Jan 2025
Family
5 review
10/10
Outstanding
Posted on Feb 4, 2025
The environment and service are both excellent! The hygiene is also very good! This is my personal evaluation! If you put more effort into breakfast, the guests will be happier. I hope you can keep it up~
Original TextTranslated by Google
Response from Property: Dear guest: It is a great honor that Four Points by Sheraton Changsha is your choice for this trip. Your recognition of the hotel service is the driving force for all hotel staff to move forward. Making every guest feel at home is the ultimate goal of our service. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, which is the best choice for your travel. Changsha has been rainy recently, with a large temperature difference between morning and evening. Please add clothes and bring rain gear when going out! All hotel staff look forward to your next visit and wish you a happy life.