Four Points by Sheraton Changsha Meixi Lake Guest Reviews
4.8/5
Excellent
1262 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.9
Amenities4.8
Service4.8
Cleanliness4.9
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All reviews(1262)
Positive reviews(1252)
Reviews with photos/video(139)
Classy environment(68)
Friendly front desk staff(56)
Delicious breakfast(54)
Convenient for shopping(46)
Great swimming pool(28)
Stayed multiple times(16)
Close to metro(16)
Perfect for kids(15)
Negative reviews(10)
Ka Bo
Superior Room (2 Beds)
Stayed in Jan 2025
Travel with friends
2 review
4.7/5
Amazing
Posted on Feb 23, 2025
Staffs are very friendly and helpful. Also, the room is nice and comfortable.
Response from Property: 尊敬的顧客,很榮幸長沙步步高福朋喜來登酒店能成為您此次出行的下榻之選。我們很高興得知您在此住得滿意。您的好評就是我們不斷前進的動力和最好的鼓勵。最近酒店中餐廳推出春季限定菜品,讓您足不出户即可品嚐美味佳餚,歡迎您隨時致電預約。感謝您的分享,全體福朋小夥伴們期待下一次為您帶來更舒適的商旅體驗!
Anonymous User
Superior King Room
Stayed in Nov 2023
Other
3 review
4.7/5
Amazing
Posted on Dec 17, 2023
Sheraton by it's name is reliable, value for money, did not encountered any communication difficulties, perhaps able to speak local language.
Response from Property: Dear guest, thank you for choosing Four Points by Sheraton Changsha, Meixi Lake and taking the time to review our property.We are delighted to hear you had a pleasant stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your feedback and we look forward to welcoming you back.
Guest User
Superior King Room
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 31, 2024
Fantastic concierge service. Proximity to food and beverage options nearby, as well as a huge shopping mall just beside the hotel.
Response from Property: Dear guest,Thank you for taking the time to post your stay experience at the The Four Points by Sheraton Changsha, Meixi Lake.We are glad to hear that you enjoyed stay in here.Our hotel connects to BBG Mall, You can easily find local specialties here.Our hotel is within walking distance of Metro Line 6, which provides direct access to Changsha Huanghua Airport and easy access to the city center.Thank you again for your feedback and we look forward to welcoming you back.
Guest User
Superior Room (2 Beds)
Stayed in Aug 2024
Business travelers
8 review
4.8/5
Amazing
Posted on Nov 21, 2024
not bad and price is reasonable
Response from Property: Thank you for choosing Four Points by Sheraton Changsha, Meixi Lake and taking the time to review our property.We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your feedback and we look forward to welcoming you back.
C.Yong
Superior King Room
Stayed in Jan 2023
Business travelers
10 review
4.2/5
Very Good
Posted on Mar 26, 2023
Very good hotel but the location is quite far from the city. If location is not a concern then this shall be a good choice for business travellers.
Response from Property: Dear Guest, we would like to thank you for your recent stay with us at The Four Points by Sheraton Changsha, Meixi Lake and we are pleased to read your good review and we are delighted to hear that you had a pleasant stay with us. We look forward to having you as our guest again soon.
Kumar
Business Deluxe Room (King Bed)
Stayed in Jul 2023
Business travelers
12 review
4.0/5
Very Good
Posted on Aug 27, 2023
Nice to stay
Response from Property: Dear Kumar-Astrum ,We sincerely appreciate you taking a moment to write about your stay with us at The Four Points by Sheraton Changsha, Meixi Lake .We are glad to hear that you enjoyed stay in here.Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards ,
Guest User
Superior King Room
Stayed in Oct 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 10, 2023
beauty
Response from Property: 親愛的顧客,很榮幸長沙步步高福朋喜來登酒店能成為您此次出行的下榻之選,得知您在此住的滿意和舒適,我們全體福朋小夥伴都為您感到高興。知寒一歲,又是一冬。我們已經備好了温暖,隨時準備擁抱您的疲憊,願大堂吧的蘋果熱橙茶能夠成為您珍藏的冬季回憶。全體福朋小夥伴們期待下一次為您帶來更舒適的商旅體驗,祝您生活愉快!
Guest User
Superior King Room
Stayed in Jan 2025
Couples
4 review
5.0/5
Outstanding
Posted on Feb 22, 2025
I came to Changsha for my birthday, but the weather was bad, which dampened my mood. After returning to the hotel room, I was surprised to find that the hotel had made birthday decorations. Although simple, it was very warm. The handwritten birthday card showed the hotel's deep care. I felt much better instantly. I would like to thank every staff member here for making me feel warm and comfortable. Although the location is a bit bad for this hotel, the service here will make up for it. I still highly recommend it.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello!
Thank you for choosing to spend such a special birthday in our hotel, and thank you for sharing this heartwarming experience! We are deeply sorry to learn that the weather affected your trip, but we are very honored to brighten your mood with a small birthday decoration and handwritten cards. The warmth and care you feel are the most sincere thoughts of each of our colleagues. Team members always believe that the warmth of details can best convey the heart.
Your recognition of the service is a great encouragement to us, especially the small regret you mentioned about the geographical location. We will also use this as motivation to continue to make up for the shortcomings with more considerate services, so that every guest's stay will become a memorable journey.
I wish you a happy birthday again, and may every year in the future be full of sunshine and surprises! I look forward to presenting you with a more perfect experience when we meet again next time. If you have any needs, please feel free to contact us, we are always here. Best wishes!
Guest User
Family-friendly 2-bed Room
Stayed in Jan 2025
Travel with friends
3 review
5.0/5
Outstanding
Posted on Feb 17, 2025
There are pros and cons. The room is not as grand as I imagined. It is really simple in style. The breakfast is a little disappointing. Although it is a buffet, there are few choices and the taste is average. But the overall hotel service is very good. There are warm greetings when checking in and out. The one who impressed me most was a tall and thin girl named Wang. I don't remember the names of the others haha
Original TextTranslated by Google
Response from Property: Dear guest,
Thank you for choosing to stay in our hotel and sharing your valuable feedback! Regarding the breakfast experience you mentioned, we have carefully recorded it and will further optimize it with the catering department, striving to add more details and quality on the basis of simplicity and comfort, enrich the variety and taste of dishes, and bring you a more satisfactory experience.
At the same time, thank you very much for your recognition of the service team! Your praise is the greatest encouragement to her, and we will definitely convey this to her and the entire team.
I look forward to your next visit to feel our progress and dedication. If you have any needs, please feel free to contact us. I wish you a happy life and all the best!
donaldhan
Superior King Room
Stayed in Jan 2025
Family
11 review
5.0/5
Outstanding
Posted on Feb 6, 2025
The hotel environment is clean and tidy, with complete supplies. The hotel also provides Changsha specialty snacks for breakfast. The hotel service is very positive. The housekeepers Miko and Allen are very enthusiastic. I will choose it next time.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you for choosing to spend this wonderful and happy time with us. We are honored to provide you with quality service. Your affirmation of Miko and Allen's work has been shared with them as soon as possible. We will continue to work hard to pass on this warm service and love to more guests. For many years, we have been adhering to the spirit of "customer satisfaction as the center" to create a "home away from home" for every customer. We look forward to your visit again to experience the different style of Four Points. I wish you all the best!
Guest User
Superior Room (2 Beds)
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 5, 2025
I hesitated for a long time before booking this hotel, and I was not disappointed. The kids like it very much.
It was raining when we arrived at the hotel on the first day. The front desk guy helped us look after our luggage and took us to the basement to guide us to the snack street. The quilt was too thick and the mattress was too soft to sleep. The guy delivered the quilt at three o'clock in the middle of the night, and turned the mattress to the hard side the next day. My sleep improved dramatically, haha! I was so touched. The waiter was kind and saw that we washed our clothes and supported the hangers. Thumbs up!
Original TextTranslated by Google
Response from Property: Dear customer, we are honored that Four Points by Sheraton Changsha is your choice for this trip. We are very happy to know that you are satisfied with your stay here. Your praise is the driving force and the best encouragement for us to keep moving forward. The hotel rooms are well-equipped, comfortable and warm, and the special sleeping experience allows you to get a thorough rest and relaxation. Thank you for sharing, all Four Points friends look forward to bringing you a more comfortable business travel experience next time!
Guest User
Superior Room (2 Beds)
Stayed in Jan 2025
Family
5 review
5.0/5
Outstanding
Posted on Feb 4, 2025
The environment and service are both excellent!
The hygiene is also very good!
This is my personal evaluation!
If you put more effort into breakfast, the guests will be happier.
I hope you can keep it up~
Original TextTranslated by Google
Response from Property: Dear guest: It is a great honor that Four Points by Sheraton Changsha is your choice for this trip. Your recognition of the hotel service is the driving force for all hotel staff to move forward. Making every guest feel at home is the ultimate goal of our service. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, which is the best choice for your travel. Changsha has been rainy recently, with a large temperature difference between morning and evening. Please add clothes and bring rain gear when going out! All hotel staff look forward to your next visit and wish you a happy life.
Anonymous User
Single Suite
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 1, 2025
I always stay in Marriott hotels. The hotel staff is friendly and helpful. Changsha is a warm city. The room is satisfactory and the gym is also very good. Thank you for your hard work during the Spring Festival! This is probably the only upscale hotel around Bubugao Xintiandi. I can't fault it.
Original TextTranslated by Google
Response from Property: Dear customer, we are honored that Four Points by Sheraton Changsha is your choice for this trip. All 279 rooms are equipped with panoramic floor-to-ceiling windows, offering a panoramic view of the city. It is adjacent to the BBK Meixi Xintiandi shopping mall, which integrates food, drink and entertainment, and has complete leisure and entertainment facilities. The Yikele Western Restaurant on the third floor of the hotel offers Chinese and Western buffet breakfasts, incorporating the taste and characteristics of Changsha. Juwei Chinese Restaurant offers authentic Hunan and Cantonese cuisine. The elegant and quiet lobby bar, which offers freshly ground coffee and exquisite and delicious desserts and snacks, is your only choice for work and relaxation in the hotel. Thank you for sharing, and Four Points friends are looking forward to your visit again!
Guest User
Superior Room (2 Beds)
Stayed in Dec 2024
Business travelers
31 review
5.0/5
Outstanding
Posted on Feb 19, 2025
Rich breakfast, clean and bright room
The swimming pool and gym are great
There is also a laundry room with dryer, which is very good. You can dry your clothes directly after washing. It is especially suitable for a long business trip
Original TextTranslated by Google
Response from Property: Dear guest,
Hello! Thank you for sharing your stay experience in detail! We are glad that you are satisfied with the hotel breakfast, room environment and swimming pool and gym facilities. Providing guests with a comfortable and convenient stay experience is our unremitting pursuit. We are particularly happy to know that the laundry room and dryer bring convenience to your business trip - as you said, efficiently solving the needs of changing clothes is particularly important for long-term guests! I look forward to meeting you next time and continuing to accompany you on every journey with caring service! I wish you a smooth work and a happy life!
Guest User
Superior King Room
Stayed in Dec 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jan 26, 2025
I stayed at Four Points by Sheraton Changsha and was very satisfied with everything. The hotel's housekeeper Cathy's team provided very good service. The hotel room was comfortable and the front desk service was timely, warm and thoughtful. There were decorations for the Spring Festival, which was very festive. I would stay here often if I had the chance.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to share your stay experience with us. Your affirmation of Cathy's work has been shared with her immediately. Your evaluation is our driving force. We have always been adhering to the service concept of "integrity, simplicity, and comfort" and insist on providing guests with warm and meticulous service. We look forward to your visit again and wish you a happy life!