Future Inn Cardiff Reviews

When we walked in the room it smelled like a toilet and suspected the carpet was soiled some how. We asked for a room change but was told the hotel was fully booked. Someone came and sprayed the carpet and that disguised the bad smell for a time. During the night I couldn’t sleep as the smell had returned but seemed to emanate from the Duna. We flipped the duna over but to no avail. In the morning in the daylight we pulled the bedding apart and found a large urine stain on the mattress protector on the underside. We called the supervisor who came and witnessed the stain but said she couldn’t report it to management and that she had no procedure to report it and that we would have to complain to the company ourselves by email.

We stayed 2 nights, and our room was not cleaned. The towels were not changed, and the milk tea and coffee were not replenished. Location was OK. Staff were polite and friendly.

Hotel had everything we needed including free parking. The room was large and tidy. I would stay again.

Free upgrade was a nice gesture.staffs all helpful.The ambiance also nice. Parking area also sufficient. For driving car trip. Gd choice to take. Will come again next time.

The room was fantastic and breakfast was lovely staff are so friendly, the evening meal was ok not great we had the Xmas dinner and the veg was obviously frozen , so that could be so easily cooked fresh , would definitely go back

Would stay again 😀

Very nice and helpful reception service. The only minus of my demand is the lack of some products in the restaurant. My surprise was an iron and ironing board in the room. All in all, I will definitely book this hotel again.

Free parking a bonus at this hotel. Inadvertently booked accessible room. Moved to standard room by Duty Manager.

Good view

Everything was on our expectations from 3 star. Room size was spacious. Kids can stay free. Breakfast was served fresh and everything available as per needed. Location was central which helped us reaching to main attractions easily. I would recommend.

It near to the city and the bay. Was a good service too.

location is nice,,room is big and breakfast is good

Told at 10pm on check in that ad to pay an extra £45 for child when I thought I ad already paid,at midnight after some chat with trip.com we checked in,and wanted extra for breakfast,not impressed with future inn as if they knew iadto pay extra £45 could of phoned me beforehand as I booked about a week earlier,not happy with the way they expressed just a good job I ad some money as probably would of ad to sleep in the car

The reception lady was so so beautiful. She was amazing , helpful and friendly. I like her very much. The bedroom was very comfortable and clean. Free parking was so good. The location was excellent .