Wyndham Alltra Cancun All Inclusive Resort Reviews
Wyndham Alltra Cancun All Inclusive Resort
Boulevard Kulkulkan Km 11.5, Cancun, Quintana Roo, 77500, MexicoView Hotel Details
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Wyndham Alltra Cancun All Inclusive Resort Guest Reviews
4.5/5
Great
63 review
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Verified reviews
Location4.5
Amenities4.3
Service4.5
Cleanliness4.6
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All reviews(63)
Positive reviews(59)
Reviews with photos/video(30)
Awesome stay(23)
Great value for money(12)
Friendly staff(12)
Perfect for kids(8)
Loved the beach(8)
Tasty food(6)
Negative reviews(4)
Guest User
Junior Two Double Suite
Stayed in Aug 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Sep 23, 2023
Good location. Have a lot activities to do. The staff are nice and helpful. The beach is perfect and beautiful to swim and walk around and the food and wine is also really good here.
6/11
Guest User
Junior Two Double Suite
Stayed in Jan 2024
Travel with friends
9 review
4.2/5
Very Good
Posted on Feb 27, 2024
It was a very nice experience. Great service from staff. Food is delicious.
Melvin
Standard 2 Double Beds - STD2
Stayed in Jan 2024
Travel with friends
18 review
5.0/5
Outstanding
Posted on Feb 22, 2024
One of the best stays we had our trip. Young and pretty people
BX123
Junior King Suite with Ocean View
Stayed in Nov 2023
Travel with friends
22 review
5.0/5
Outstanding
Posted on Dec 19, 2023
Love the place celebrated my friends birthday here had some great time
Guest User
Junior Family Suite
Stayed in May 2023
Family
1 review
5.0/5
Outstanding
Posted on Jun 17, 2023
Hotel was great !!!! But booking with Trip.com was a mistake and you need watch out
Since you book on e thing and you get to hotel is a different thing . Liars and scam
Anonymous User
Standard 2 Double Beds - STD2
Stayed in Nov 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 31, 2023
This hotel is perfect for the family vacation.
Nomier
Junior King Suite
Stayed in Jul 2022
Couples
1 review
4.7/5
Amazing
Posted on Aug 29, 2022
We had an amazing time at this resort.
My wife and I were blown away at the exceptional service we received from the staff at this resort. It is not possible to name everybody personally but the guys at the Café Mexico were incredibly nice, specifically Roberto, Stephanie and Hector. The waiters, servers, room service, bartenders, people at the check in/out counter, literally everybody made this trip even more special for us. We highly recommend this place. We only left once to go jet skiing but spent the rest of our time at the resort, we just really loved the service we received here.
Guest User
Junior Family Suite
Stayed in Jan 2025
Family
4 review
4.5/5
Great
Posted on Feb 11, 2025
A family of two adults and two children had a great time. The guest room is on the first floor. You can directly go to the children's playground when you open the door. It is also close to the beach. There are many kinds of food. After checking out, the luggage was stored and we played for a long time before leaving.
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Yichong
Premium Junior Suite with Ocean View
Stayed in Jan 2025
Family
51 review
4.5/5
Great
Posted on Feb 9, 2025
Overall it was good! Some of the front desk staff had average attitudes, probably because there were too many guests. The staff in other places were good! Including the doorman, they would take the initiative to call a car and move luggage. However, the sea view room I was given did not have a sea view from the front. It was the only room with only half a balcony at the corner. It seems that Ctrip's negotiation ability is not strong, and the proportion of Chinese tourists in Cancun is still relatively low.
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Anonymous User
Premium Junior Suite with Ocean View
Stayed in Dec 2024
Family
22 review
5.0/5
Outstanding
Posted on Feb 2, 2025
The hotel environment is very good and the room is very clean. For dinner, I like the Italian and Mexican restaurants.
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【xiaodaidai】
Junior King Suite
Stayed in Dec 2024
Couples
18 review
5.0/5
Outstanding
Posted on Jan 25, 2025
There is little information about this hotel in Chinese. The following is the most intuitive summary:
1. Location and environment:
The hotel is located in the 7-character area, and the beach is very beautiful. However, some good areas of the beach and lounge chairs with mattresses are charged. There are two swimming pools in the hotel, one is for adults and the other is for children, but even in the adult pool, there are many children (the staff does not manage this much). Except for the lounge chairs with mattresses next to the pool, the rest are free, but people often use bath towels to occupy seats but do not use them, which is very annoying.
Bath towels need to be exchanged for pink bath towel cards. The hotel will provide one card per person when checking in. If you need an additional bath towel card, you can ask for it at the front desk.
2. Beach and pool facilities:
There are bars on the beach and next to the pool. When you are in a good mood, you can give a $1 tip when ordering drinks (it doesn’t matter if you don’t give it). Food is served every day by the pool. Taco is delicious, and the others are so-so. Sometimes coconuts or pineapples are provided. After getting used to the all-inclusive package, you will directly ask for it, but it is actually charged (a coconut is $10). If you go into the sea, there are some places where you need to pay attention to the big rocks under your feet. If you get scratched, you can ask the beach lifeguard for a band-aid.
3. Entertainment activities:
The hotel has performances at 8 o'clock every night, including Broadway, magic, circus, etc., which are very worth watching.
4. Room service:
The room is clean as a whole. The drinks and snacks in the small refrigerator are free and will be replenished after eating and drinking. If you leave a $2 tip, there will be an extra surprise.
5. Food and restaurants:
The hotel has five formal restaurants: buffet restaurant, Italian restaurant, Mexican restaurant, Asian restaurant and barbecue restaurant.
• Breakfast and lunch: Most of them are solved in the buffet restaurant. The dishes are standard, but the freshly made pasta tastes good. (Other restaurants are open at 5 pm)
• Italian restaurant: Highly recommended! From appetizers (carpaccio, cheese and tomato) to pizza, steak, risotto, pasta, and even tiramisu dessert, all are very delicious. Because the queue is particularly serious for the best food, it is recommended to queue up at 4:45-4:50 before the restaurant opens at 5 o'clock.
• Mexican restaurant: The steak and tacos tasted great, but I couldn't appreciate the Mexican seasoning.
• Barbecue restaurant: I haven't tried it, but I've seen the menu. It's similar to Brazilian barbecue. They'll cut whatever meat you like. I haven't looked at the menu carefully.
• Asian restaurant: I suggest you ignore it. As an Asian, the food here is so bad that you can't eat it. There's not a single dish you can eat. Even American Chinese food is much better than here.
6. Lobby facilities:
There is a small bar and a 24-hour cafe in the lobby. The cafe offers a wide variety of bread and sandwiches, which is very convenient and suitable for replenishing energy at any time.
7. Cost-effectiveness and suitable crowd:
Overall, this is a very cost-effective all-inclusive hotel, suitable for family travel. If you are a couple, you may feel that there are too many children and it's a bit noisy. The all-inclusive service that costs two or three thousand yuan cannot be compared with high-end hotels that cost five or six thousand or seven or eight thousand, but it will definitely not be a thunder. If you want to experience a cost-effective all-inclusive trip with your partner, parents, and children, this hotel will be the best choice.
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Guest User
Junior King Suite Ocean Front
Stayed in Nov 2024
Couples
22 review
4.7/5
Amazing
Posted on Dec 22, 2024
Stay in a beach sea view room, the balcony can directly reach the beach, the service staff is enthusiastic and proactive, and you feel at home. The hotel has a variety of children's facilities and is suitable for family travel. If you like quietness, it seems a bit noisy here.
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6/7
taka0409
Junior Two Double Suite
Stayed in Nov 2024
Family
1 review
4.0/5
Very Good
Posted on Dec 23, 2024
I stayed here with my family for two nights in December. I think this is a very good value hotel. There were no particular issues with the service, and the food was delicious.
We had dinner at the Italian restaurant and the steak restaurant, and both were delicious.
However, for Japanese people, the pool water is not heated, so it may feel a bit cold. The temperature was around 25 degrees and the wind was relatively strong, so it was difficult to regulate our body temperature. It was also a bit difficult in the room, as it was cold when the air conditioner was on, and muggy when it was off.
If you don't mind these things, this is a really reasonable hotel and I would recommend it◎
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Guest User
Junior King Suite with Ocean View
Stayed in Oct 2024
Couples
2 review
4.2/5
Very Good
Posted on Nov 25, 2024
The beach is nice, facing east, you can watch the sunrise, and it is very close to the sea. The Asian and Mediterranean restaurants are average, but the Mexican restaurant is very good. A decent mid-range choice in the Cancun hotel zone, safe.
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Woshidarenyimiyangguang
Junior King Suite with Ocean View
Stayed in Oct 2024
Travel with friends
29 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Great👏Great value for money! Good service quality, beautiful rooms, beautiful environment, complete gym facilities, and more than a dozen restaurants and bars to choose from. I like it very much and will recommend it to relatives and friends.