The Pyramid Cancun by Oasis - All Inclusive Reviews
The Pyramid Cancun by Oasis - All Inclusive
Blvd. Kukulcan 5-Km 16, Zona Hotelera, Cancun, Quintana Roo, 77500, MexicoView Hotel Details
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The Pyramid Cancun by Oasis - All Inclusive Guest Reviews
3.8/5
Good
117 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.8
Service3.7
Cleanliness3.7
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All reviews(117)
Positive reviews(14)
Reviews with photos/video(9)
Negative reviews(3)
Shane Douglas Rankin
Sian Kaan Master Suite
Stayed in Jan 2025
Solo travelers
10 review
5.0/5
Outstanding
Posted on Feb 16, 2025
Best place I’ve stayed at in the last 5 years of travelling this place is amazing loved every second of it. Had one issue with security bringing a girl in who was up my a$$ but we got her a day pass like we intended too and we were all good again. Least you know security is good so again couldn’t recommend a place better and for the price this is a BARGAIN
Guest User
Pyramid Ocean Front Room
Stayed in Jul 2024
Family
26 review
3.7/5
Posted on Aug 13, 2024
Great location. Good for family and friends. Food is fine . Room is fine with upgraded. What you pay and what you get . I am happy with this hotel .
Dandadzi
Pyramid Master Suite
Stayed in Aug 2024
Couples
6 review
4.2/5
Very Good
Posted on Sep 18, 2024
I liked the hotel . the rooms though spacious are a bit old school . The staff was amazing and the food was great
Guest User
Pyramid Standard Room
Stayed in Jan 2024
Family
1 review
2.0/5
Posted on Feb 12, 2024
They take advantage of their location . The rooms so old not clean especially the bathroom in our first day the shower was broken no hot water we called customer service they said they will send someone we waited no one came i ket calling for 10 minutes no one is answering i went down to the management and i was so mad . The food is disgusting I don’t recommend it do not go there . They changed the sheet and pillow case they weren’t clean and i took a picture
PSANTA
Pyramid Ocean View Room
Stayed in Jan 2023
Couples
6 review
5.0/5
Outstanding
Posted on Mar 2, 2023
Good so good
Guest User
Pyramid Standard Room
Stayed in Nov 2024
Family
13 review
3.0/5
Posted on Jan 1, 2025
It’s been said before, please see the previous one. To add a few good points, the hotel is suitable for families and has a large outdoor swimming area. If you don’t want to go to the beach, you can go swimming outdoors.
There is a huge acrobatic song and dance performance in the evening.
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javier eduardo
Pyramid Ocean Front King Room
Stayed in Jan 2025
Business travelers
3 review
2.7/5
Posted on Feb 25, 2025
The service was very average, with people offering ***** around the hotel and many of the staff are used to clients who go on holiday to drink and you can see that they are tired. I don't recommend it for families, it's more of a cheap party hotel. I also felt that you had to pay a lot of extras. I really liked the facilities.
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anyweather2002
Pyramid Standard King Room
Stayed in Nov 2024
Family
25 review
5.0/5
Outstanding
Posted on Jan 10, 2025
Very good
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Sanfangshangzhongjunbulunuo
Pyramid Ocean Front King Room
Stayed in Jan 2024
Travel with friends
4 review
3.7/5
Posted on Apr 2, 2024
Be sure to order all-inclusive meals in advance, as some are not available at all. The room is still good, and there is a terrace next to the sea on the first floor.
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Yuhan
Sian Kaan Standard Room
Stayed in Nov 2023
Couples
9 review
3.5/5
Posted on Dec 22, 2023
The hotel is generally very good. It seems that we were upgraded. We were supposed to be in a standard room, but it was upgraded to a suite. Restaurant meals that require reservations are generally very good. Especially the white box, several dishes are delicious. Then a creative restaurant was also very delicious, much like fine dining. Many small creative dishes were served and someone introduced them. They even replaced the mushrooms with other vegetables just for me (I don’t like mushrooms). Boys need to wear long pants and collared clothes to most restaurants, but girls can wear anything. Room service is also free for our room types. The mini bar has all kinds of drinks and snacks. Overall satisfied, I would return if the price was cheaper. Note that if the room type is not Sian Kan, many things (services and restaurants) will be charged extra, so if the price difference is not big, it is recommended to book Sian Kan. Basically everything in the hotel is free.
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6/9
Guest User
Pyramid Standard Room
Stayed in Mar 2024
Solo travelers
39 review
5.0/5
Outstanding
Posted on Apr 18, 2024
Very good, the front row is close to the sea, there are many restaurants to eat, the service is also OK, and I am generally satisfied. It is also very convenient to get from the airport to the hotel, and nothing strange happened
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Guest User
Pyramid Junior Suite
Stayed in Feb 2024
Couples
25 review
3.5/5
Posted on Apr 3, 2024
Good value for money hotel. Some restaurants are good but need to be booked in advance. But they gave me the wrong room and didn't recognize it. Average service
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Aichanggederenera
Pyramid Standard King Room
Stayed in Jan 2024
Couples
5 review
5.0/5
Outstanding
Posted on Feb 17, 2024
The room faces the sea. The restaurant is very good.
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Guest User
Pyramid Standard Room
Stayed in Dec 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 3, 2024
Excellent hotel, nothing is missing…. Too much fun