The Pyramid Cancun by Oasis - All Inclusive Reviews
The Pyramid Cancun by Oasis - All Inclusive
Blvd. Kukulcan 5-Km 16, Zona Hotelera, Cancun, Quintana Roo, 77500, MexicoSee Hotel Details
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1 night
Guest Reviews
7.9/10
Good
126 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.2
Amenities7.8
Service8.0
Cleanliness7.6
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All reviews(126)
Positive reviews(22)
Reviews with photos/video(14)
Awesome stay(10)
Negative reviews(4)
Guest User
Sian Kaan Master Suite
Stayed in Feb 2025
Solo traveler
1 review
5.5/10
Posted on Apr 4, 2025
The hotel shows are great pools as well and restaurants. The buffet food was not the best but edible. As far as the rooms the views are good but I had ants problem with the water tv not working and even saw a roach at the door...
Shane Douglas Rankin
Sian Kaan Master Suite
Stayed in Jan 2025
Solo traveler
13 review
10/10
Outstanding
Posted on Feb 16, 2025
Best place I’ve stayed at in the last 5 years of travelling this place is amazing loved every second of it. Had one issue with security bringing a girl in who was up my a$$ but we got her a day pass like we intended too and we were all good again. Least you know security is good so again couldn’t recommend a place better and for the price this is a BARGAIN
Guest User
Pyramid Master Suite
Stayed in Feb 2025
Couple
1 review
10/10
Outstanding
Posted on May 3, 2025
Amenities and service are great! Entertainment needs a lot of improvement, and there is zero diversity regarding entertainment. Only that was my only issue.
Guest User
Pyramid Ocean Front Room
Stayed in Jul 2024
Family
33 review
7.5/10
Posted on Aug 13, 2024
Great location. Good for family and friends. Food is fine . Room is fine with upgraded. What you pay and what you get . I am happy with this hotel .
Dandadzi
Pyramid Master Suite
Stayed in Aug 2024
Couple
9 review
8.5/10
Very Good
Posted on Sep 18, 2024
I liked the hotel . the rooms though spacious are a bit old school . The staff was amazing and the food was great
Guest User
Pyramid Standard Room
Stayed in Jan 2024
Family
1 review
4.0/10
Posted on Feb 12, 2024
They take advantage of their location . The rooms so old not clean especially the bathroom in our first day the shower was broken no hot water we called customer service they said they will send someone we waited no one came i ket calling for 10 minutes no one is answering i went down to the management and i was so mad . The food is disgusting I don’t recommend it do not go there . They changed the sheet and pillow case they weren’t clean and i took a picture
Guest User
Pyramid Ocean Front Room
Stayed in Mar 2025
Traveling with friends
1 review
8.0/10
Very Good
Posted on Apr 12, 2025
Not bad overall
PSANTA
Pyramid Ocean View Room
Stayed in Jan 2023
Couple
7 review
10/10
Outstanding
Posted on Mar 2, 2023
Good so good
MejiaPablo
Pyramid Standard King Room
Stayed in Apr 2025
Couple
2 review
6.5/10
Posted on May 17, 2025
The pillows smelled horrible, it was a spectacle to get them changed, the room was infested with cockroaches, so they changed my room, I asked to speak to a manager and nothing, plus there are no more chicken tenders at the Oasis, it's a shame. I have video of the incident.
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Dommy1
Pyramid Master Suite
Stayed in Feb 2025
Family
10 review
8.2/10
Very Good
Posted on Mar 12, 2025
The room is very good, suitable for young men and women who go to the bar
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Guest User
Pyramid Standard Room
Stayed in Nov 2024
Family
21 review
6.0/10
Posted on Jan 1, 2025
It’s been said before, please see the previous one. To add a few good points, the hotel is suitable for families and has a large outdoor swimming area. If you don’t want to go to the beach, you can go swimming outdoors.
There is a huge acrobatic song and dance performance in the evening.
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Zhoukaixin
Pyramid Standard Room
Stayed in Apr 2025
Solo traveler
8 review
8.5/10
Very Good
Posted on May 18, 2025
The room facilities are old, but there are several great restaurants. I will try them again. I didn't eat enough this time, so I will come again next time. The sea view room is worth it. You must bring your own toiletries, shampoo and conditioner. You must!
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javier eduardo
Pyramid Ocean Front King Room
Stayed in Jan 2025
Business traveler
5 review
5.5/10
Posted on Feb 25, 2025
The service was very average, with people offering ***** around the hotel and many of the staff are used to clients who go on holiday to drink and you can see that they are tired. I don't recommend it for families, it's more of a cheap party hotel. I also felt that you had to pay a lot of extras. I really liked the facilities.
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esequiel
Pyramid Standard King Room
Stayed in Jan 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 4, 2025
Everything. Excellent, the best vacation in a long time, thanks to all the staff for all the attention, outstanding