Rue du Marché aux Herbes 120, Brussels, Brussels-Capital Region, 1000, BelgiumView Hotel Details
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Novotel Brussels Off Grand Place Guest Reviews
4.4/5
Very Good
100 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.2
Service4.3
Cleanliness4.4
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All reviews(100)
Positive reviews(95)
Reviews with photos/video(28)
Awesome rooms(22)
Awesome stay(21)
Close to train station(13)
Friendly staff(12)
Easy to get around(11)
Delicious breakfast(10)
Large rooms(7)
Convenient for shopping(5)
Negative reviews(5)
Anonymous User
Superior Room With 1 Double Bed And 1 Sofa
Stayed in Dec 2024
Family
3 review
4.2/5
Very Good
Posted on Feb 8, 2025
Location is nearby Brussels Centraal, easy to access buses and train.. also nearby Tha Grand Off Place. Many eateries too.
ZKChew
Superior Room with Double Bed
Stayed in Sep 2024
Couples
9 review
2.2/5
Posted on Oct 30, 2024
Would not recommend this hotel. It’s overrated and what you see on the app will not be the same when you stay. The hotel is old and not worth the price.
Tai Lok Yan Carina
Superior Room with Double Bed
Stayed in Oct 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Nov 29, 2024
Neat and well-maintained, central location! Conveniently located near the train station.
Guest User
Superior Room with Double Bed
Stayed in Jul 2024
Solo travelers
8 review
4.2/5
Very Good
Posted on Aug 16, 2024
Good location, near to Brussels Central train station and grand place. Many eatery too. The downside is that the rooms are not sound proof, got waken up early in the morning with all loud noises when the staff is doing the cleaning of rooms nearby.
Diana Gan
Superior Room with Double Bed
Stayed in Mar 2024
Family
16 review
4.0/5
Very Good
Posted on May 11, 2024
The hotel is just few minutes walking distance from the train station. Alot of restaurants and cafes surrounding the hotel. Hotel staff are friendly and helpful too.
6/9
Anonymous User
Superior Room With 1 Double Bed And 1 Sofa
Stayed in Jul 2024
Family
1 review
4.0/5
Very Good
Posted on Aug 25, 2024
The hotel's location is very good; it's close to the train station, and the attractions are within walking distance. However, the downside is that it's on a street, so it remains noisy until the early morning. The sink counter has a design flaw, often making it wet. The breakfast is not very diverse.
Travelforfun
Superior Room with Double Bed
Stayed in Jan 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on Feb 24, 2024
Great location, the bed was comfortable and good breakfast spread.. definitely coming back again!
Guest User
Superior Room With 1 Double Bed And 1 Sofa
Stayed in Jul 2024
Family
6 review
2.0/5
Posted on Aug 10, 2024
My recent experience of staying at the Novotel in Brussels was pathetic , and I strongly advise against staying here. The service was terrible, and the staff was rude and unhelpful. Despite placing a request well in advance to have our family rooms next to each other, we were informed upon arrival that the hotel was too busy to accommodate us. Instead, we were given the two rooms on separate floors with a room with an awkward archway, which resulted in our son bumping his head. When we asked to change rooms, the staff seemed irritated and unwilling to assist. It took a lot of insistence before they finally moved us to a different room.
The worst part of our stay was breakfast. I noticed a moth or an insect floating in the yogurt and informed the woman managing the buffet. She was wearing a white shirt and had no name badge. Instead of replacing it, she merely removed the insect with a spoon and left the yogurt as it was. When I confronted her about the health risk, she gave me an angry look, pretended to take it away, but clearly brought the same yogurt back out. After that, I only felt safe eating pre-packaged items like fruit and cereal. I am now planning to report this incident to food and safety department.
This hotel doesn't even deserve one star. The only positive aspect is the location, but everything else was beyond disappointing. If you care about basic service and hygiene, avoid this place at all costs.
Susa
Superior Room with Double Bed
Stayed in Jun 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jul 22, 2024
Unbeatable location value price fair sized room for Europe. Near sights restaurants grand square.
Bonikwok
Superior Room with Double Bed
Stayed in Apr 2024
Family
15 review
4.5/5
Great
Posted on Jun 7, 2024
The location of hotel is super! You can reach all places on foot only.
Room is so big which we never expected.
It’s super clean.
Though it’s located at the grand place, but it’s quite during sleeping.
Nothing can complain while you could hv a drink at the square and just walking back.
So disappointing that we just stayed one night.
We would sure come back again! It’s my favourite hotel now.
Guest User
Superior Room Ideal For Family 1 Double Bed And 2 Single Sofa Beds
Stayed in Aug 2024
Family
3 review
4.5/5
Great
Posted on Sep 8, 2024
Very good location and the room is clean
Definitely recommended
Danish Shoeb
Superior Room With 1 Double Bed And 1 Sofa
Stayed in Jun 2024
Family
41 review
4.2/5
Very Good
Posted on Jul 7, 2024
Good location. Located next to the central station. Easy access to all places.
WYeo
Superior Room Ideal For Family 1 Double Bed And 2 Single Sofa Beds
Stayed in May 2024
Family
13 review
5.0/5
Outstanding
Posted on Jul 24, 2024
Great location , near to malls and transport
JANG
Superior Room With 1 Double Bed And 1 Sofa
Stayed in Sep 2023
Business travelers
36 review
2.2/5
Posted on Oct 22, 2023
If you really need easy access to attraction place then stay here. Otherwise i don't see any single value for spending such money for this stay