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8.9/10
Very Good
MMystery solvedThe stay was good, clean, and easy access to the mall, casino and sky avenue. However be prepared for a 100m run from the entrance to your hotel room, it is actually wide enough and quite a nice walk 🤭 staff were well trained and attentive to any needs or questions you may have, not sure what amenities the hotel has as there wasn’t any that had directional cues for guests, so I’m guessing there aren’t any? I may be wrong
GGuest UserI had a very pleasant stay with my family here. Totally worth for the price, it has great view, great attraction such as nature trail, kids activity area and large swimming pool. Room is nice with comfortable bed. Toilets and sitting area is a lot in the resort, great for guest to sit and chilling. However, one area of improvement should be on breakfast part. Please make sure adequate staff is available in the morning to serve for breakfast as there was long queue. Ala carte food is understandable with the food voucher, but please provide other drink also for kids as option available are only black tea and black coffee. Other than that, we had a great time and keep up the good job.
GGuest UserGreat! A truly enjoyable experience from start to finish. The check-in process was smooth and welcoming, with staff who were friendly and we got a room with a nice mountain view. The room was spotless, comfortable and there are many eateries and convenience stores nearby. Drawback was a few cancelled trips from Grab, who were not willing to go up Genting, but nevertheless we still managed to get a ride.
RRahiman NazriSmooth check in/check out experience. Friendly staffs as well. The bell man even passionately explained to me on how to access to their facilities such as pool and gym. Love the energy from him. Very nice pool with a great view. The location is very strategic, easy access to petrol station, variety of restaurants, mart, all within 1-2 km. Distance from hotel to GPO & skyway station is just 10mins drive. Definitely will repeat next time.
MmrseyzaaaBooking at the same day and last minute, attract from the kids pool and room. Book for one studio room, and when arrive. They said the room is full and they upgrade to family room. My kids love that room so much and so big. Also the cleaness and facility everything is good. My kids got play at kids pool and other pool also.. we have so much fun and memory in here. Definitely will be myfav place whenever i come to genting highland in the future !!
GGuest UserDisappointed booking experience with Trip.com to Karak Orchard Resort. Booking transaction completed with E-receipt given but resort didn't receive the booking. Room is clean and tidy. Facilities are old and not so well maintain. Breakfast is pretty standard, nothing too special.
GGuest UserThe room was clean and well prepared when we arrived, which was appreciated.
However, the hotel is located quite far from the main hustle and bustle area. It took us around 10–15 minutes to walk back to the hotel, and some routes involve stairs only, with no lift or escalator. This makes accessibility challenging, especially for senior guests.
Service was very average, with no extra‑mile or personalised service experienced. Overall, it felt like a run‑of‑the‑mill operation catering to the masses rather than offering a memorable stay.
Amenities were very basic and minimal, which may not meet expectations for guests looking for added comfort or convenience.
GGuest UserThis is our first stay in ion delemen for 4D3N. The unit is very spacious and clean however we faced some difficulties as below.
1. Broken bedframe: One of the room bed is broken and we have reported to the reception immediately however no action was taken nor any updates was received. There are difficulties every time when we sleep on it as it is unstable.
2. Wifi connection: Throughout our stay, we unable to connect to hotel WiFi and no action was taken to rectify it.
3. Noisy door: There's a very annoying sound every time when we open or close the room door.
AAnonymous UserWe had a very unpleasant experience at this hotel despite it being new. From the moment we arrived, there was a strong drainage smell in the lobby, which was already off-putting.
Check-in was extremely slow and disorganized. Even though we were the only guests checking in at the time, it took more than 30 minutes just to receive our room key. When we finally entered the room, we were surprised to find that it was not the room type we had booked.
We had to call reservations ourselves to seek clarification, but no proper follow-up was given. When we returned to the reception, the staff seemed unaware of the issue. After further checking, we were informed that the room we had booked was no longer available. This was very disappointing, especially since we had already paid in advance. It is unacceptable that a confirmed booking was not honored, and even more concerning that staff were instructed not to disclose the real reason.
Eventually, they offered us a different themed room, but by then we were already exhausted from waiting and dealing with the situation. We accepted it just to move on, but the experience completely ruined what was meant to be a birthday surprise for our daughter, for which we had specifically paid extra.
To make matters worse, the bathroom had a strong drainage smell that was very difficult to tolerate. Although the room itself was clean, the odor made the stay uncomfortable, and we were simply waiting to check out.
Facilities were generally okay, and the buffet breakfast had a good variety. However, the food was quite tasteless.
Overall, this was a very disappointing stay,
EEnchanteLilla Resort Janda Baik is a peaceful and refreshing getaway, perfect for anyone looking to escape the busy city. The resort is surrounded by nature, with clean and spacious rooms that feel cozy and well-maintained. The environment is quiet, relaxing, and suitable for families, couples, or small groups.
The staff are friendly and helpful, and the overall atmosphere is calm and enjoyable. However, because the resort is close to nature, ants can sometimes appear in the rooms and even get into the beds and toilets. It’s recommended to bring some insect repellents just in case.
Overall, it’s still a pleasant stay with good service and a beautiful natural setting—great for a peaceful break if you don’t mind a bit of nature coming indoors.
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