Name: Eldorado Reno – A Caesars Rewards Destination
Address: Reno, United States
Rating: 8

United States

Las Vegas

Atlantic City

Reno

Stateline

Laughlin

This hotel is located right on the Las Vegas Strip, making it a popular tourist attraction and quite bustling. Given the price, my expectations for the room weren't high, but I think it offers good value for money. 500 RMB+ per night plus the resort fee is quite affordable, and it's convenient to walk everywhere. I'd definitely recommend it for those on a budget!

The location is fantastic, right in the heart of the Las Vegas Strip. The Eiffel Tower view from the hotel is stunning, especially at night when it's lit up – truly a beautiful sight. The Bellagio Fountains are directly across the street. The room itself is very spacious. The only downside is that after checking in at the front desk, finding the room was incredibly inconvenient, almost like a maze. You have to go through multiple elevators and make several turns to finally reach your room.

Cleanliness: They don't proactively clean every day, but the room facilities are still decent.

Ambiance: Extremely convenient. Flamingo is right across the street, and it has a strip with plenty of food and drink options.

Service: Many say it's bad, but I found it to be quite good. I encountered a slightly heavier-set staff member. The first time, I booked a suite. It was too big. The next day, I wanted to change rooms but was too lazy to bother. I went up with the new room key for 5 minutes, then went back down to tell her I just wanted a standard room so I wouldn't have to change rooms again for the rest of my stay. She sorted it out for me directly; I didn't even have to come back down to return the old room key.

Gym: Too basic, old, and far away. It didn't feel safe to go.

You can walk directly from the ground floor lobby to The Parisian Macao's lobby. There's a whole world to discover inside, definitely worth exploring.

The location was good as it was in the centre of the strip.

The check in was fast but they seemed to charge for every small thing and I felt the check in staff was trying to convince me to go for an upgrade 

The room was acceptable but they refused to give me a king bed ( even though it was available) and even though I requested them that I was travelling with my partner, I was told that as I had booked through Trip website I would have to pay additional USD 20  for king bed although the booking specifically said I would be provided if available- which it was, but they wanted extra payment and also I was provided room without a view because I refused an $ upgrade and I was told on the face that this was the case.

This is not a good policy- I can understand if nothing is available but if at the time of booking it was mentioned and If you are a couple and bed is available then they should consider.

The beds were ok and the shower was small but usable- better water pressure in the shower would have been good.

No basic amenities like other hotels such as coffee maker, fridge ( they asked $20 for fridge????) were provided in the room.

No late checkouts were allowed even for an hour - they asked $20 per hour for every hour over 11:00am- all other hotels I stayed in US consider slightly late checkouts.

The luggage storage facilities were good and the checkout was easy.

The lobby and casino area were intermingled and was full of **** smoke and smell.

So in summary the price is cheap but you get what you pay for.

Comes here for business trip which is close to the Las Vegas Convention Center，also near the famous sphere even you can see it on the first floor.Anyone can check some appliance spare parts through web: aiboappliance.en.alibaba.com. While the room a little noise cause it close to the air conditioning outdoor unit equipment and no other more quite rooms available cause these days all rooms ordered.Hotel water offer at $16.99/bottle.On the ground floor have some bar and playing games place.A wonderful hotel highly recommend!

Planet Hollywood Review

The hotel's facilities are visibly aging, showing signs of wear and tear, but its outstanding location more than makes up for it. It's incredibly convenient for both shopping and catching a show.

The room size is ample, so you won't feel cramped, and the view is quite good. I tipped the front desk staff $40 to help me upgrade my room, and after the upgrade, I had a direct view of the fountains across the street, which was absolutely spectacular.

Overall, it was a very good experience. If you're not too concerned about the age of the hotel's facilities and prioritize location, space, and view, then this hotel would be a suitable choice.

Great location, convenient for shopping, dining, and watching the fountains. I'll definitely be back. Can't really add much more, that's pretty much it. The car's been used for a long time, but it's still here.

The location couldn't be better. Minutes from the fountains and the heart of the strip. The room decor is aged but perfectly Vegas Chic! In-room amenities are poor. Even coffee will cost you $20!
Beware the see-through mirror in the shower; great for intimate couples, less good for family!

The front desk of the hotel is in an inconspicuous and small place in the Caesars Palace. There is a cigar bar next to it. The smog is filled and we don’t feel good with our children. With the 4-year-old Vain aircraft delay, check in at 11 o'clock in the evening, the hotel front desk said that we have to wait 15-20 minutes, because the hotel manager needs to go to our room to check whether the cleaning of the room has been completed. I was shocked when I heard it. Isn't this work done in the afternoon before the guests stay? It was close to the early morning! During the check-in period, other guests checked in and got the room card. I asked again, the indifference of the front desk indicated that the other party was staying in a superior suite. I was just a common room, and the attitude was very bad. I immediately called Ctrip, the front desk saw me call Ctrip, and then called the manager to urge. I asked the front desk to let the manager contact me. The front desk said that the manager could not go to the guest room. If you want to see the manager, he would be in the lobby. I said, please ask the manager to call me. After half an hour after entering the room, I did not receive a call from the manager. Instead, Ctrip made a phone call to follow up and said that the hotel had set up a ”free upgrade” for me. I said that I didn't see any upgrades. Later, Ctrip followed up. The hotel said that the room type was not upgraded but arranged a room with a better view. I am really huh, huh, because the curtains are the opposite room, the sense of sight is strong, it is impossible to open the curtains, do not mention any landscape. I took the initiative to call the front desk and ask for a manager. The customer service said that I would tell you something, and then exempted one night of taxes and fees. It is still a mediocrable attitude. I asked the manager to call to apologize. The other party said, ”You still have to find a manager to do what you want, I have already given you.” Throughout the process, I never mentioned asking for compensation. It was the other party’s initiative to waive the one-night tax, as if I contacted the manager to figure out their cheapness. I flew with the baby for 15 hours to the United States, showing him more than 40 US dollars in taxes and fees? ! The attitude is as bad as it seems to be ours. Later, the manager finally called, the background was very noisy, I don't know where he was calling. It’s a sigh of gas when I hear the manager’s phone call. The manager said, ”If you wait a little, we will give you a tax.” The implication is that I have gotten a little cheaper. The fault is not me, the compensation is also proposed by the hotel. Why can't I say sorry to the guests with kindness and sincerity? It is absolutely impossible to stay in this hotel again in the future.

Had a good time on date night and we are back for another visit. Returned for another fun weekend!

We are not satisfied with the Front Desk Service.  The staff in charge does not seem to be damiloar with group bookings and how additional group charged were arrived.  Our booking consisting of four rooms was not organized thus causing a lot of confusions and miscommunications. Keycards and room assignments/charhes were interchanged. The rooms were old/ outdated

Everything was very nice in Atlantic City. My girlfriend and I had a great time. The hotel was clean. There was lots to do with the casino and very good dining would highly recommend.

The sea view room has a view of the sea. The hotel is owned by a Japanese internet celebrity restaurant in New York. The ingredients are high-end and simple, and there are marble bathrooms. There are also disposable slippers in the room, which is available in high-end hotels. The coffee inside is made with very good coffee beans, and there are two Japanese chocolates, which are LAX brand. Check-in is in a specific room, and tea is also available.

Booked online a room for one night.  We stayed at the 20th gl of the Sky Tower.  The room was bigger than most other chain hotels.  The check-in & car parking were at different buildings.  Due to the surrounding one-way streets setup, it took us a while to figure out.

The room cost was separated into two portions, one paid to the booking agency (Trip.com) at reservation & the other to the Circus Circus at check-in.  At checkout, the hotel receipt showed an increase of $2.20 to the original cost when we booked online.  No reason was given to us for why.  So if you book the room similarly to what we did, do pay attention to the cost variation!

As we flow in, we arrivedd around 7pm , checked in and had some dinner. It was fine. As we were walking around trying to get acclimated with the hotel. We were approached by a security officer named Rose. She really told us we were on private property and if we were not to be gaming, we had to leave the premises. We were also shocked by her demeanor and unprofessionalism that we were stunned. As we were walking away, I went back to speak to her again and asked downstairs one of the pit bosses or her name. As I described her, he mentioned her name is Rose. I asked if he could call her down for her to come discuss what had just taken place. I mentioned to her that we were hotel guest and that we had just arrived and we're getting acclimated and that we weren't there doing anything wrong. I asked why she had asked us to remove ourselves from the property . She told me she owed me no explanation and she was not going to give me an apology. I then asked her for her name and she said I don't need to give you that either. She was rude and unprofessional. She then turned to walk away. I'm sure all of this is on camera.  I then saw her speaking to another man later. It was her boss Matt. He was more for professional I waited to speak to him and explained what had happened and how really she had us address for other couples. Sad thing about this story is as we were explaining this to other employees of the hotel they all mentioned that Rose has a reputation for being rude and unprofessional. So clearly this was not the first time for her to approach people and act so unprofessional. I'm not sure if this was done because we were all Latin. But either way it was unacceptable and no one should treat customers that way.  it ruined our whole weekend and we really didn't have a good time. This was our first time flying out to the Reno hotels and we were hoping to come back again, but after this visit, we will no longer be returning to the Cesar Reno hotel.

We came up for Hot August Nights, because they do have a dedicated parking area for show participants. We do appreciate that! In the parking garage, there were several spots of urine that were there for the duration of our four days. Maybe the pressure wash that once in a while? Wait for rain?
At check-in, the front desk lady seemed to hate her life or job or being friendly in general. Her responses were short and rude. The room had a nice view of the pool area and it was a pretty view at night. But, to see the view you have to wrestle with two sets of curtains which was tough. I had to stand in the chair and grab the curtains from the top to move them. The beds were comfortable, so that's a plus. The bathroom was outdated, the shower head hits you in the chest, but would be perfect height for a 4'8” child. The shower curtain rod was coming off the wall on one side, I did let the front desk guy know at checkout. Restaurants were great, lots of choices between the three ”resorts” in the Row. There was a small in room fridge to put our leftovers in, and drinks. Their is a Keurig coffee pot, if you want cream in your coffee you'll want to call and ask for more!
Overall, this was an ok stay for what we needed. But, for a grand for 3 nights I think we will be staying somewhere else next year, where we know everything has been upgraded.

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