Name: Eldorado Reno – A Caesars Rewards Destination
Address: Reno, United States
Rating: 7.8

United States

Las Vegas

Atlantic City

Reno

Stateline

Laughlin

The room was spacious and clean, and the hotel location was central. I just found the service to be lacking. For instance, there was no sign that the pool was closed during weekdays. I waited for some time when it was supposed to be open. It was only when I went to the reception that I found out about it, and that I could use the pool at Paris instead. It wasted my precious time.

The hotel was old but comfortable. The beds were especially good. It was a busy hotel so took a while to get service at the front counter so possibly needed more staff there. It is a good location but no one to really help with organising tours which we found frustrating. Valerie at the front counter was amazing. View from our room amazing and loved the flamingoes.

The Versailles tower is actually an annex, but luckily our room directly faced the Eiffel Tower and the pool, offering a view of a good portion of the Bellagio Fountains. The Bordeaux tower is the main building.

Taking the elevator down to the ground floor will bring you right to the Horseshoe Hotel. You can check in and out there, and it's also a bit closer to the parking lot. The self-parking lot is located at the back and is shared with the Horseshoe Hotel.

Once you've checked in and registered your license plate, you get complimentary in-and-out access to the parking. This access also extends to other hotels along the same street, like Planet Hollywood and The LINQ.

The pool closes at 6 PM.

!!! MOST IMPORTANTLY, DO NOT TOUCH ANYTHING ON THE MINIBAR TRAY IN THE ROOM!!!

Lastly, I ended up 'donating' $400 downstairs.

Planet Hollywood’s location is unbeatable.. right in the middle of the Strip, where everything’s happening. Walk out the door, and you’re practically at the Bellagio fountains, Paris, and a bunch of other casinos and restaurants. If you want to explore Vegas without constantly calling Ubers, this is the spot.  

One of my favorite perks? The Miracle Mile Shops .. connected to the hotel You’ve got shopping, dining, and even a few sneaky happy hour deals if you look around. When it’s 110 degrees outside and you don’t feel like trekking far, having all that just downstairs is a lifesaver.  

The rooms were a pleasant surprise .. way bigger than I expected for the price. Ours had modern decor, a huge bathroom, and killer Strip views. It wasn’t ultra-luxury, but it was comfortable and perfect for a Vegas trip where you’re barely in the room anyway.  

The pool has a fun, social vibe .. music, drinks, people hanging out. It’s not a quiet retreat, but that’s classic Vegas. We had a blast.  

Bottom line? If you want to be in the heart of the action without paying Wynn prices, Planet Hollywood is a solid choice. Spacious rooms, unbeatable location, and plenty to do without ever stepping outside

Big and spacious clean room that can fit 2-4 pax. Convenient if you are not driving as there's the bus and monorail nearby the hotel. Note that toothbrush and toothpaste is not provided.

An ordinary hotel, nothing particularly special, but overall it matches the price you pay. The facilities and services are quite basic, yet reasonable for the budget. It’s a decent option if you’re simply looking for a place to stay without expecting anything luxurious.

The hotel has a great location, with The Venetian just a short walk downstairs. Even though check-in took over half an hour, the room was very reasonably priced. What's more, after a quick chat, they assigned me a room with a direct view of the iconic Sphere! It was perfect for just sitting back and enjoying the view. I'd definitely choose this hotel again next time.

The front desk of the hotel is in an inconspicuous and small place in the Caesars Palace. There is a cigar bar next to it. The smog is filled and we don’t feel good with our children. With the 4-year-old Vain aircraft delay, check in at 11 o'clock in the evening, the hotel front desk said that we have to wait 15-20 minutes, because the hotel manager needs to go to our room to check whether the cleaning of the room has been completed. I was shocked when I heard it. Isn't this work done in the afternoon before the guests stay? It was close to the early morning! During the check-in period, other guests checked in and got the room card. I asked again, the indifference of the front desk indicated that the other party was staying in a superior suite. I was just a common room, and the attitude was very bad. I immediately called Ctrip, the front desk saw me call Ctrip, and then called the manager to urge. I asked the front desk to let the manager contact me. The front desk said that the manager could not go to the guest room. If you want to see the manager, he would be in the lobby. I said, please ask the manager to call me. After half an hour after entering the room, I did not receive a call from the manager. Instead, Ctrip made a phone call to follow up and said that the hotel had set up a ”free upgrade” for me. I said that I didn't see any upgrades. Later, Ctrip followed up. The hotel said that the room type was not upgraded but arranged a room with a better view. I am really huh, huh, because the curtains are the opposite room, the sense of sight is strong, it is impossible to open the curtains, do not mention any landscape. I took the initiative to call the front desk and ask for a manager. The customer service said that I would tell you something, and then exempted one night of taxes and fees. It is still a mediocrable attitude. I asked the manager to call to apologize. The other party said, ”You still have to find a manager to do what you want, I have already given you.” Throughout the process, I never mentioned asking for compensation. It was the other party’s initiative to waive the one-night tax, as if I contacted the manager to figure out their cheapness. I flew with the baby for 15 hours to the United States, showing him more than 40 US dollars in taxes and fees? ! The attitude is as bad as it seems to be ours. Later, the manager finally called, the background was very noisy, I don't know where he was calling. It’s a sigh of gas when I hear the manager’s phone call. The manager said, ”If you wait a little, we will give you a tax.” The implication is that I have gotten a little cheaper. The fault is not me, the compensation is also proposed by the hotel. Why can't I say sorry to the guests with kindness and sincerity? It is absolutely impossible to stay in this hotel again in the future.

The location couldn't be better. Minutes from the fountains and the heart of the strip. The room decor is aged but perfectly Vegas Chic! In-room amenities are poor. Even coffee will cost you $20!
Beware the see-through mirror in the shower; great for intimate couples, less good for family!

We really had a good time only saying that was the downside that we had a stain on our room floor and the plant is only 4 feet deep and I’m a swimmer, but I really had a great time and I will definitely go back again. It’s not for anything definitely casino

There were several fees that I didn’t expect such as $31 resort fee. $15 early check in fee for checking in at 2:00 rather than 4:00 and $10 for parking.
The place also needs updating. Two beds were standard size not queen size. 
Al things considered I would not be inclined to go back.

This quick overnight trip was to celebrate the birthday of my husband. We like staying at this hotel as the amenities and the close proximity to everything on the boardwalk is exceptional. The staff was nice and our room was nice as well. We had no issues. ￼

The sea view room has a view of the sea. The hotel is owned by a Japanese internet celebrity restaurant in New York. The ingredients are high-end and simple, and there are marble bathrooms. There are also disposable slippers in the room, which is available in high-end hotels. The coffee inside is made with very good coffee beans, and there are two Japanese chocolates, which are LAX brand. Check-in is in a specific room, and tea is also available.

Very nice room very clean excellent bathrooms. Very comfortable bed and pillows big beautiful television and amazing view. All the casinos are right downstairs and right across the street from each other.

As we flow in, we arrivedd around 7pm , checked in and had some dinner. It was fine. As we were walking around trying to get acclimated with the hotel. We were approached by a security officer named Rose. She really told us we were on private property and if we were not to be gaming, we had to leave the premises. We were also shocked by her demeanor and unprofessionalism that we were stunned. As we were walking away, I went back to speak to her again and asked downstairs one of the pit bosses or her name. As I described her, he mentioned her name is Rose. I asked if he could call her down for her to come discuss what had just taken place. I mentioned to her that we were hotel guest and that we had just arrived and we're getting acclimated and that we weren't there doing anything wrong. I asked why she had asked us to remove ourselves from the property . She told me she owed me no explanation and she was not going to give me an apology. I then asked her for her name and she said I don't need to give you that either. She was rude and unprofessional. She then turned to walk away. I'm sure all of this is on camera.  I then saw her speaking to another man later. It was her boss Matt. He was more for professional I waited to speak to him and explained what had happened and how really she had us address for other couples. Sad thing about this story is as we were explaining this to other employees of the hotel they all mentioned that Rose has a reputation for being rude and unprofessional. So clearly this was not the first time for her to approach people and act so unprofessional. I'm not sure if this was done because we were all Latin. But either way it was unacceptable and no one should treat customers that way.  it ruined our whole weekend and we really didn't have a good time. This was our first time flying out to the Reno hotels and we were hoping to come back again, but after this visit, we will no longer be returning to the Cesar Reno hotel.

Was there for a event at events center hotel was very nice restuarants were great & fun , needs mini bars & usb plugs in rooms but other than that was very nice beautifully decorated for xmas

Caesars

Columbus

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