Campo de Volantín Pasealekua, 22, bajó, Bilbao, Basque Country, 48007, SpainSee Hotel Details
Choose dates to check available rooms
We Price Match
1 night
Guest Reviews
8.6/10
Very Good
45 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.6
Amenities8.6
Service8.6
Cleanliness8.5
Filter by:
Sort by:
All reviews(45)
Positive reviews(42)
Reviews with photos/video(3)
Negative reviews(3)
Iurii B.
Interior twin room
Stayed in Jul 2025
Family
5 review
10/10
Outstanding
Posted on Sep 5, 2025
A wonderful hotel with incredibly friendly staff. Even though we arrived well before check-in, we were able to shower and freshen up after our journey, and then immediately set off to explore the wonderful city of Bilbao! The Guggenheim Museum is just a short walk away. The breakfasts were delightful, and the coffee was delicious!
Original TextTranslated by Google
Guest User
Twin Interior (2 Beds)
Stayed in Jul 2025
Couple
2 review
9.5/10
Amazing
Posted on Aug 4, 2025
It was good, but for example, they had a full parking lot, so we had to leave our car on the street. Several times when we used the bathroom, it smelled like sewage. The staff was excellent, the mattresses were 10 points, the location was exceptional, and the neighborhood was very good.
Original TextTranslated by Google
Guest User
Interior twin room
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 28, 2025
The hotel is good, the breakfast is very generous, but the people who stay there are very noisy... when they enter their rooms at night, they can't help but make noise... it's disrespectful to others.
Original TextTranslated by Google
Guest User
Twin Room
Stayed in Sep 2023
Family
5 review
4.5/10
Posted on Nov 12, 2023
The location is good, but it's a basic hotel. I don't recommend the breakfast. If you plan to go to the Bilbao Museum of Fine Arts or the Guggenheim Museum, it's okay because it's about a 15-minute walk.
Original TextTranslated by Google
Guest User
Small Double Room
Stayed in Sep 2025
Couple
1 review
9.5/10
Amazing
Posted on Nov 6, 2025
El hotel está muy bien ubicado. Las habitaciones son amplias y el desayuno buffet está bien.
Translate
Guest User
Stayed in Sep 2025
Other
8.0/10
Very Good
Posted on Oct 11, 2025
Good hotel in a great location, ten minutes walk from the Old Town, but with great transport links via Tram over the Zubizurri bridge.
Guest User
Stayed in Apr 2025
Other
10/10
Outstanding
Posted on May 28, 2025
This is great location for exploring Bilbao. We booked directly with the hotel. The reception team are fantastic and provide a 5 star service. House keeping is excellent - the cleanliness of the rooms and hotel was a high standard. We booked two rooms - a double superior with balcony and a double for single use. Both had walk in showers. The balcony was large enough to sit on with a side view of the river. The superior was comfortable with enough room but the single use interior room felt rather sombre. The rooms could use a refresh and a chest of drawers but this did not affect our enjoyment and the beds are very comfortable. It is quiet at night and the area around the hotel is peaceful and feels very safe. The funicular is not far and the local bars are really good. Extra praise to the reception team who help us get the most of our trip. Breakfast needs some improvement. The coffee is not good but there is plenty to eat and the scrambled eggs are delicious.
Guest User
Stayed in Apr 2025
Other
10/10
Outstanding
Posted on May 28, 2025
Great location and nice facilities. The rooms with balcony are very nice. The internal room are more fucntional but still fine. Lovely breakfast. The reception staff are absolutely first class - could not be more helpful especially the Lady hotel manager
Guest User
Stayed in Jan 2025
Other
10/10
Outstanding
Posted on Feb 22, 2025
What can I say about this hotel. You will never ever find a more friendly service and genuinely nice staff to help when you have a problem. We ran into a little trouble and the staff went out of their way to help us, with a friendly smile. This hotel may only say 3 star, but I would 💯 give a 5 star. The owners should be very proud of their choice of staff 👏🏻👏🏻👏🏻 bravo 🤩
Guest User
Stayed in Sep 2024
Couple
8.0/10
Very Good
Posted on Oct 2, 2024
Only fault .. whilst the rooms are no smoking room - our room Smelt of cigarette smoke that was extremely overpowering. Elsewhere very clean and good size room, Hotel very friendly with bar and restaurant . Situated within walks of old town, Guggenheim. Underground parking.
Guest User
Stayed in Jul 2024
Other
6.0/10
Posted on Aug 2, 2024
We called in for dinner one evening after strolling around the old town . The restaurant wasn’t full but there seemed to only be one member of staff to serve everyone. It looked as if you had to come in & get your own drinks if you were sitting outside . I only wanted a snack but husband wanted a main meal . He had salmon with peppers & I had croquettes. He had to eat most of mine as 12 were too many . They were tasty though . The food was nice & well cooked .
Guest User
Stayed in May 2024
Other
8.0/10
Very Good
Posted on Jun 14, 2024
The hotel room was nice, although a bit small. The room was clean and the staff were really helpful, and the experience was overall great. The hotel is situated in a very central spot, within a 10-min. walking distance from both the old city and the Guggenheim, and a 20-min walk from San Mames. You can also buy Guggenheim tickets via the reception for a cheaper price than regular admittance. Two things that were a bit disappointing - there was no minifridge in the room and the AC was very weak in my room. This wasn't a big issue since it wasn't hot when I visited Bilbao, but it might be an issue during peak summer.
Guest User
Stayed in May 2024
Other
10/10
Outstanding
Posted on Jun 9, 2024
Surely a great choice in Bilbao! It’s super central, just by the river Nervion and the Guggenheim. The room was comfortable, all the staff very kind, and they even stored our bags after check out for no extra charge. I felt warmly welcome and will return when in this pleasant city! 🙏
Guest User
Stayed in Apr 2024
Other
10/10
Outstanding
Posted on May 21, 2024
Perfect location overlooking the river, a 15 minute walk from the Guggenheim. The room was spotless, quiet and very comfortable. I went for the B&B option - the buffet breakfast was very good. The satt were great too. Very helpful, efficient and friendly. One nice little point: the rooms have USB points, so UK visitors don't need to bring an adaptor to charge their phones.
Guest User
Stayed in Apr 2024
Other
10/10
Outstanding
Posted on May 13, 2024
The standard of everything in this hotel was excellent. The cleanliness, the food and the staff were all terrific. I would especially like to thank Ossanna on reception who was such a pleasure to deal with. With her never ending smiles and her great sense of humour she made our stay extra special. I would definitely stay here again if I’m visiting Bilboa