Holiday Inn Express Shantou Chenghai

Holiday Inn Express Shantou Chenghai Reviews

Holiday Inn Express Shantou Chenghai

No.1 Fuxin South Road, Guangyi Street, Chenghai District, Shantou, Guangdong, ChinaSee Hotel Details
Holiday Inn Express Shantou Chenghai
Holiday Inn Express Shantou ChenghaiHoliday Inn Express Shantou ChenghaiHoliday Inn Express Shantou Chenghai
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Guest Reviews

9.5/10
Outstanding
948 review
Verified reviews
Location9.5
Amenities9.4
Service9.5
Cleanliness9.6
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All reviews(948)
Positive reviews(937)
Reviews with photos/video(291)
Friendly front desk staff(155)
Delicious breakfast(126)
Perfect for business trips(38)
Well designed(20)
Fantastic river view(11)
Tasty coffee(11)
Awesome gym(9)
Has rooms for families(5)
Negative reviews(11)
Guest User
1 King Standard
Stayed in Mar 2025
Business traveler
1 review
9.5/10
Amazing
Posted on Apr 11, 2025
The hotel is clean and completely non-smoking, which I really appreciated. They offer complimentary self-service laundry, which was a huge help and saved me from having to pack too many clothes. There’s also a comfortable gym, though I do hope the hotel will consider adding dumbbells in the future. Overall, it was a great stay and I’ll definitely return!
Response from Property: 親愛的客官您好,感謝您入住汕頭澄海智選假日酒店,很榮幸能得到您的這麼高度的稱讚,小智擁有專業化的管理團隊,熱情周到的服務人員,悉心的照顧您入住的每分每秒,願我們每一個貼心的動作、每一句關心的話語,都能讓出門在外的您時刻都能感受到如家一般的美好。
Guest User
1 King Standard
Stayed in Feb 2025
Business traveler
1 review
10/10
Outstanding
Posted on Apr 5, 2025
Very nice hotel, clean room and quit modern. It's a new hotel located in good location.
Response from Property: 尊敬的客官,您好,謝謝您在茫茫酒店中,那短暫的停留,才會讓我們彼此相遇。我們擁有清新時尚的客房,房間佈局錯落有致,格調時尚,燈光柔和明亮,窗邊舒適的沙發,整潔清爽的衞生,在此您可以盡享優質睡眠,暢爽沐浴,高速上網等愜意體驗,更有高清電視機,實現“一鍵投屏”,開啟大屏體驗,即刻打造“私人影院”,沉浸享受光影時光、為您營造安心舒適的體驗。小智期盼與您的再次相遇
Jose L Puig Vargas
2 Twin Standard
Stayed in Feb 2025
Family
36 review
10/10
Outstanding
Posted on Mar 25, 2025
Great place, full breakfast, non-smoking rooms. I will come back next time.
Response from Property: Dear guest, Thank you very much for taking the time to share your feedback on accommodation with us. I am glad to learn that you have had a pleasant stay at our hotel. We hope to have the opportunity to serve you again in the near future. Sincerely IHG Social Listening Team
Jeremy
1 King Standard
Stayed in May 2025
Business traveler
33 review
7.5/10
Posted on Jun 23, 2025
Hotel is clean and staff are polite and helpful
Response from Property: 親愛的客官您好,感謝您入住汕頭澄海智選假日酒店,如果您在店期間有任何問題都可以跟我們聯繫的!同時小智擁有熱情周到的服務人員,悉心的照顧您入住的每分每秒,願我們每一個貼心的動作、每一句關心的話語,都能讓出門在外的您時刻都能感受到如家一般的美好。
Vinod gaba
1 King Standard
Stayed in Nov 2024
Business traveler
3 review
9.5/10
Amazing
Posted on Dec 6, 2024
Best location in heart of chenghai city was very convenient to go visit toys show room market near hotel
Response from Property: Dear Guest.Thank you for staying at our hotel and we are glad that you are satisfied with the location of our hotel. The hotel is located at No.1, Fuxin South Road, Chenghai District, Shantou City, near Shenhai Highway, Chaoshan Ring Road Highway and Shankun Highway, which makes travelling more time-saving and quicker, and is surrounded by attractions, shopping malls and toy showrooms. We strive to provide all our guests with an unforgettable stay and we are happy to hear your comments. We look forward to your next visit again.Sincerely,IHG Social Listening Team
WongYFong
1 King Standard
Stayed in Nov 2024
Traveling with friends
43 review
8.5/10
Very Good
Posted on Mar 8, 2025
Although the property is good, the location is below average because at industrial area 😅
Response from Property: Dear guest, thank you for staying with us and taking the time to share your experience. The hotel's superior king-size room is 23-24 square meters, which is consistent with the standards of similar hotels around the hotel. Considering the hotel's convenient location and free self-service laundry, free parking, free self-service breakfast and other facilities and services, we believe that it is worth the money. We apologize for not meeting your expectations. We also sincerely recommend that you experience a larger room type of 33 square meters next time to get a more cost-effective accommodation experience. We will continue to seek improvements to provide better services and meet guests' expectations. We sincerely look forward to your visit again and wish you a pleasant journey and a smile on your face! Holiday Inn Express Guest Care Team
Guest User
Family Room
Stayed in Oct 2024
Family
12 review
9.0/10
Great
Posted on Nov 9, 2024
Excellent customer service! Spacious room. Free coffee at lobby!
Response from Property: Dear guest, thank you very much for staying at our hotel and sharing your stay experience. We are pleased that you are so satisfied with our hotel rooms and the high-quality customer service we provide. We strive to provide unforgettable accommodation experiences for all our guests and are pleased to hear your feedback. We look forward to your next visit to our hotel.Sincerely,IHG Social Listening Team
Chung Yin
1 King Standard
Stayed in Feb 2025
Business traveler
2 review
8.5/10
Very Good
Posted on Mar 27, 2025
room is bright and clean
Response from Property: 親愛的客人,您好!很榮幸有機會為您提供優質的服務和舒適的感受。小智以賓客的角度出發,全力為商旅客人打造簡單,便捷舒適之旅。在這裏您可以盡情享受高速網絡沖浪,優質睡眠體驗,暢爽沐浴系統。還有營養豐盛的自助早餐,有西式餐點,新鮮烘焙,飲料區,獨立現煮明檔區域,還有本地特色小吃,充裕的供餐時間以及整潔有序的餐廳環境,為您新的一天注入滿滿的活力。從您字裡行間感受到您對小智的愛,期待下次您再次入住,祝您闔家歡樂!智選假日賓客關懷團隊
Guest User
Standard Room
Stayed in Feb 2024
Family
1 review
8.0/10
Very Good
Posted on Mar 11, 2024
Hotel is clean, and priced reasonably. More, the front desk assistant Miss Lyla Lin was providing very good services to us, and helped us whatever ways she could. Happy to see this energetic staff in IHG group, and hope more opportunities could be offered to her, for her future development.
Response from Property: Dear Guest, Thank you for staying at our hotel and sharing your stay with us with your busy schedule. We are glad that the hygiene, favorable price and excellent service of our hotel could be satisfied by you. I will certainly share your kind comments with our staff, especially those you mentioned. We certainly look forward to seeing you again, hopefully at the earliest!Sincerely,IHG Social Listening Team
Guest User
2 Twin Standard
Stayed in Mar 2025
Business traveler
5 review
8.5/10
Very Good
Posted on Apr 9, 2025
Service is average....
Response from Property: 尊敬的客官,您好,感謝您百忙之間抽空給與我們點評,我們非常重視您的體驗反饋。無論是服務細節、菜品品質還是環境體驗,我們都期待聆聽您的建議,以便做得更好!歡迎隨時私信或致電與我們溝通,期待下次用更完美的體驗回報您的支持!小智期待與您的再次相遇
Guest User
1 King Standard
Stayed in Nov 2023
Family
4 review
10/10
Outstanding
Posted on Dec 31, 2023
Overall good experience stay in this hotel . Excellent service and support given by front desk staff ( Lyla and Fay) during my stay. Thank you for your excellent service and provide good customer experience during my stay.
Response from Property: Dear guest,Thank you very much for your review of our hotel. We are glad to hear that you have had a pleasant time with us. I will definitely share your friendly opinions with our employees, especially those you mentioned. We look forward to your next visit.Sincerely,IHG Social Listening Team
Anonymous User
1 King Standard
Stayed in Jan 2024
Couple
4 review
8.5/10
Very Good
Posted on Mar 5, 2024
Should have shattered bus service to nearest eating place or shopping area
Response from Property: Dear guest, thank you for staying in our hotel. Thank you for your feedback on the related bus service, we will inform the related departments of this information in order to improve our service. We look forward to having you visit our hotel again in the future so that we can provide you with better service.Yours sincerelyIHG Social Listening Team
Guest User
1 King Standard
Stayed in Oct 2023
Business traveler
10 review
8.5/10
Very Good
Posted on Nov 8, 2023
Good hotel
Response from Property: Dear Guest.Thank you very much for taking your valuable time to write a review. We are delighted that you enjoyed your stay at our hotel and we will continue to strive to provide you with a satisfactory stay. Thank you again for taking the time to write your review and we look forward to the pleasure of welcoming you back to our hotel in the future.Sincerely,IHG Social Listening Team
LavieestBelle
Standard Room
Stayed in Apr 2024
Business traveler
3 review
9.0/10
Great
Posted on May 19, 2024
Nothing to complain about
Response from Property: Dear guest, Thank you very much for your review of our hotel. We are delighted to learn that you enjoyed your stay. This is the greatest pride of our staff and therefore your feedback is important to us. We look forward to your return visit.Sincerely,IHG Social Listening Team
Guest User
1 King Standard Extra Floor Space River View
Stayed in Apr 2025
Family
4 review
10/10
Outstanding
Posted on May 19, 2025
The whole lobby is very grand with many toys and figures. Chantal and Chris at the front desk were very professional and fast. They also gave toys to the baby. The room was very comfortable and clean.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Holiday Inn Express Shantou Chenghai. I am honored to receive such high praise from you. It feels sweeter than honey in my heart. Xiaozhi has a professional management team and warm and thoughtful service staff to take good care of every minute of your stay. I hope that every thoughtful action and every caring word of ours can make you feel at home at all times when you are away from home.