No.1 Fuxin South Road, Guangyi Street, Chenghai District, Shantou, Guangdong, ChinaView Hotel Details
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Holiday Inn Express Shantou Chenghai Guest Reviews
4.8/5
Excellent
827 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(827)
Positive reviews(817)
Reviews with photos/video(262)
Friendly front desk staff(135)
Delicious breakfast(112)
Perfect for business trips(29)
Convenient parking(22)
Well designed(17)
Tasty coffee(12)
Fantastic river view(11)
Awesome gym(8)
Negative reviews(10)
Jose L Puig Vargas
2 Twin Standard
Stayed in Feb 2025
Family
34 review
5.0/5
Outstanding
Posted on Mar 25, 2025
Great place, full breakfast, non-smoking rooms. I will come back next time.
Response from Property: Dear guest, Thank you very much for taking the time to share your feedback on accommodation with us. I am glad to learn that you have had a pleasant stay at our hotel. We hope to have the opportunity to serve you again in the near future. Sincerely IHG Social Listening Team
Vinod gaba
1 King Standard
Stayed in Nov 2024
Business travelers
2 review
4.7/5
Amazing
Posted on Dec 6, 2024
Best location in heart of chenghai city was very convenient to go visit toys show room market near hotel
Response from Property: Dear Guest.Thank you for staying at our hotel and we are glad that you are satisfied with the location of our hotel. The hotel is located at No.1, Fuxin South Road, Chenghai District, Shantou City, near Shenhai Highway, Chaoshan Ring Road Highway and Shankun Highway, which makes travelling more time-saving and quicker, and is surrounded by attractions, shopping malls and toy showrooms. We strive to provide all our guests with an unforgettable stay and we are happy to hear your comments. We look forward to your next visit again.Sincerely,IHG Social Listening Team
Guest User
1 King Standard
Stayed in Nov 2024
Travel with friends
32 review
4.2/5
Very Good
Posted on Mar 8, 2025
Although the property is good, the location is below average because at industrial area 😅
Response from Property: 尊敬的賓客,您好,感謝您的入住並花時間和我們分享入住體驗。酒店高級大床房面積有23-24平米,與酒店周邊同類型酒店標準一致,考慮到酒店便捷的地理位置以及免費自助式洗衣、免費停車、免費自助式早餐等設施及服務,我們認為是物有所值的,未能達到您的入住期待,我們深表歉意。我們也誠摯推薦您下次可以體驗33面積上更大的房型,以獲取更高性價比的住宿體驗,我們也會繼續尋求改進,以提供更好的服務和滿足客人的期望。衷心期待您的再次蒞臨,祝您旅途愉快,笑口常開!智選假日賓客關懷團隊
Guest User
Family Room
Stayed in Oct 2024
Family
12 review
4.5/5
Great
Posted on Nov 9, 2024
Excellent customer service! Spacious room. Free coffee at lobby!
Response from Property: Dear guest, thank you very much for staying at our hotel and sharing your stay experience. We are pleased that you are so satisfied with our hotel rooms and the high-quality customer service we provide. We strive to provide unforgettable accommodation experiences for all our guests and are pleased to hear your feedback. We look forward to your next visit to our hotel.Sincerely,IHG Social Listening Team
Chung Yin
1 King Standard
Stayed in Feb 2025
Business travelers
2 review
4.2/5
Very Good
Posted on Mar 27, 2025
room is bright and clean
Response from Property: 親愛的客人,您好!很榮幸有機會為您提供優質的服務和舒適的感受。小智以賓客的角度出發,全力為商旅客人打造簡單,便捷舒適之旅。在這裏您可以盡情享受高速網絡沖浪,優質睡眠體驗,暢爽沐浴系統。還有營養豐盛的自助早餐,有西式餐點,新鮮烘焙,飲料區,獨立現煮明檔區域,還有本地特色小吃,充裕的供餐時間以及整潔有序的餐廳環境,為您新的一天注入滿滿的活力。從您字裡行間感受到您對小智的愛,期待下次您再次入住,祝您闔家歡樂!智選假日賓客關懷團隊
Guest User
Standard Room
Stayed in Feb 2024
Family
1 review
4.0/5
Very Good
Posted on Mar 11, 2024
Hotel is clean, and priced reasonably. More, the front desk assistant Miss Lyla Lin was providing very good services to us, and helped us whatever ways she could. Happy to see this energetic staff in IHG group, and hope more opportunities could be offered to her, for her future development.
Response from Property: Dear Guest, Thank you for staying at our hotel and sharing your stay with us with your busy schedule. We are glad that the hygiene, favorable price and excellent service of our hotel could be satisfied by you. I will certainly share your kind comments with our staff, especially those you mentioned. We certainly look forward to seeing you again, hopefully at the earliest!Sincerely,IHG Social Listening Team
Guest User
1 King Standard
Stayed in Nov 2023
Family
4 review
5.0/5
Outstanding
Posted on Dec 31, 2023
Overall good experience stay in this hotel . Excellent service and support given by front desk staff ( Lyla and Fay) during my stay. Thank you for your excellent service and provide good customer experience during my stay.
Response from Property: Dear guest,Thank you very much for your review of our hotel. We are glad to hear that you have had a pleasant time with us. I will definitely share your friendly opinions with our employees, especially those you mentioned. We look forward to your next visit.Sincerely,IHG Social Listening Team
Anonymous User
1 King Standard
Stayed in Jan 2024
Couples
4 review
4.2/5
Very Good
Posted on Mar 5, 2024
Should have shattered bus service to nearest eating place or shopping area
Response from Property: Dear guest, thank you for staying in our hotel. Thank you for your feedback on the related bus service, we will inform the related departments of this information in order to improve our service. We look forward to having you visit our hotel again in the future so that we can provide you with better service.Yours sincerelyIHG Social Listening Team
Guest User
1 King Standard
Stayed in Oct 2023
Business travelers
9 review
4.2/5
Very Good
Posted on Nov 8, 2023
Good hotel
Response from Property: Dear Guest.Thank you very much for taking your valuable time to write a review. We are delighted that you enjoyed your stay at our hotel and we will continue to strive to provide you with a satisfactory stay. Thank you again for taking the time to write your review and we look forward to the pleasure of welcoming you back to our hotel in the future.Sincerely,IHG Social Listening Team
LavieestBelle
Standard Room
Stayed in Apr 2024
Business travelers
3 review
4.5/5
Great
Posted on May 19, 2024
Nothing to complain about
Response from Property: Dear guest, Thank you very much for your review of our hotel. We are delighted to learn that you enjoyed your stay. This is the greatest pride of our staff and therefore your feedback is important to us. We look forward to your return visit.Sincerely,IHG Social Listening Team
Changzixiaozhang
1 King Standard
Stayed in Feb 2025
Business travelers
9 review
5.0/5
Outstanding
Posted on Mar 28, 2025
This is the most comfortable mattress and pillow of all the smart hotels I have stayed in. The room is modern and spacious. When I walked into the room, I felt very clean! The front desk staff Chantal and Oliver also upgraded our room type. Thank you very much!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Holiday Inn Express Shantou Chenghai. We are honored to serve you. Welcoming guests from afar, blooming smiling faces are our original logo, and gentle words hope to be like a breeze to blow away your fatigue from the journey. The hotel adopts a new generation of design guest rooms, equipped with flexible and movable multifunctional furniture, which is convenient for guests to travel and work at the same time. The dry and wet separation bathroom brings greater convenience for guests staying in double rooms. From the smart space of interactive technology to the safe and comfortable accommodation environment, high-speed Internet access, high-quality bedding and soft and hard double pillows accompany you for a good night's sleep. Every detail is committed to bringing you a simple and wise travel experience. Thank you again for your likes, and look forward to meeting you again! Wish you all the best, Holiday Inn Express Guest Care Team
Guest User
1 King Standard
Stayed in Feb 2025
Travel with friends
19 review
5.0/5
Outstanding
Posted on Mar 28, 2025
Shantou's public transportation is not that convenient. The hotel is very friendly to self-driving tourists. The distance to the attractions is about the same. The front desk staff is very friendly. They asked if there were toys for children and they gave them. The room facilities are also very good. There is a laundry room, which is very convenient, but it is best to set an alarm to take it away in time, after all, it is self-service. Nominate Lyla and Chris for their good attitude
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your five-point praise for Xiaozhi. In our hearts, you are not only a distinguished guest, but also a close friend from afar. Every smile and every greeting of yours has become the most beautiful embellishment in our work. And your recognition of our service has given us great encouragement and strength, making us firmly believe that all the efforts and hard work are valuable. We look forward to welcoming you again in the near future. By then, we will bring you more surprises and touches with better services and richer experiences. Holiday Inn Express Guest Care Team
Xiaolinoo
1 King Standard
Stayed in Feb 2025
Travel with friends
5 review
5.0/5
Outstanding
Posted on Mar 24, 2025
The stay experience is great! There are so many toys here. It is worthy of being called Chenghai Toy Kingdom. There are many awards, which are well deserved. The hotel environment is elegant, the room is clean and tidy, and the facilities are complete. The staff Chantal fay is warm and thoughtful, giving people a feeling of home.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for visiting and sharing this pleasant stay experience. The hotel strictly implements the global hygiene standard of "Smart Travel, Smart in Safety", pays attention to quality at all times, and is committed to providing guests with a safe, reliable, clean and comfortable living experience in every detail. In terms of hygiene, we take every cleaning seriously, including daily small cleaning, from the lobby to every linen in the guest room; regular large cleaning covers every corner of the hotel, bringing a clean and refreshing stay environment. The hotel is located at No. 1, Fuxin South Road, Chenghai District, Shantou City, close to Shenhai Expressway, Chaoshan Ring Expressway and Shankun Expressway, making travel more time-saving and faster. There are many scenic spots and shopping centers nearby, which can save you the trouble of long journey and make your travel easy, and also meet your needs of leisure shopping. Looking forward to meeting you again and wish you a happy life! Holiday Inn Express Guest Care Team
Monagedehai
1 King Standard
Stayed in Feb 2025
Family
1 review
5.0/5
Outstanding
Posted on Mar 18, 2025
The hotel environment is good. Mary at the front desk helped me upgrade the room for free. The room and facilities are quite new, and I feel very good staying here! Fay also gave me a lot of toys when I checked out, which is really nice!
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Response from Property: 親愛的客官您好,感謝您入住汕頭澄海智選假日酒店,很榮幸能得到您的這麼高度的稱讚,心裏感覺真是比蜜還要甜呢~小智擁有專業化的管理團隊,熱情周到的服務人員,悉心的照顧您入住的每分每秒,願我們每一個貼心的動作、每一句關心的話語,都能讓出門在外的您時刻都能感受到如家一般的美好。
Guest User
1 King Standard
Stayed in Feb 2025
Other
6 review
5.0/5
Outstanding
Posted on Mar 17, 2025
The hotel has a rich breakfast and the front desk receptionist Mary provides good service. Due to travel issues, I needed to check out late. The front desk receptionist Fay was very humane, knew my needs and took the initiative to help me delay check out.
Original TextTranslated by Google
Response from Property: Hotel reply:
Dear guest, hello! Xiaozhi feels the happiest thing is that your hard work is written down in your comments, which is wonderful! Service staff is one of the most important windows and is almost the image spokesperson of Xiaozhi. Sincere smiles, friendly greetings, patient inquiries, careful answers, warm and efficient service, these are what we should do, so that hard-working guests can feel the warmth of home even if they are thousands of miles away from home. We look forward to providing you with better service. Wish you a pleasant journey! Holiday Inn Express Guest Care Team