Zhongyu Select Hotel

昨天上午11點多到的，當時剛開始説沒有房間要等到下午2點才能入住。後面工作人員幫我搶了一間房，剛進去就覺得很寬敞，不錯。如果後續朋友有去北京西站趕車的需求，會推薦這個酒店。它真的離北京西站很近。

總機服務人員 態度很差 沒講完就掛電話

This is the worst store I have ever encountered in a long time of staying in a hotel. Let me start with the most outrageous thing. At eight o'clock in the morning, a person claiming to be a waiter knocked on the door. Because I was still asleep, I didn't hear what she said. I knocked on the door twice and opened the door immediately. The room card came in. After I came in, I said what is someone doing? She immediately closed the door and went out without apologizing. Then I took my mobile phone to find the front desk and got through. I immediately hung up on many people and none of them answered. I was calling the room. The door was swiped open again and it was the same waiter who immediately swore at me. Even though I already knew there was someone in the room the first time, the second time I came in without knocking and swiping my card. Then I used the landline in the room to call the front desk. After explaining the situation, the front desk said I was sorry and she went to ask and then there was no follow-up. From about eight o'clock, I called the front desk and she responded to ask. When I checked out after nine o'clock, there was no explanation. I checked out and went to the front desk and I said you guys. Can I enter this room just by swiping my card? Did you know someone did it wrong the first time? Will you still do it the second time? Then there were four or five people at the front desk who didn't even say sorry. I said that I was going to call the police. Then the lobby manager was called over and he said he was sorry and said that breakfast in the hotel is not over yet and asked me if I wanted to eat. I'm sorry and I don't need it. Ha, you mean your hotel can’t even get a complete set of procedures for handling this kind of thing? I still don’t know who it was that opened our room. Why? No one communicated with us or apologized to us. This is yours. The service attitude is OK. Now that I have finished talking about the room problems, 1. It took ten minutes for the bath water to heat up. I am not living on the 20th floor. I am living on the 4th floor. People waiting for hot water are almost catching a cold. 2. There are no floor towels in the room. If you heard me right, someone slipped and fell at the bathroom door the night we stayed, because my boyfriend and I almost slipped and fell four or five times. 3. The sound insulation of the room is very poor and there is no sound insulation effect. You can clearly hear people talking in the next room in the morning. . What followed was an apology from the housekeeping supervisor. The reason I mentioned before for opening the door was to change the bed sheets. Very good. The bed sheets are changed at eight o'clock in the morning. Thank you. Your manager is still awesome. Whether it’s the front desk or the lobby manager, they all act like ****.