Citadines Beijing workers stadium Hotel Reviews

Disappointing Stay at Citadines Ritan Beijing Dear Citadines Ritan Beijing Team, I am writing to express my dissatisfaction with the experience we had during our stay at your property. Our visit, unfortunately, did not meet the standards we had hoped for, and I feel compelled to share the issues we faced. First, none of the front desk staff spoke English, which made communication incredibly difficult and frustrating, especially considering we were traveling from abroad. Additionally, our room was freezing upon arrival, and although we were given a portable heater after one hour of waiting and it was not functioning. After enduring the cold for a while, we called for a replacement, but no one attended to our request. We had to go down to the front desk three times before someone assisted us. This was particularly challenging, as we had already been traveling for over 24 hours. Furthermore, the suite we booked was supposed to come with a washing machine and kitchenette, yet neither were adequately equipped (Aparthotel). There were no utensils, dishes, pots, or pans provided, and we even had to purchase our own laundry powder. This was extremely disappointing, as we had expected these basic amenities to be included in our room as described in our booking. To add to the inconvenience, the room was not connected to Wi-Fi, despite our repeated efforts to have the front desk assist us in connecting our devices. This, combined with the other issues we faced, made for an incredibly painful experience that did not reflect the level of service we expected from Citadines. I hope you take this feedback seriously, as it was a frustrating and uncomfortable stay, and I sincerely hope no future guests have to go through the same challenges. Thank you!

Excellent location with nearby malls. It’s located about a 20-minute car ride away from the Forbidden Palace. Although it said somewhere that there isn’t any air conditioner, my room had it and there were no issues. Breakfast buffet came with a good selection. All in all, I had an excellent stay here.

Again, service was terrible at check in. It took 20 minutes, the staff seem very confused about their job. They also couldn't figure out the wifi. And the cleaning lady ignored the Do Not Disturb sign and walked in the room while i was sleeping. Management seems to ignore these comments and will post a generic answer below.

Interesting

A bit dirty kitchen at studio apartment, especially walls

Good hotel

Very good hotel

Good Hotel

Super

Good place

The room is very clean and tidy. It also has a kitchen, and free coffee, tea bags and drinks are provided. It is very comfortable and very convenient for people on business trips.

The hotel is very conveniently located and has complete facilities. Toothbrushes and slippers are provided for children. The breakfast is very rich with many varieties. It is also very convenient to order takeout.

The environment is very good, the breakfast is very good, and it is convenient to travel. There are shopping malls, snack bars, etc. around. There are washing machines and dryers in the room. It is the best choice for bringing children. It is very convenient. I will stay here again next time.

The room was very clean, the breakfast had a lot of variety and was very rich. I will choose to stay here again next time!