Besut Beach Hotels

The room is large, with a courtyard, and a little bit of a Maldivian feel, but no hair dryer was found. The food is good, the taste is OK, the ingredients are fresh, and it is slightly more expensive than other nearby restaurants. The service is still quite enthusiastic, especially the on-demand food service staff for breakfast, who are very enthusiastic and proactively ask if there are any dishes that need to be ordered. Proactive service is precious and feels very good. However, the front desk service is perfunctory, seemingly enthusiastic but not solving the problem. After waiting for a long time, no one took the initiative to tell us that we can check in. We went to the front desk to ask, and a few chatty waitresses smiled and said that it was ok now. When we left, we missed the boat because the front desk arranged to wait for the water taxi. Obviously, we were very anxious and asked many times, but the front desk told us that there was no problem. The boat is often late. I asked them to call the shipping company to inform us that we have not boarded the boat yet, and I guess there was no communication. I was speechless. The service to customers should not be just superficial enthusiasm. I hope to really solve problems for guests instead of creating problems.

The room was tiny, and the sink was so low it was uncomfortable to bend over. If you book a front-facing sea view room, you might get a unique ocean perspective, but beware: they might put you in a side wing where you only see other buildings. You'd have to go out to the balcony to see the sea, which defeats the purpose of a sea view room. A 24-sqm front-facing sea view room costs 2800 per night, and there's a risk of being assigned to a side wing, making it poor value for money and a big gamble. However, the beach loungers are comfortable after 4 PM, offering great views. For 2800 a night, they provide almost no services; all transfers are an extra charge, 100 MYR per person, and 40 MYR for the boat to the pier. In contrast, Marriott, for just over 2000, offers free transfers and excellent service, making it a much more pleasant experience for the money spent. This place just left me feeling frustrated after spending so much.

A charming hotel that has clearly seen better days. They probably didn't spare any expense on marketing – good promotional videos, a beautiful logo (luxurious by local standards), and consistent brand colors throughout. But something's off with the management... The receptionists are completely indifferent; you can't get an extra word out of them, and they don't explain anything properly. The icing on the cake – breakfast!!! There's absolutely nothing to eat!!! Muesli, noodles that inexplicably weren't there and no one was in a hurry to bring them, white rice, and beans in a brown sauce. Two croissants that were gone before I even saw them. No omelets, no sausages, no meat of any kind. Believe me, I'm not being picky... And of course, the beach. If you walk a little away from the hotel (too many boats), you'll find some decent sand, but at low tide, it's too shallow, and the seabed is quite unpleasant.

the environment is not well maintained.