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Room was nice, clean and plenty of storage space. Decent size bathroom with shower over bath. Ample parking outside. Ate in the restaurant two evenings and each time several items were not available from the menu. At breakfast there was no butter, Nutella, pastries or rolls and only one jam. Waiting staff were very apologetic but I guess a management problem 🤷‍♀️. Ordered an omelette both days which was freshly cooked and very tasty. Only drawback is they have no lift so if you can’t manage several stairs, request a ground floor room.

Stuck in the middle of a horribly stressful house move, I really needed this place to be exactly what it was - peaceful, clean and reasonably priced. The staff were very kind but not in my face the whole time and it was perfectly placed for everything I needed. The room was a bigger one than I actually paid for and I would definitely stay there again if I needed to. I would recommend it to anyone.

This is a functional little hotel that is close to the train station. Don't expect luxury, but you can expect friendly and warm service, and a spacious room. The reason I booked this hotel was due to the rail strikes. I was on a business trip and meant to be taking the train to London that evening but wasn't able to. Furthermore, it was the Cheltenham races and all the other places had already been booked out. This room was a lifesaver for me. I was exhausted from an intense itinerary and needed a place to sleep and freshen up. I was pointed to the supermarket close by. As there were all the cutlery and even a microwave in the room, I had no issues rustling up a hot meal for myself. I am giving this hotel a high rating because the overall experience exceeded my expectations. I just want to make it very clear that guests need to understand this is not a fancy establishment designed for holidaying, but if you are travelling for work purposes, this will come close to being home away from home.

The hotel itself was lovely, room was great, except for the hairdryer, which didn't work. When we went down to breakfast I mentioned it to the receptionist/waiter, and he said 'Yes it plays up sometimes'. The coffee was cold. I asked for poached eggs, but he said the stand in chef didn't know how to make them. When the food arrived I asked for cutlery and he pointed to the far end of the room. There were 7 of us in the room but only 4 serviettes. I had to ask for the toast and was told it was still cooking, but when it arrived it was cold and 2 slices between us, 1 of which was the crust.. Suggest you go out for breakfast.

Having read the reviews on here I had a vague idea of what to expect and wasn't looking forward to it.... how wrong I was to trust some of these reviews! Yes it's in a bit of a rough and ready area and there are some shady characters hanging around in the evening... however don't bother them and they don't bother you. Parking is as advertised out front and space for about 3 cars but I believe you can park outside no 74 too. The building itself is very clean and tidy once inside albeit a little dated in places. I didn't use the breakfast included with my room as had other plans but I did check out the breakfast/kitchen area and was very impressed at how clean and modern it was and how many seats were available overlooking a well kept garden. I had room 205 at the very top of the property overlooking the street and found it to be very clean. Nice clean bedding and towels provided as well as tea and coffee facilities although I was missing a spoon which was a bit annoying but I didn't let it ruin my day like some would. The bathroom was clean and had enough toilet roll for my stay, the shower did have a bit of the beading hanging off at the bottom and a bit of mould around the edges but it's not the end of the world and I survived. The sink provided very hot water from the hot tap but the cold tap did turn when I used it which was comical however it still worked as it should, i have mentioned it in the review to the hotel as I didn't see any of the owners whilst there. Would I stay again... probably not as I don't plan on going back to Gloucester anytime soon but if I were to go back I certainly would consider it as the room was almost 50% cheaper than alternatives in the same area! Oh and if you're over 16 and have a driving licence there are a few VOI scooter parking areas nearby which are a great way to get around for 17p per minute!!

This is the worst experience I have ever had in my life 50 years of staying in hotels and nothing prepared me for a experience like this PLEASE AVOID THIS HOTEL Was shown to my room and TV was broken ,So I asked to be moved It was late at night, so I got settled popped the tv on and started to fall asleep Was woken up by a buzzing sound , turned the lights on and never seen anything like it in my life 100s of flies all over the room Dead , half dead and flying around I went down stairs to complain and say i will be leaving and would like a refund I was told aggressively by the staff that maybe I left food out , and sometimes flies going that room They offered me some fly spray I asked for a refund and they said no refunds you booked the room I would not leave with out my money back and they rang the police saying I would not leave Police arrived seen the room and told me to report them to environmental health and was so sympathetic towards me Staff frightened me and I have never felt so scared in my life and upset Never got a refund they point blank refused and said it’s only a few flies But there was over 100 As I packed in a hurry I left my perfume there , I went back asked for my £100 perfume back and they had stolen it and said it’s not in the room I have sent the photos to environmental health , And they will be taking it further Awful staff , WORST HOTEL I HAVE EVER BEEN IN

The staff on the night Dean and Dee were amazing very cooperative and friendly. I received all the help and support that I needed. Georgia the event manager was very helpful also provided me with all the information that I needed and got everything sorted for our event making it less stressful for me.The venue itself is extremely well kept very tidy and you get a lot of space for a very reasonable price. I am very happy about my experience at the robinswood hotel and would definitely recommend:)