The Westin Grande Sukhumvit, Bangkok Reviews

The location of this hotel is excellent as it is just 1 to 2 mins away from asok bts and about 3 mins away from sukhumvit mrt. It is also just beside terminal 21. Check-in was smooth. I booked a room with lounge access, but the staff failed to give me the letter stating the lounge timings and what I was entitled to. In addition, I was entitled to 2 free drinks at the bar but again the staff doing the check-in failed to give me the voucher for them. I was also not given a receipt for the deposit I paid, and was not told an e copy would be sent instead. The room was fine. It felt a bit dark and run down / old. The tv was not functioning well. The top part of the screen was darkened. Unlike other hotels of similar ratings, there wasn't a pillow menu available as well. The lounge was fine. Canapés consisted either of seafood or spicy stuff or a mixture of the two, both of which I don't eat partly due to allergies. Hence it was disappointing. In addition, they ran out of canned lipton lemon tea. I don't understand how they do their stock taking or why it wasn't topped up in their inventory when they know there are only 2 cans left. Room service was stingy with their coffee. I tend to drink a lot of coffee and put 2 packets per cup. Yet when I asked for a top-up they said they normally only give a up to 5 pet room. Cleaner was odd. When I asked her for additional amenities she said she has to "call first". Presumably room service. I'm not sure if this is the standard operating procedure for this hotel because this is the first time I've encountered such a thing. For a 5 star hotel and the price they are charging I'm surprised at the stinginess of the coffee and how they can assume that those who allergic to seafood will eat spicy stuff (as that was the only other alternative available).

Hotel is clean and good. Room service is up to standard. Just take the tv is abit small when I watch football.

The hotel shows its age, but overall it’s well maintained. It’s conveniently located near a shopping mall and the BRT station, making it easy to get around. Breakfast was a pleasant surprise, with a wide variety of food options to suit different tastes.

Pleasant stay before Christmas! Highly recommend, yummy breakfast and friendly staff

The staff were ever ready in their service being attentive always to one's needs and served with a smile.

Convenient location with walking distance to public transport and easily access to shopping mall

Friendly and Helpful Staff, Good Variety and Quality of Breakfast Spread

Goodd

The room is very different from photos of the room. Someone posted wrong photos of the room on trip.com. Hope it gets changed. The room and location is ok, next to terminal 21 and BTS train station

Excellent location, excellent hospitality, excellent breakfast buffet. The hotel is abit dated but it’s not much of an issue because most things work well. The bed is uncomfortable because it’s too soft and does not have movement isolation. My partner and I would wake each other up when we turn in our sleep. I would stay again.

I’ve stayed at the Westin Grande Sukhumvit a few times now and do not book any other property because I’m very impressed with the rooms, breakfast, restaurants, and location. The staff is very curious and helpful. A wonderful hotel!

Best location in between 2 BTS train station line. Hotel staff were all helpful and food court next to it is quite affordable.

very good location, nice room, good service. excellent hotel

Everything was great as I enjoy the convenience of the location close to public transportation and tourist attractions. The hotel is clean and employees there are always there to help. I do hope they keep the room ventilated/air conditioned when it is vacant. The furnitures in the room smelled a little musty when I moved in.