Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.3
Service9.4
Cleanliness9.6
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All reviews(138)
Positive reviews(38)
Reviews with photos/video(6)
Awesome rooms(13)
Clean and tidy(9)
Awesome amenities(7)
Awesome stay(6)
Guest User
Standard Room, 2 Queen Beds, Back Alley View
Stayed in Jun 2025
Family
1 review
9.0/10
Great
Posted on Jul 29, 2025
The staffs were friendly. The environment was good. The downside is not restaurants, no pool and washer and dryer they are share with other hotel. But if you have children that not very convenient.
Hendrik
Junior Studio, 2 Queen Beds, Street View
Stayed in Apr 2025
Family
5 review
10/10
Outstanding
Posted on May 5, 2025
Very clean. Feel very relax staying in this hotel.
Good service. Smooth check in and out.
ayush dhanuka
Junior Studio, 1 King Bed, Back Alley View With Balcony
Stayed in Sep 2024
Couple
2 review
8.0/10
Very Good
Posted on Oct 21, 2024
Everything was pretty decent except parking fees. The hotel should not be charging 18 cad per night. The room is already very expensive and hence parking should be accompanied accordingly.
Response from Property: Hello Ayush, thank you for your valuable feedback, we will pass that to the management teams, we hope your enjoyed your stay with us, hope we will see you soon in the near future thank you, Front Desk Team
Guest User
Standard Room, 1 King Bed, Back Alley View
Stayed in Mar 2024
Couple
3 review
8.5/10
Very Good
Posted on Apr 26, 2024
Things are all good, just there might be morning train sound that might wake you up
Response from Property: Dear guest, Thank you for taking the time to review our hotel. We appreciate your feedback and hope to welcome you back sometime in the near future. Best regards, Front Desk Team.
AustinSakuranaka
Junior Studio, 2 Queen Beds, Street View
Stayed in May 2023
Traveling with friends
41 review
9.5/10
Amazing
Posted on Jun 30, 2023
One of the best accommodations in Banff town, hope they could offer liquid body wash than soap tho.
Response from Property: Dear Guest,Thank you for taking the time to leave us your review.We're happy to hear you enjoyed your stay with us at the Peaks Hotel and Suites. We'll be sure to pass your kind words on to our team.We have passed your feedback concerning our shower products on to our management team. We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team
Guest User
Standard Room, 2 Queen Beds, Partial View With Balcony
Stayed in Sep 2022
Solo traveler
7 review
10/10
Outstanding
Posted on Nov 19, 2022
By far one of my best stays in banff. super friendly check-in. one of the only places to have over size vehicle underground parking.
Response from Property: Dear Guest,Thank you for taking the time to leave us your kind feedback.We're happy to hear you enjoyed your stay with us at the Peaks Hotel and Suites and appreciated our friendly staff. We'll be sure to pass your kind words on to our team.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team
Mi474747
Standard Room, 2 Queen Beds, Back Alley View
Stayed in Aug 2024
Couple
20 review
10/10
Outstanding
Posted on Oct 3, 2024
I like it very much.
Facilities: Complete facilities and supporting facilities
Sanitation: Very clean and new
Environment: There are restaurants, cafes and small shops around. It is in the center of Banff town and you can walk to various areas.
Service: The staff is very polite and considerate
Original TextTranslated by Google
「旅」と「酒」が好き
Standard Room, 1 King Bed, Back Alley View
Stayed in Apr 2024
Couple
4 review
9.0/10
Great
Posted on May 22, 2024
A hotel with a great location 🏨
Just a short walk from Banff Boulevard.
A clean hotel that emphasizes wood 😊
Since the boulevard is close, it's okay if there are no restaurants inside the hotel 🆗
There's a steakhouse called "bluebird" next to the hotel.
The prices are reasonable and the customer service is excellent, so I recommend it.
For breakfast, McDonald's is open 24 hours a day, and the restaurants in Park Lodge, which are affiliated with the hotel ❓, look good too.
Even if you don't eat out, there is a supermarket and liquor store nearby, so it's even more reasonable to buy something there and take it home 👍
In addition, Park Lodge seems to have a spa, so if you bring your swimsuit, you can use it! ️
This time, I didn't bring my swimsuit, so it's a shame 😢
There are some things that are a shame.
The way the water comes out of the shower is a bit difficult to use 😆
It's a bit of a shame that it's bar soap instead of body soap 😢
It's also a shame that there are no bathrobes 😢
But it's clean, the rooms are spacious, and it's close to the boulevard, which is the biggest advantage.
I recommend it in combination with Park Lodge 😊👍
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to revew our hotel. We're happy to hear you enjoyed your stay and appreciated our fantastic downtown location and the cleanliness of the hotel.We look forward to welcoming you back, hopefully in the near future.Sincerely,ConnorFront Desk Team
Guest User
Standard Room, 2 Queen Beds, Back Alley View
Stayed in Aug 2024
Couple
12 review
8.2/10
Very Good
Posted on Sep 26, 2024
The room is relatively large
Facilities: average
Sanitation: OK
Environment: average
Service: average
You can download the software to install the access control on your phone
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to review our hotel, we appreciate the feedback you have given us. We hope to be able to welcome you to Banff again in the future.Warm regards,ConnorThe Peaks Team
Guest User
Standard Room, 2 Queen Beds, Back Alley View
Stayed in Jul 2024
Family
6 review
9.0/10
Great
Posted on Aug 27, 2024
This is a very nice hotel in Banff town. The kitchen in the suite is fully equipped. You can buy some food in town and have breakfast in the room (the hotel does not have a restaurant, and the buffet breakfast opposite is a bit expensive). There is a bar at the entrance, where you can get coffee, tea, etc. by yourself, which is convenient.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to review our hotel, we appreciate the positive feedback! We're glad to hear you enjoyed your stay and also the kitchenette in your suite. We hope to welcome you back to Banff sometime in the future!Warm regards,ConnorThe Peaks Team
Guest User
Standard Room, 1 King Bed, Back Alley View
Stayed in Jul 2024
Couple
6 review
10/10
Outstanding
Posted on Aug 16, 2024
The room is clean and comfortable. It is very close to the Banff Center. It is very convenient and has its own parking lot
Original TextTranslated by Google
Response from Property: We're glad to hear you enjoyed the cleanliness and convenience of our hotel. We hope to welcome you back to Banff again in the future!Sincerely,Front Desk Team
Guest User
Standard Room, 1 King Bed, Back Alley View
Stayed in May 2024
Traveling with friends
22 review
10/10
Outstanding
Posted on Jul 14, 2024
The front desk changed me to a room with a yard on the first floor, where I could enjoy the beautiful scenery of Banff while drinking tea. The hotel is very close to the busiest street in Banff town, within walking distance, and there are many restaurants to eat. High cost performance.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to review our hotel. We're glad to hear you enjoyed our fantastic downtown location and we hope to welcome you back to Banff again.Best regards,Peaks Hotel & Suites Team
Guest User
Junior Studio, 1 King Bed, Back Alley View With Balcony
Stayed in May 2025
Couple
3 review
10/10
Outstanding
Posted on Jul 3, 2025
The room was very nice
Original TextTranslated by Google
EnZhen
Loft Suite
Stayed in Oct 2023
Couple
3 review
10/10
Outstanding
Posted on Dec 24, 2023
Right in the center of Banff town, it's very convenient to go everywhere. Free hot chocolate, coffee and tea are available at the front desk. Very quiet at night. The accommodation type is a loft and the facilities are particularly complete. I will stay here again next time I come to Banff!
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for taking the time to fill out our survey. We're happy to hear you enjoyed your stay. We are glad to hear that you enjoyed all of our amenities from our property and look forward to welcoming you back, hopefully in the near future. Sincerely, Front Desk team
Guest User
Standard Room, 1 King Bed, Back Alley View
Stayed in Jan 2024
Couple
10 review
10/10
Outstanding
Posted on Mar 15, 2024
Located in the center of Banff town, the room is clean and has simple kitchen tools, microwave, kettle, coffee machine and other facilities. The loft room type is also very large and I will recommend it to my friends.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to leave us your kind feedback. We're happy to hear you enjoyed your stay and appreciated our cleanliness and our spacious rooms. We'll be sure to pass your kind words on to our team.We look forward to welcoming you back, hopefully in the near future.Sincerely,Front Desk team