Anonymous User
February 7, 2025
Let me talk about the troubles I experienced when I checked in. First of all, I had seen a lot of bad reviews before booking this hotel. I thought it would be better if I didn't book the most basic room type. I stayed in the Deluxe Valley Suite for 470 a night with the mentality of opening a blind box. As a result, on the first day of check-in, there was no hot water and no WiFi in the room, and there was a musty smell. We reported the situation to the front desk and asked to change the room. After several hours of tossing and turning, they told us that they were fully booked and there was no way to change the room. I was very tired after sitting on the plane all day, so I didn't want to check out directly. I was too tired to take a cold shower with my exhausted body and there was no network, so I reluctantly stayed for the first night. As a result, I went to the front desk the next day and asked them to either change our room or contact Ctrip to modify the early check-out. After a long period of communication, they finally changed us to a room with a better environment. Although it was not good, at least there was hot water and WiFi, so I reluctantly checked in. As a result, on the third day of check-in, I wanted to change the sheets, and I was shocked when I opened them. The mold stains on the pillow were terrible. I couldn't bear the traffic jam. I was saying why I started sneezing and crying as soon as I entered the room. The hygiene was worrying. Our group of 8 people stayed in a family suite and a valley suite for five days. Three of us had fever and severe sneezing. When we returned to China, the customs even had blood drawn because of the fever. Anyway, it was really a terrible stay. The hotel facilities were old and the broken hotel facilities were not repaired in time. The family rooms that leaked were all covered with this black cloth. There was no other treatment inside. Everyone should know the smell of leaking and mold. Don't expect the room to be good. Think carefully before booking. If you really want to live comfortably during the trip, give up. There is no hygiene at all. I really don't recommend it.
Original TextTranslation provided by Google