Anantara Ubud Bali Resort

The service was excellent, especially the waitstaff in the restaurant. My family was on vacation and stayed in two rooms for two nights. One minor issue: the hotel's car picking us up in Ubud was 55 minutes late. They kept harping on the traffic jams, which everyone knows about, so why couldn't we leave earlier? We just sat in the parking lot until all the other guests had left. Two minor issues: when we checked in, they told us they were taking photos for free. Then, when we checked out, they presented us with a photo bill for NT$3.8 million, excluding taxes. The explanation was: photos are free, one photo is free, and the rest require payment. I understood, but why wasn't that explained right from the start? It was a complete gimmick. They produced a piece of paper signed by my daughter and claimed it was. First, my daughter is 16, and this wasn't a room service order. Asking her to sign it seemed like a gimmick, but it was justified. Second, the price wasn't disclosed to us upfront. They waited until my daughter had her makeup done, had her photos taken, and had chosen her photos the next day before they presented her with the price. She had no choice but to choose the cheapest option, NT$3.8 million, excluding taxes. This third-party photo-shooting marketing tactic at the hotel is quite low-brow. It sounds reasonable, but everyone understands the scheme. I ended up getting a 50% discount after asking the third-party owner. Again, I emphasize: I understand that only the photo shoot and one photo are free. You should have announced this upfront! Don't wait until the child's makeup is done, the photos are taken, and then choose the photos the next day! No tricks, thank you!

The hotel environment is very good, the staff is very enthusiastic; the food is also very good; worth having

Very satisfied with the service