SO/ Auckland Reviews

Horrible service. At the bar they did have change for me, and when I ask them to do something about they told me it’s my problem took my $50 and didn’t give any change at all. Had to go to reception to complaint to the manager. No apologies, nothing. Disgusting

Very nice hotel and location. Rooms are huge, staff is friendly, restaurant is good.

clean, good location, friendly staff

Rooms are much too tiny...., with poor space enhancement... welcome staff are great, and very willing to help you for anything. This makes a huge difference, hotel being well located but not amazing.

Great hotel however not the most friendly staff. Breakfast just average. Very near viaduct.

The room is big and new for the same price. The breakfast is on the top floor with a good view and good food. There is also a popular ice cream shop opposite. Remember to try it if you have time~

I bought the room voucher during Ctrip's promotion! The price-performance ratio is super high! I want to praise Ctrip by real name! Please cooperate with New Zealand hotels more! Super cost-effective five-star hotel! Although it is a bit messy in the city, a good hotel can really give people a full sense of security! Service: When you check in on the day of check-in, the guy will help you send your luggage to the room! The lady at the front desk was also very enthusiastic. On the day of departure, because the flight was booked at night, the lady arranged to postpone the check-out for two hours when the room was available. She also kindly told us that if the flight was at night, we could check out and take a shower in the gym downstairs before leaving! Hygiene: Overall, the hygiene is very good, and the gym is also very clean. When I went to the gym at night, I found that the staff was cleaning very seriously at more than 10:00 every night. The only flaw was that on the last day of my stay, I found a huge cockroach on the tea cabinet in the room, which was really terrible for me who was extremely afraid of cockroaches. It is recommended to strengthen pest control. Although it is not perfect, I will choose so/hotel without hesitation next time I come to Auckland.

The location is very convenient, within walking distance of Queen Street, the port and the shopping mall. Shopping, dining and convenience stores are all very close. There is valet parking service. It is very suitable as a transit when arriving in Auckland on the first day.

Very good experience

The room was clean and tidy, the bathroom was also clean.

The location is invincible and very convenient. The comprehensive service is OK. I went to the club only once and the experience was very bad. The service staff was not at work at first, and they looked unhappy after being called for a long time. The bed and pillow in the room were too soft, and the air conditioner was too hot. The breakfast can only be said to be very average.

The decoration is a bit exaggerated comedy style, I like it, and it is convenient to stroll around the nearby shopping district

Very good, very good, hope to stay

Breakfast was average.