Shennan East Road (Department Store Building), Luohu District, Shenzhen, Guangdong, ChinaView Hotel Details
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Shenzhen Xinchao Capsule Cabin Hotel Guest Reviews
3.9/5
546 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities3.8
Service3.9
Cleanliness3.8
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All reviews(546)
Positive reviews(463)
Reviews with photos/video(124)
Awesome stay(31)
Great value for money(25)
Easy to get around(18)
Friendly front desk staff(11)
Poor air conditioning(8)
Close to metro(6)
Convenient for shopping(5)
Negative reviews(83)
Mickey9290
Guestroom - Single Occupancy (Males only, room rate calculated per person, no window, shared bathroom)
Stayed in Sep 2024
Travel with friends
3 review
3.0/5
Posted on Oct 27, 2024
Good location near center of business area
but restroom and toilet not clean. Staff is OK.
6/9
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Guestroom - Single Occupancy (Males only, room rate calculated per person, no window, shared bathroom)
Stayed in Feb 2025
Solo travelers
1 review
2.7/5
Posted on Mar 9, 2025
Very well located though not so easy to find. The capsule was very good clean and comfortable. But the bathroom was disgusting.
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Xinchao Capsule Hotel and for your evaluation. We are very sorry that we did not meet your expectations. We will strive to provide better services to every guest and sincerely welcome you to visit again!
Efan_84
Guestroom - Single Occupancy (Males only, room rate calculated per person, no window, shared bathroom)
Stayed in Dec 2024
Solo travelers
16 review
2.5/5
Posted on Jan 31, 2025
No cleaning
Response from Property: Dear guests, hello! Thank you very much for choosing to stay at Xinchao Capsule Hotel and for your evaluation of us. We are very sorry that we did not meet your expectations. We will strive to provide better service to every guest and sincerely welcome you to visit again!
Dezy88
Guestroom - Single Occupancy (Males only, room rate calculated per person, no window, shared bathroom)
Stayed in Oct 2024
Solo travelers
36 review
4.2/5
Very Good
Posted on Nov 18, 2024
If you are here for 2 - nights it’s fine ..overall experience for the access to metro is amazing ..truly one of the best hostel for transportation access . Pods are not bad ..
The toilets definitely needs some reworks as the scent can go crazy 🤪..but place is still great place to move around downtown shopping malls and food markets of shenzen and close access to hongkong louhu ✌️👌
Response from Property: Dear guests: Hello! Thank you for your full five-point evaluation. We will continue to work hard with your encouragement and support. I believe we will do better! Thank you for your continued support! I wish you a safe and happy life!
aryanjain.eth
Guestroom - Double Occupancy (No window, shared bathroom)
Stayed in Sep 2024
Solo travelers
15 review
2.5/5
Posted on Oct 28, 2024
I was quite disappointed with my recent stay. The toilets were not well-maintained and were not Western-style, which made it uncomfortable for me. Cleanliness was lacking, and it felt inconvenient throughout my stay. This really impacted my experience, and I wouldn’t recommend it if you’re looking for basic comfort and hygiene in the facilities.
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Rohit Singh (@taste._.r0hit_hk)
Guestroom - Single Occupancy (Males only, room rate calculated per person, no window, shared bathroom)
Stayed in Feb 2024
Solo travelers
13 review
1.7/5
Posted on Mar 11, 2024
It’s alright for sleeping a night if you really have to, but REALLY bad quality. It looks nice, but actually experiencing the hotel is not good. The plastic used for the pods make a lot of noise. The first time I got to the hotel, the lights weren’t working for my room and there were screws on the bed. So I got it changed to another room, where the lock was not working. Finally at the third room, I was tired enough so I didn’t care, but the TV was broken. Furthermore, you can hear everything and can’t sleep because someone will be snoring or you can hear footsteps of people walking. Only stay here if you’re genuinely on a budget. It looks cool for sure, but the experience isn’t good. Room also wasn’t clean (see final photo)
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Xinchao Capsule Hotel and reviewing us. We are very sorry that our service did not meet your expectations. We will strengthen staff training and strive to provide better services to every guest. We sincerely welcome you to visit us again!
ej105
Guestroom - Double Occupancy (No window, shared bathroom)
Stayed in Feb 2024
Solo travelers
54 review
4.0/5
Very Good
Posted on Mar 5, 2024
The capsule was comfortable for me but I got the queen size bed in a room to myself. I am not sure what the shared rooms are like. I think I will book again the next time I’m in Shenzhen.
Response from Property: Dear guests: Hello! Thank you for your full five-point evaluation of us. We will continue to work hard with your encouragement and support. I believe we will do better! Thanks for your continued support! Good luck!
Marc
Guestroom - Single Occupancy (Males only, room rate calculated per person, no window, shared bathroom)
Stayed in May 2024
Solo travelers
27 review
3.0/5
Posted on Jun 14, 2024
The capsule was okay and clean. For one night it is okay to stay there. I was shocked about the washrooms. I have never seen such disgusting and mouldy showers and toilets. I think they clean it everyday but in my opinion they should do a deep cleaning. Anyways, for the price you cannot expect more.
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Xinchao Capsule Hotel and reviewing us. We are very sorry that our service did not meet your expectations. We will strengthen staff training and strive to provide better services to every guest. We sincerely welcome you to visit us again!
Jetpiphat Nuntalit
Guestroom - Double Occupancy (No window, shared bathroom)
Stayed in May 2024
Solo travelers
6 review
4.2/5
Very Good
Posted on Jun 4, 2024
I like the location, but at night people make a lot of noise. The public bathroom is not clean. All in all still acceptable.
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Cindy Briggs
Guestroom - Double Occupancy (No window, shared bathroom)
Stayed in Mar 2024
Solo travelers
7 review
4.7/5
Amazing
Posted on Apr 13, 2024
Got the double sized bed capsule and it has been fun! Night time in the area is such an amazing experience for me as a first time traveler. So many things to do near by. Just beware if you are from USA this place does have squat toilets. My body isn’t made for squatting that low so bathroom usage was an experience all in its own. Every time I stopped back in to my room to drop things I bought off in my room there was always someone inside cleaning the bathroom’s. Very clean place.
Response from Property: Dear guests: Hello! Thank you for your full five-point evaluation of us. We will continue to work hard with your encouragement and support. I believe we will do better! Thanks for your continued support! Good luck!
Hounaida
Guestroom - Single Occupancy (Males only, room rate calculated per person, no window, shared bathroom)
Stayed in Apr 2024
Solo travelers
14 review
3.5/5
Posted on May 20, 2024
The quality and the price match, overall good experience for someone on a budget
Response from Property: 尊敬的賓客: 您好!感謝您對我們的全五分評價,我們會帶着您的鼓勵和支持繼續努力, 相信我們一定會做的更好! 感謝一直的支持! 祝順安!
Tola
Guestroom - Single Occupancy (Males only, room rate calculated per person, no window, shared bathroom)
Stayed in Feb 2024
Other
16 review
5.0/5
Outstanding
Posted on Mar 12, 2024
I like this hotel very good service and room very clean and cheap price .
Response from Property: It’s really exciting to see the simple yet profound praise from the guests! Every city always has reasons for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope that Little Nest will be the warmest and most unique one in your memories. ! Come back to Xiaochao often. I wish you all the best!
Traveller C.
Guestroom - Single Occupancy (Males only, room rate calculated per person, no window, shared bathroom)
Stayed in May 2023
Solo travelers
261 review
2.5/5
Posted on Jul 3, 2023
The only thing that is up to standard is the capsules, it has a private TV.
The rest are not as good. There was no air conditioning during my stay. It was stale and hot. Although the staff informed customers beforehand, no discount could be given. And the male staff's manner wasn't that friendly, especially to foreigners who try hard to communicate in the local language.
The public bathroom and toilet are humid and smell.
Response from Property: Dear guests, first of all, we are deeply sorry for your unpleasant stay. The hotel has been completely rectified, and a new management team has been replaced. The air conditioner has been repaired and can be used normally. We look forward to your next visit and wish you a pleasant journey again!
Anonymous User
Guestroom - Single Occupancy (Males only, room rate calculated per person, no window, shared bathroom)
Stayed in Mar 2023
Solo travelers
14 review
4.0/5
Very Good
Posted on Apr 24, 2023
The location is great. A lot of food and arcade hall's around. The capsule was cool. Be aware that there are just toilets in the floor you have to squat over. But it seems normal in Shenzhen.
Response from Property: It’s really exciting to see the simple yet profound praise from the guests! Every city always has reasons for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope that Little Nest will be the warmest and most unique one in your memories. ! Come back to Xiaochao often. I wish you all the best!
cachurn
Guestroom - Single Occupancy (Males only, room rate calculated per person, no window, shared bathroom)
Stayed in Sep 2024
Solo travelers
3 review
2.2/5
Posted on Nov 8, 2024
Toilet needs upgrading.
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!