Mildom City Hotel Reviews

We really liked the customer service. The young man at reception (Alken) was fantastic; he was friendly, chatty and helpful. The cleaning staff were also very nice and did a great job. The hotel is in a good location, within walking distance to handy bus routes, and not too far from metro stations. There's a cool food court called Platform A a short distance away. It was good value for money. We liked that they provide free drinking water (both in the rooms and at reception). We liked it enough to stay another 3 nights.

Perfect hotel.

Very dirty. His breakfast is very bad. Even the service is bad. I asked to change the bed covers more than once, and my request was not processed. I do not recommend it to anyone.

It's hidden in a small neighborhood and doesn't have a big front, but it's well-organized. The guy at the front desk was very polite and reminded me of everything I needed to know before check-in. Check-in and check-out were quick. The room was large enough and well-equipped. The tatami-style bed was very soft (I personally prefer a firmer one, but that doesn't affect the rating). Overall, it was quiet and convenient, exceeding my expectations.

The house is almost like a basement, and a deposit of 20,000 tenge is required. There is no heating, the air conditioner is broken, the front desk has a bad attitude, it is very rubbish

Reminder to friends in China: I thought it was okay to stay in a simple hotel when traveling abroad, but I encountered a very annoying thing (English was not communicated in the local area): I booked two nights online, and extended my stay directly at the front desk on the third day (Room 107). Because I had to pay a deposit of 20,000 tenge, and I didn’t have cash at the time, I was asked to pay 300 yuan as a deposit. The next day, December 31, when I checked out at 7 am to catch the international bus, I asked for a refund of the deposit. As a result, after the front desk checked the room, they asked that the drinks in the small refrigerator in the room had been consumed, and I had to pay for all the drinks. But in fact, I didn’t touch or take any drinks in the refrigerator..., that is, the refrigerator was empty when I checked in, but I had to pay for it when I checked out..., because of the language barrier, it took a long time, and the front desk kept giving feedback to the boss..., Then I called a local friend, and the local friend communicated with the front desk. The friend also said that he wanted to complain about their hotel..., Finally, the front desk refunded the 300 yuan deposit. To be honest: I don't know whether the hotel originally wanted to cheat foreigners like us of our deposit - there were no drinks in the room refrigerator (because when checking out, customers are usually in a hurry to catch the bus and have no time to complain or cannot complain due to language barriers), or the waiter really forgot to put the drinks in the refrigerator. I think it is most likely the former, because when guests check out, it is a fixed procedure for the waiter to clean the room and check the drinks, it is impossible for him to forget to put them in... Maybe it was because I had a local friend who came forward to communicate with me and I was afraid that my friend would complain, so I finally returned the deposit.

The room I booked is relatively small, and the bed is close to the walls on both sides, which I don't like. The front desk is nice, but be aware that some rooms may be noisy. Mine is one that seems to be 115, but I don't mind. For those who mind, please note that there are two noisier rooms right in front of and behind the front desk. The facilities are OK.

Wifi was broken for 3 days and could not be fixed. One moment they said the server was burnt, the next day it was fixed, the next moment they said they had no time to fix it. The front desk clerk did not speak English.

Arrived at 8 o'clock on the first night. The big bed room I originally booked turned out to be a small room with no windows. It was close to the cashier counter and I could hear everything outside clearly. There was no breakfast. On the second night, I asked to change the room to the one shown in the picture. The actual situation was very average. If possible, find it yourself or ask a taxi to take you there. It's not expensive to take a taxi.

Very good accommodation. Relatively affordable. I will come again next time.

When I booked it, it was a luxurious large room, but when I checked in, it was a room that could only fit one bed.

It's a budget hotel, next to the stadium, the room is in a yard, and it's quite quiet.

The front desk service is good. The waiters all speak English. The room is relatively small, with simple facilities and good sanitary conditions.

This room is a small hotel converted from an old house, much better than the Astana International Hotel. The breakfast is delivered to the room, which is very good. We stayed on the first floor and could open the windows, which was good. It is very close to the pedestrian street, the cathedral, and the Heroes Monument.