Comfort City Reviews

It subverted my understanding of the word luxury. The actual room facilities are completely different from the pictures. The actual room I stayed in was similar to a rough house. The master bedroom had no door and there was only one wall-mounted air conditioner in the whole house. The experience was extremely poor.

Book three rooms from May 15th to 19th and complete the payment. You need to add the boss's WeChat account before check-in. After paying the deposit, the boss will send you the password and check in by yourself. First of all, I couldn't get into the community that night, so I contacted the boss. When I went in, I found that the room was extremely dirty. I immediately contacted the company for communication problems. Because there was a 3-hour time difference with China, the communication was not resolved until 3 a.m. Beijing time, and there was no room to coordinate. In the end, I barely stayed in one room. There are no economical and practical hotels in the local area, so I can only spend a lot of money to stay at the InterContinental, which costs twice as much. As long as the room is available, we will not spend a penny more to stay in other hotels. The boss is not in Almaty, and his attitude towards coordination and communication is extremely bad. On the contrary, he unjustly accused us of causing the mess we saw when we checked in. He pointed out that many bosses had spread rumors and hoped that the boss could solve the problem honestly. He is working abroad. I just hope that Everything went smoothly and harmoniously, and in the end it could only be handled by the platform. Although Ctrip made mistakes in reviewing unscrupulous merchants for selling on the online platform, the handling of the problem made people feel reassured. I believe that the platform will handle it fairly and equitably. In the end, the platform 100 % has taken on his own responsibilities and will still choose Ctrip in the future. I also post the incident and photos here for everyone to understand, so that you don’t encounter the problems we encountered.

The house is very clean and well-equipped. It was a great trip. The boss is super nice. Highly recommended.

Very good, the receptionist is very helpful and answered all your questions. Everything is explained clearly. Thank you very much

I just stayed here on a business trip a few days ago. The hotel apartment is very nice, with new facilities, refrigerator, microwave, washing machine, and everything you need. The environment is quiet and safe. It is highly recommended.

The price is not worth it at all. A house that costs about 200 yuan in China costs 880 yuan here. There are no slippers, no toothbrushes, no drinking water, and no one delivers it after asking for something for a long time. Chinese people don't cheat Chinese people, but this one specifically cheats Chinese people. I made a reservation, but didn't check in, and I can't refund it. I also need to pay a deposit of 400 yuan for credit stay. I hope my introduction can help Chinese people who come to Kazakhstan avoid scams, so that everyone can choose carefully.

The environment is nice, better than expected, but it's a little troublesome to enter for the first time.

It's a great folk custom. I can't find the place. You can look at the pictures online on WeChat. It's clear at a glance. The boss is very nice, the room is clean and tidy, and it's very convenient to eat downstairs. It's worth recommending, 5 stars!

The reception was very warm and the service was very thoughtful

The room is not bad. It has just been renovated. I hope it will get better and better.

The room is big, very nice and comfortable