Travelodge Madrid Alcala de Henares

Travelodge Madrid Alcala de Henares Reviews

Travelodge Madrid Alcala de Henares

C. de Fausto Elhuyar, 3, Alcala de Henares, Community Of Madrid, 28806, SpainSee Hotel Details
Travelodge Madrid Alcala de Henares
Travelodge Madrid Alcala de HenaresTravelodge Madrid Alcala de HenaresTravelodge Madrid Alcala de Henares
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

8.2/10
Very Good
114 review
Verified reviews
Location7.8
Amenities8.1
Service8.1
Cleanliness8.6
Filter by:
Sort by:
All reviews(114)
Positive reviews(22)
Reviews with photos/video(1)
Negative reviews(2)
Guest User
Twin Room
Stayed in Jul 2025
Traveling with friends
1 review
6.0/10
Posted on Aug 29, 2025
We were assigned our room, only to find it was already occupied. I informed the front desk, and they insisted that couldn't be possible! So I had to tell them to go up and verify it themselves. We received no apology whatsoever.
Original TextTranslated by Google
Response from Property: Estimado cliente,Lamentamos mucho los inconvenientes que tuvo a su llegada. Le pedimos disculpas por la situación con la habitación y por la falta de una disculpa por parte de nuestro personal. Le aseguramos que su comentario ha sido trasladado al equipo directivo del hotel para tomar las medidas necesarias. Agradecemos su comprensión y esperamos que nos dé otra oportunidad de demostrarle la calidad de nuestro servicio.Dpto. Calidad
Guest User
Double Room
Stayed in Aug 2025
Couple
1 review
10/10
Outstanding
Posted on Sep 8, 2025
Excellent room with great views, fantastic service, and wonderful modern amenities.
Original TextTranslated by Google
Response from Property: Estimado cliente,Muchísimas gracias por su valoración tan positiva y por elegirnos para su estancia. Nos alegra enormemente saber que disfrutó de la habitación, las vistas y de la modernidad de nuestras instalaciones, y que el trato de nuestro equipo fue de su agrado. ¡Esperamos volver a verle muy pronto en su próxima visita a la ciudad!Dpto. Calidad
Guest User
Triple Room
Stayed in Sep 2025
Family
1 review
10/10
Outstanding
Posted on Oct 26, 2025
The room was very nice, the breakfast was plentiful and quite good, parking was free, and the hotel staff was very friendly. We will return to this hotel.
Original TextTranslated by Google
Response from Property: Dear guest, At Travelodge, we are pleased to know that our guests enjoyed their stay. Thank you for sharing your opinion with other travelers.We hope to see you again soon at any of our 12 hotels in Spain. Best regards, Customer Care Team
Guest User
Double Room
Stayed in Sep 2025
Couple
5 review
8.0/10
Very Good
Posted on Oct 28, 2025
Nice room and bathroom. You need a car to get to the city center.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you very much for your excellent rating. Remember that we have 12 hotels in Spain, and we would be delighted to welcome you to any of them. Best regards, Customer Care Team
Guest User
Adapted Double Room
Stayed in May 2025
Solo traveler
1 review
6.0/10
Posted on Jun 9, 2025
The first day I asked for help with the TV remote because I couldn't turn up the volume, and a man at reception told me he couldn't help me because I had a volume limit, so I couldn't turn up the TV. The next day I went down to reception with the remote, and a very friendly lady explained how to use it because the remote was blocked. Anyway, the first person ignored me. The second night, the air conditioning wasn't cooling. The first night, it was. I don't plan on going back.
Original TextTranslated by Google
Response from Property: Dear guest, We sincerely regret that your experience was not entirely satisfactory and that you did not receive adequate service from the outset. We appreciate you letting us know and we have taken note of your comment. We would be delighted to welcome you to any of our 12 hotels in Spain. Best regards, Quality Department
Guest User
Double Room
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 8, 2025
We loved it. It's close to a ton of restaurants and the train station. The staff is very friendly. There's both street and indoor parking. I would recommend it to anyone visiting Alcalá de Henares.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for your comment. We're glad to know you enjoyed the location, the attention of our team, and the easy parking. We look forward to welcoming you on your next visit to the city. Best regards, Quality Department
Anonymous User
Double Room
Stayed in Aug 2024
Couple
1 review
4.2/10
Posted on Sep 25, 2024
Guan and hygiene do not want to give a penny, living very uncomfortably, because I have never changed the sheets and mattress covers in a week, as for why I know she has not changed, because my boyfriend has a bad nose and often has a nosebleed, there are blood scabs on the bed from the first day to a week, every time we go out and come back, there are still on the bed. I thought there was a charge for changing the sheets, and I never asked about it, and my Spanish is not good, until today I am allergic I didn't know until I asked that there was no charge for changing the sheets and mattress covers.
Original TextTranslated by Google
Response from Property: Dear customer,Thank you for sharing your opinion with other travelers.Remember that it is important to report these situations at reception, as our colleagues are happy to help you with everything in their power, and thus be able to help you have a happy stay without inconveniences.We will take your comments into account to continue improving, and we hope to see you on your next stay.Best regards,Quality Department
Bannijiayou
Twin Room
Stayed in Oct 2024
Solo traveler
50 review
6.0/10
Posted on Dec 1, 2024
Only the last room was left. The note in English said "do not want the last room", as if I didn't see it and it said it was full. It was noisy and cold without air conditioning. I woke up from the cold. This was my first choice in Madrid. Fortunately, I found it successfully.
Original TextTranslated by Google
Response from Property: 尊敬的顧客,感謝您與其他旅客分享您的意見。請記住,請務必在接待處告知這些情況,因為我們的同事很樂意為您提供力所能及的幫助,從而能夠幫助您享受愉快的住宿體驗,避免任何不便。我們會認真考慮您的意見,不斷改進,期待您下次入住。一切順利,品質部
Cwnzbzz
Adapted Double Room
Stayed in Jun 2024
Business traveler
26 review
9.0/10
Great
Posted on Jul 13, 2024
The room is relatively simple, similar to the level of domestic Home Inn, and the breakfast is OK
Original TextTranslated by Google
Response from Property: 親愛的顧客 我們 Travelodge 旅舍很高興聽到我們的客人在入住期間非常愉快。感謝您願意與其他旅客分享您的意見。我們希望很快能在西班牙的 11 家酒店中的任何一家再見到您。致以最誠摯的問候、質量部
118178****
Double Room
Stayed in Apr 2025
Traveling with friends
11 review
8.0/10
Very Good
Posted on May 9, 2025
Affordable hotel.
Original TextTranslated by Google
Response from Property: 尊敬的顧客,我們很高興您在這裏過得愉快。我們始終聽取客人的反饋以不斷改進。我們期待您的再次光臨併為您提供更美好的體驗。一切順利,品質部
Guest User
Double Room
Stayed in Nov 2024
Business traveler
1 review
9.0/10
Great
Posted on Dec 11, 2024
Very nice and comfortable room
Original TextTranslated by Google
Response from Property: Dear customer, Thank you very much for your kind words. It is a pleasure to know that the hotel exceeded your expectations and that your stay at Travelodge was great. We hope to see you again soon in any of our 11 hotels in Spain. Kind regards, Quality Department
Guest User
Small Family Room
Stayed in Nov 2023
Family
1 review
8.0/10
Very Good
Posted on Jan 5, 2024
Free parking although with few spaces, but there is usually space to park in the area. If you don't have breakfast included you can have breakfast in the cafeteria until 12. In the La Garena area there are several bars and restaurants. The staff was very nice and the hotel was quite good.
Original TextTranslated by Google
Response from Property: Estimado cliente,Muchas gracias por su reseña.Debido a que su estancia se realizó en Campanile, no podemos valorar su comentario.Sin embargo, nos encantaría invitarle a conocer el concepto Travelodge en cualquiera de nuestros 11 hoteles de España.Un saludo,Dpto. Calidad
M302200****
Twin Room
Stayed in Aug 2024
Business traveler
14 review
8.0/10
Very Good
Posted on Oct 1, 2024
Not bad, nothing memorable.
Original TextTranslated by Google
Response from Property: 親愛的客户感謝您分享您的意見。我們知道,瞭解用户的體驗對我們大家都很重要,因此我們很高興您在這裏度過了愉快的時光。致以最誠摯的問候、質量部
Guest User
Twin Room
Stayed in Dec 2023
Other
8 review
10/10
Outstanding
Posted on Jan 14, 2024
Charming, all the staff are wonderful. Clean and pleasant.
Original TextTranslated by Google
Response from Property: Estimado Cliente, Muchísimas gracias por sus palabras. En Travelodge buscamos ofrecer la mejor estancia a nuestros clientes y gran trabajo lo realiza nuestro equipo de compañeros, quienes con su trato y buen hacer consiguen este tipo de comentarios. Nos alegra mucho saber que han tenido una magnífica estancia.Esperamos poder volver a verle pronto en su próxima visita a la ciudad.Dpto. Calidad
Cristian Garmia Delfado
Twin Room
Stayed in Mar 2023
Couple
11 review
6.0/10
Posted on Apr 21, 2023
Not bad
Original TextTranslated by Google
Response from Property: Estimado cliente,Muchas gracias por su reseña.Debido a que su estancia se realizó en Campanile, no podemos valorar su comentario.Sin embargo, nos encantaría invitarle a conocer el concepto Travelodge en cualquiera de nuestros 11 hoteles de España.Un saludo,Dpto. Calidad