Hostels in Porto District, Portugal

Location was good. HOWEVER, An incident happened during my stay and I felt the incident management and service recovery process was bad. Some pipe in my room burst at around 10pm and a few of my clothes and brand new duffel bag was soiled. I went to the reception to explain the situation immediately. The staff couldn’t move me to a new room as they were fully booked. Was told that I had to wait till the next day when the manager report for work to talk about the matter. They offered free breakfast which I rejected as I was not interested. Did not offer any laundry services regarding my affected clothing and bag and I was expected to wash it on my own? The next day around 430pm, I went to the reception counter to speak to the manager and was told to wait for awhile (not sure for what?). Waited for ~10 minutes and asked what was I waiting for, and was told to wait further and she will speak to us. Shortly after, she explained the situation and offered a free breakfast again which I rejected. I informed her that the stains on my brand new and unused bag were still visible. She then mentioned that I could bring my bag for dry cleaning and they will compensate me if I showed them the receipt. Felt that they should be the one to bring my bag to the dry cleaning services and bring it back to me instead of getting me to go on my own as I’m supposed to be a guest exploring the city while I’m here for vacation? And it was due to the pipe issues which they should have been responsible for? Anyway, I explained that I was going to leave the city the next night and queried if the dry cleaning services would be completed by then to which I understand this is something none of us can guarantee. Hence this option wasn’t that feasible. With that, she offered to refund me for one night stay which I agreed. Thereafter I asked her to locate the nearest dry cleaning services for me and she provided me the address of a self service laundry services near the hotel. I went to wash and dry the bag and went back with the receipts to ask for the compensation but was informed that it is an “either or”option. She said that since I have already accepted the one night refund, I have to pay for the cleaning services myself. I was too tired to argue and my mood was already ruined by the entire incident. Felt so dissatisfied with the entire service recovery process.

Good: Hostel location is great, very near to the Bolhao metro station, Bolhao market and St Catarina shopping street. Bed is enclosed with curtain, good privacy, feels more like a capsule hotel. There's a balcony viewing the garden with drying rack to hang wet towels. There's a garden, living room and proper kitchen which is great if you are staying with friends and/or want to hang out with other travelers especially in the summer. Can be improved: Shower cubicles are very small and no separation for dry area. Barely any space to hang your clothes & towels and everything will be wet by the end of shower if you are not careful. Toilet cubicles are also very small with many missing proper buttons to flush. Generally the cubicle locks don't feel secure and you can see gaps between the door, so may be uncomfortable especially for women since it's a mixed bathroom. Storage is located inside the bed cubicle. Rather small and you need to bring your own lock. Power plug is located at the foot side of the bed, so difficult to lay down and charge unless you have a long cable.

Simply one of the best places near Porto (Porto itself is across the bridge)! Clean, big beds, comfortable mattresses. You don't feel like there is anyone else in the room with you, as the beds are spaced apart. There is a common room, kitchen, fridge, you can cook your own food. Friendly hostesses called me a taxi at night and packed me breakfast to go. Will definitely be back!

First off as the street is in a terrible condition, but the hotel itself turned out to be good. Very new hotel, the room is small but very comfortable and thoughtful. Good shower and toilet. All furniture and clothing and towels are new. I think I was alone in the whole hotel. The settlement is remote, convenient, code-based entrance.when the street makes the asphalt cover and brings this area with old houses in order will be even better. Near the metro, bus, waiting station and bus station, there is a mini-shop next to. I'm very pleased to have chosen this hotel. I would like another glass in the room and a teapot in the kitchen. Then the kitchen was downstairs, but all the closets were closed and I would like to have a tea or coffee.

the hostel is simple, but everything is very clean and the bed is comfortable.

The hair dryer is not equipped in the room. The downstairs bar is utterly noisy until 2 am, and you can feel the shake of the floor. They provide u with a small taste if Porto wine. The kitchen has nothing but a microwave to cook, so it is barely a kitchen There’s no water kettle here. The old man who is working as a janitor there and is also living in their 4 bunk bed is constantly very rude to Asian customers. So be aware. Could be racist, his own trauma, stereotypes, or simply anti-Asia. U can see he was smiling to other guests one minute ago and then scolding u in harsh language to u in the next minute. Location is good enough. The reception is only a place with frugal table with keys on it.

Location is really good! I got off the subway station and got to climb some hills, but it was only 5 minutes away. The staff at the hostel was nice and helpful. Although the facilities were mixed for 10 people, the room was really spacious and the bed was very good. 10 people but never crowded. There is a dryer too! I have a locker and give me a locker key. Breakfast is just okay Bread cheese ham juice water coffee It's nice to have a rest outside in the morning. Ah, the Wi-Fi didn't go well in the room. Anyway, it is recommended !!! I'll be here again. And I thought I had a paid winery tour at the hostel, but it felt less organized ..! This is light ...

The location is really crazy👍👍👍👍 It's an easy location to go anywhere❤️❤️❤️❤️ Toilet + shower room is the cleanest and most spacious of all the hostels I have been to👍👍 The people at the reception are all really friendly, and the location is so amazing that if I visit Porto again, I'll go here instead of going to a Korean bed and breakfast.👍👍

It was so beautiful and insanely good! We stayed in a dormitory with a mix of 6 people. The room has a locker with a key, two separate toilets and two showers. The hair dryer is also very good. You can also use the shared kitchen and refrigerator. The staff was very kind and helpful.