This is just an average chain hotel, located at the center of Canterbury. Clean, easy, express business chian hotel. Arrival experience is not very good as the reception isn't that friendly, maybe thats typical white people culture at chai hotel. ( Ps; not trying to be racist ) Serve standard buffet breakfast. Room is clean , size is standard. What's more you ask for, if that's only $260 for 2 nights for 1 room include breakfast .
Spectacular stay as always, I upgraded to a balcony a room and we weren’t disappointed. Amazing views of the harbour, beach and the white cliffs of Dover on the large balcony. At night it was lovely clear skies and we could see France from our balcony. Room was a great size with homely furniture and furniture for the balcony too. All clean and up to a high standard. Beach and harbour is just a 2 minute walk across the road. Bar and restaurant yet again superb! I went with a dog and had no problems getting meals. Staff as always super polite and helpful they are a credit to the hotel! Highly recommend The Grand Burstin to anyone!
I’ve been staying at this hotel on and off for 6 years. It needs a facelift. It’s tired, it’s got nothing out of the ordinary. Better is available at the same price. The only redeeming feature is the pool!
Had a good stay at this property. Building looked historic but inside the rooms, the renovation and equipment were modern and clean. I stayed at room 15, which was one of the smaller rooms and found it to be a bit of a squeeze.
Having stayed at so many properties that required £10 to £15 parking fee a night, I really appreciated that there is free street parking right in front of the property until 8am, or off-site parking (which isn’t too far away) till 11:30am.
The Best Holiday inn I have stayed at. Staff are always friendly and polite. Despite a small current refurb everything is running smoothly. The indoor swimming pool and sauna are a brilliant bonus. Breakfast is of okay choice but needs to be improved 🤦♀️🙏♥️
Although the hotel room is a bit small, the facilities are well-equipped, especially the coffee in the room. In addition to the coffee machine, there are also portable brewing cups that can be taken away, which is very convenient for leisure stay. Open the door and come outside, the golf course is in front of you, and the large green area makes you feel refreshed. It is very pleasant to sit outside and read a book in the morning. The breakfast service is also super comfortable, like it.
Disappointed with the pool , dirty, no cups available for water, locks broken on doors . Floor slimmy.
Room ok but dusty at the bottom of the tea station, fan not working in bathroom,
Breakfast was terrible, orange juice was really watery and tasteless , plates too hot and no serviettes provided to hold , cereals were ok , no pastries very poor selection for the price , bread was cheap and soggy and when toasted burnt...yuk ! Too much pepper on the tomatoes , baked beans cheap and nasty , sausages were nice, bacon horrible and cooked in clumps so some were under cooked and some extremely crispy and salty.
For the price of £17 a head , I think the breakfast was 1/5. lady staff member was very nice, polite and helpful 5/5.
Sorry to say but we won't be back 😞
The location is good, close to the beach, the room is ok, not amazing, breakfast with toast butter cereal soaked milk a little fruit, can eat, the standard of ordinary fast hotel, this price can only book this hotel
I stayed at the hotel from Monday to Wed, 2 nights for business. The only downside is if you don't have a car, finding a taxi is a real issue.
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TTinaMooMooSpectacular stay as always, I upgraded to a balcony a room and we weren’t disappointed. Amazing views of the harbour, beach and the white cliffs of Dover on the large balcony. At night it was lovely clear skies and we could see France from our balcony. Room was a great size with homely furniture and furniture for the balcony too. All clean and up to a high standard. Beach and harbour is just a 2 minute walk across the road. Bar and restaurant yet again superb! I went with a dog and had no problems getting meals. Staff as always super polite and helpful they are a credit to the hotel! Highly recommend The Grand Burstin to anyone!
AAnonymous UserThe hotel is decent. Would have been great if the room came with a mini fridge, slippers and bath robes as they do have swimming pool / sauna and jacuzzi. But all in all it’s a decent hotel for the price
PPHYO PHYO WAI YANG YINGThis is just an average chain hotel, located at the center of Canterbury. Clean, easy, express business chian hotel. Arrival experience is not very good as the reception isn't that friendly, maybe thats typical white people culture at chai hotel. ( Ps; not trying to be racist ) Serve standard buffet breakfast. Room is clean , size is standard. What's more you ask for, if that's only $260 for 2 nights for 1 room include breakfast .
GGuest UserI’ve been staying at this hotel on and off for 6 years. It needs a facelift. It’s tired, it’s got nothing out of the ordinary. Better is available at the same price. The only redeeming feature is the pool!
GGuest UserWe were staying here for 2 nights because of its proximity to Brands Hatch circuit. The room was very clean but very cold on arrival. However, luckily, we discovered a heater in the wardrobe. The dining experience was not good….the menu is very sparse and the service was very poor. They only had one very sweet rose’ wine available and we had to go to the bar to buy it as we couldn’t locate anyone to serve us. On Friday evening, they seemed to only have one waitress on duty and the hotel was full. When the bill arrived, after perusing it, we discovered that they had added a service charge to it which we did not pay. Whilst checking the bill later, we discovered that they had added an extra glass of wine to it, which we didn’t have. This is not a cheap hotel but the restaurant/service does not match their aspirations. We only stay here because of its location and would willingly stay elsewhere if there was a hotel available.
HHehehouhouAlthough the hotel room is a bit small, the facilities are well-equipped, especially the coffee in the room. In addition to the coffee machine, there are also portable brewing cups that can be taken away, which is very convenient for leisure stay. Open the door and come outside, the golf course is in front of you, and the large green area makes you feel refreshed. It is very pleasant to sit outside and read a book in the morning. The breakfast service is also super comfortable, like it.
JJack/Good location for Leeds Castle. Staff were friendly and efficient. Breakfast had plenty of options. Unfortunately this hotel is quite dated, with no A/C in the room which was hot and stuffy. The desk in the room was also too small to get work done comfortably. Not great value considering the price.
GGuest UserLovely hotel, stayed for a long weekend and used the spa facilities - they gave us a free upgrade which was a nice touch! Beautiful grounds, restaurant was lovely and only a short scenic walk to the town
Only critique was the pool was quite small without much seating available and the sauna was male or female only - but the rest of the stay and amenities more than made up for it!
Also recommend the afternoon tea :)
Mmum and daughterDisappointed with the pool , dirty, no cups available for water, locks broken on doors . Floor slimmy.
Room ok but dusty at the bottom of the tea station, fan not working in bathroom,
Breakfast was terrible, orange juice was really watery and tasteless , plates too hot and no serviettes provided to hold , cereals were ok , no pastries very poor selection for the price , bread was cheap and soggy and when toasted burnt...yuk ! Too much pepper on the tomatoes , baked beans cheap and nasty , sausages were nice, bacon horrible and cooked in clumps so some were under cooked and some extremely crispy and salty.
For the price of £17 a head , I think the breakfast was 1/5. lady staff member was very nice, polite and helpful 5/5.
Sorry to say but we won't be back 😞
GGuest UserLodges in nice wooded setting. Peaceful and despite the trees still had the sun shining thru. Was there at a warm spell no fans or any other cooling devices so lucky we had our own. Also there didn’t seem to be a phone to call reception but otherwise well equipped lodge and plan to stay a bit longer next time to fully enjoy the location and lodge.
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