We loved every bit of the stay. It is beside the London City Airport , so if you love watching planes; this is the perfect place. The service was great and was perfect for a relaxing getaway
Wouldn't say this is a proper 4* Hotel. The room was quite good, spacious with a good shower. Not many facilities at the hotel. Breakfast was ok but not great, very basic for a 4*, terribly cheap juice and tea/coffee in flasks; the tea was appalling. Wouldn't have taken much to provide boiling water and some decent tea bags to choose from. On the bright side staff was friendly. The location of the hotel was nothing special but main thing for us was walking distance to the tube (about 15 mins) so we were fine with it.
Hotel near Kensington,London11.5% of visitors choose this area
GGuest User2025.08.14
Unfortunately not a gd nights sleep, stayed in 3 different rooms in the first 24 hrs of our stay due to very uncomfortable squeaky beds and gave up after the 3rd room as we couldn’t face being moved again.. rooms very dated and in need of major modernisation. Location was not great for us as it’s a 15 minute walk to the nearest tube station (Kensington high street) as Kensington Olympia tube station is only 5 minutes away but tubes only arrive there weekends and are few and far between but that’s our fault for not researching that correctly.
Staff very friendly and helpful and breakfast was 1st class ..
If only the hotels room deco was at the same standard as the staff/breakfast this would have been a top 5/5 hotel except the location didn’t suit us.
Had a great stay! The room was clean, the beds were very comfortable, and the breakfast was delicious with a good variety. The staff were friendly and always ready to help. Plus, it's conveniently located just a short walk from two London Underground stations, making it easy to get around the city.
OKay place for a simple stay.
However, the hotel charged my credit cards for 100bucks after one month without any notice. I had to cancel my card with the bank first and check with TRIP to contact the Hotel .
After another week, they replied it was system error and will refund the payment. What if I didn't check my bill at first?
Great hotel, quite easy to get downtown London in 30 mins. We had dinner one night (food good!) and it said 25% discount on the menu if you eat before 7pm but we were told when we paid, you had to book the night before. But other than that, highly recommend. We got the family room and lots of space.
Nice hotel tucked away a stone's throw from Deptford Bridge DLR station. Nothing really in the area other than a Co-op shop and takeout coffee shop so you'll likely be using the DLR to go to Cutty Sark for drinks and food etc.
Didn't mention I had to pay a £50 deposit for any add-ons. Still waiting for this to be returned after checkout.
Friendly staff and free warm cookie on check-in.
Room was decent but as a solo room rather cramped and a strange design with the bed in the middle of the room with a cupboard behind with a bathroom behind. Light switch and plugs on the side of this cupboard. Also a bit of noise from above.
Very good free WiFi and nice TV in room. Tea and coffee provided on an awkward kettle tray thing you need to somehow carry from behind the bed to the desk. Safe provided also. Desk also not ideal as you can't put your feet underneath properly as there's a shelf below. Aircon/heating decent but heater causes condensation on mirrors in wall. Rooms tidied and bed made every day which is nice.
Didn't try the bar as no price list in the room and looked very posh/expensive.
Overall a decent stay. I think someone needs to test run a stay in the room I stayed in though (room 1) just to see how unintuitive/awkward the room is. Would maybe stay again if cheap but would look for better location next time.
Great location for flight the next day and clean. But the only elevator to T4 walking path was broken and they couldn’t be bothered to put a sign at the bottom. (Even after mentioning it to the workers)
3 pm check-in, it is quite late in the day, but you can check your bags.
Nothing really in the area so I would never base my travels from here.
Food was expensive and mediocre.
The Canary Wharf Tribe never lets me down! Unbelievable stay all lead by Esther on reception who was just brilliant and accomodated me beyond what I had already imagined and if you haven't stayed before, everything about it is comfortable and luxurious. The bedding looked like it had been ironed on the bed to get the smoothest finish, the toiletries make you smell so lush and that's just the hand and body wash, top up with body lotion and you go to sleep smelling like heaven! Tea, coffee area catered for all including those like me who need decaf. There is even an instruction sheet to show you how to really relax and take in your morning coffee moment. The bed is like a fluffy cloud and pillows to get lost in. Thank you Esther, Tribe. I did not want to leave today. I will see you soon!
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208 reviews
9.2/10
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MMelissaWe're a family of 4 with 2 young children and booked the studio. But when we arrived, we were told that the room had no electricity and so split us into 2 rooms instead.
While the rooms were generally clean, most of the bath towels had brown patches or old blood stains on them which was quite gross. 1 room that we were assigned to also had a weird fishy smell at the stove area.
The hotel is about 7 min walk from Aldgate East tube station and is located on quiet street. This is not a very pleasant area, and there were always shady characters around the tube station, which made us feel uncomfortable, so we tried not to stay out too late.
Staff were friendly and accommodating but they appeared short staffed during check in / check out timings. Only 2 staff on duty, so there is a bit of a wait if you need their help at these times.
GGuest UserThe hotel is within a short walking distance to: good eateries, shops and the train station to Central London. There are ample parking spaces at ~10pounds/ day for hotel guests. This older hotel has comfortable, spacious rooms but a quirky shower head (aim at the wall as you shower to avoid flooding the bathroom).
EEntienneI recently stayed at art’otel London Hoxton and had a thoroughly enjoyable experience. The hotel strikes a perfect balance between comfort and contemporary design, with a vibrant artistic flair that sets it apart from more conventional accommodations. The interiors are thoughtfully curated, with art seamlessly integrated into every corner—from the lobby to the rooms—giving the space a distinctive and creative atmosphere.
The room was clean, stylish, and well-equipped with modern amenities. The bed was exceptionally comfortable, and the floor-to-ceiling windows offered stunning views of the city. I especially appreciated the attention to detail in both the decor and the service; the staff were consistently friendly, attentive, and eager to help.
Located in the heart of Hoxton, the hotel is ideally positioned for exploring East London’s eclectic mix of galleries, cafes, and independent shops, while still being within easy reach of central attractions.
Overall, art’otel Hoxton is a great choice for travellers looking for something a little more inspired than the standard hotel stay. I would definitely return and highly recommend it to anyone seeking a creative yet comfortable base in London.
OOllieSmithOne night stay at heathrow after a flight.
Emailed hotel the night before to ask for a nice view as it was my brothers birthday treat and he loved watching the planes. Had already booked a runway view room but some are on lower floors so more restricted. On arrival at the hotel they had upgraded us to a suite which was a really lovely gesture however we had booked a twin and the suite was a double. We asked for the sofa bed to be made up. After 4 visits to reception and a 5 hour wait, housekeeping finally made up the sofa bed. By this point we were extremely tired as we'd had a really long day so it did damper our experience a little. The birthday cake and note in the suite were a lovely touch.
With the upgrade, we were given access to the executive lounge which has a great view over the runway to watch the planes. Drinks available all day with alcohol in the evening and canapés. Unlike every other executive lounge ive been to, the canapés were served plated to your table which seemed a little strange and also made the service very slow as the lounge was full. Also meant there was a higher level of wastage as people didnt want some of the selection. Based on this visit, I wouldn't book a room for the lounge access. There are much better hotels at the airport with better lounges if that's what your looking for.
Beds were extremely comfortable. Lovely bathroom. Again, great view of the runway. Aircon wouldn't go below 20 which was a little annoying with how warm London is at the moment.
Great selection at breakfast. Friendly staff. Delicious food.
I would stay here again but wouldn't worry about access to the executive lounge as that was disappointing.
GGuest UserLocation is excellent with just a few minutes walk from Gloucester Road station. Yet the hotel is bit old and toilet got some strange smell when we first entered and the toilet door can’t be closed. As I was staying with family, I could bear with it. Nobody answering the calls when I was trying to call operator or housekeeping; always asking to leave message which I don’t like! Yet when I see the housekeeping staff on the corridor, they are very helpful!
GGuest UserBe careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel.
When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied.
Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS.
In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates.
This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed.
It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.
GGuest UserHotel room was a nice size for me and my family the pool was nice for the kids to swim in.
We had the breakfast for two days which catered for all our needs and was presented really nicely.
We ended up staying an extra night as was happy
with the facilities
For having children the location was a bit out of the way but I would say that was the only down side.
NnicoleGreat location for east london and visiting family. Reception team very happy to help and provided extra bedding for comfort. Great vibe and atmosphere. Only think , a bit basic amenities in room, a coffee machine would be great and complimentary water in room would be a treat
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