Hotel near Paddington,London5.6% of visitors choose this area
SSZE HIU2025.08.25
I have booked a room capable for 4 people, but the hotel could not provide it due to the maintenace is on progress.
They provides us 2 seperate room to us, but with free 4 breakfast while we stayed .
Overall stay, the room is comfortable and the place is convenience to go to the Paddington statation. Many restaurants nearby with nice atmosphere.
Hotel near Stratford,London1.6% of visitors choose this area
LLauraMaried2025.08.29
Was an amazing stay children loved it .
Easy to everything , Will note you have to use a lift for your car so be prepared as it’s tight .
Also left an email regarding some hair straighteners left so would like them back
Hotel near Kensington,London10.6% of visitors choose this area
Oouyangjianf12025.08.16
This was my second visit to this hotel. It's an older property, and the facilities definitely show their age. It's a very large hotel. Situated in an affluent London neighborhood, the location is unbeatable – it's very close to Kensington High Street tube station, making it incredibly convenient for exploring the city. I believe it serves as a layover hotel for Singapore Airlines' crew. Parking is quite expensive at £45 per day. This time, the room was significantly larger than my previous stay, which was a pleasant surprise!
Good location easy access by bus 111 from Heathrow and a short walk to Hounslow Central tube .
Bed very small for 2 people ,more like a small double and it sinking in the middle .
Breakfast ok tea was rotten
Would stay again if got it at a good price again
Hotel near Waterloo,London4.4% of visitors choose this area
Cchrnyingl****2025.08.15
First off, the location is absolutely fantastic and incredibly easy to find. Most people arrive via Waterloo Underground station. After exiting, look for Exit 2 (right next to M&S). Take the escalator down, turn right, walk straight across the road for about 200 meters, and the hotel will be on your left. Big Ben and the London Eye are just a very short walk away – you can even see the London Eye from the windows!
💝Transportation: Waterloo Tube station is right there, offering effortless access to anywhere you want to go. The real highlight, though, is the extensive and affordable bus network. You can practically reach any attraction from the bus stops directly outside the hotel. Bus 188 goes east to Greenwich Observatory (passing Tower Bridge) and west to the British Museum area (Chinatown is also very close). Bus 139 takes you to Oxford Street, Bus 148 to Hyde Park and Buckingham Palace, and Bus 360 to the Natural History Museum. Just remember to check the bus stand letter when boarding, as stops with the same name are often designated by different letters.
💝Food: Food options abound! You're spoiled for choice with Thai, kebab, Indian, Chinese, Mexican, Pret, Tesco, and more. The fish and chips next to 'Wine Food' directly opposite the hotel are super cheap, and the Lebanese kebab place nearby is also very affordable. Places on Old Vic Street tend to be a bit pricier. It really depends on your personal preference and budget!
💝Breakfast: Haha, the classic, unchanging English breakfast! Don't dismiss it; it's seriously substantial and filling. Honestly, I stayed for 10 days and couldn't get enough of it!
💝Room: A standard twin-bedded room. It's a bit dated but perfectly clean. (Given London's prices, I found this location and the room perfectly reasonable). It would be even better if the front desk staff could smile a bit more!
The Peninsula Hotel has always felt like a second home to us, no matter where in the world we are. It was wonderful to return again this time. On our previous stay, the front desk manager provided exceptional service that left a lasting impression on us.
During this visit, we also utilized the concierge's mailing service. They were incredibly professional and patient, resolving our issues promptly. In total, four concierge staff assisted us during check-in and check-out. My daughter was so grateful that she gave each of them a £10 tip—they truly deserved it.
The hotel's Chinese restaurant was excellent as well. The staff there were incredibly warm and clearly took pride in their work, creating a delightful atmosphere. I should also mention that the rooms were spotlessly clean.
I'd like to share that we've been avid fans of The Peninsula Hotel's afternoon tea since the hotel opened. We've enjoyed countless afternoon teas and breakfasts here over the years. However, I must note that during peak afternoon tea hours, when the restaurant is bustling with guests, the service can be slow. We often find ourselves waiting quite a while for assistance.
During breakfast, there have been some issues, too. We've experienced order mix-ups, and on one occasion, the food wasn't fresh. During my most recent breakfast, the fruit bowl I ordered contained moldy blueberries and rotten strawberries. A blonde, fair-skinned staff member noticed the problem but didn't offer an apology. Instead, she simply said they wouldn't charge me for the fruit bowl. I just smiled and didn't press the matter further, but I believe that outstanding service should always be a top priority for The Peninsula.
Compared to stays at The Emory and Maybourne Hotel, whose staff showed remarkable warmth and attentiveness, I think there’s room for improvement. Nevertheless, I sincerely hope that The Peninsula continues to thrive and elevate its service to new heights.
首先我想Peninsula Hotel,在全世界都是我们的另外一个家 ,这次再回来觉得很棒,上一次入住的时候酒店的前厅经理负责人为我们提供了非常好的服务,这让我们记忆深刻。我们这次还使用了礼宾部的邮寄服务,他们非常专业非常有耐心,第一时间帮我们解决了问题。在我们入住以及退房时候一共有4位礼宾部酒店同事帮助了我们,我的女儿感到很感激分别给了他们每位10英镑的小费,他们值得收到。酒店中餐厅也没非常好,工作人员非常热情,他们为自己在那里工作感到荣耀,这是非常不错的工作氛围.(酒店中餐厅同事Mr J 很用心查看了我女儿以前入住记录喜好,非常细心,在我们当天用餐没有点甜品的情况下,在我们离开餐厅后,让厨师准备了一份我女儿喜欢的水果送到房间,很用心)值得一提的是客房的卫生也做的非常干净。这里想和你们分享下,我们其实一直都是Peninsula Hotel下午茶的爱好者,从你们酒店开业至今我们在那里享用了很多次下午茶,以及早餐,但是我想她们可能太忙碌了,下午茶时间客人很多,服务人员不足够及时服务,总是要等待很久,早餐时间,有出现过点犯错误,以及视频不新鲜,在最近一次早餐我点了水果碗,蓝莓是发霉的,草莓是腐烂的,一位金发白皮肤漂亮Ms,在发现问题后,她没有表达歉意,只是说我们不收这个水果碗的费用。我只是微笑没有再说其他的,我想对于Peninsula来说好的服务是最值得关心和在意的问题。相比入住The Emory,Maybourne Hotel ,她们全体工作人员的热情和关怀,真的很值得认可。希望Peninsula 越来越好 。
Hotel near Kensington,London10.6% of visitors choose this area
MMAB812025.06.18
Quite a bog standard Hilton. The location was ok, good for me as I like walking and I wanted to be somewhere a bit different to where I had been before. Reasonably close to a tube. Plenty of cafes and eateries nearby.
The place was clean and the bed was comfy. It was just fine, nothing more than that. Reception area was nice, staff friendly but the room was bland and edging on tired. I didn't eat in the hotel. The toiletries and complimentary water was nice and the towels and shower were decent. I've stayed in worse places, I've stayed in better places.
Hotel near South Kensington,London2.8% of visitors choose this area
RRenlord2024.12.25
Everything was mostly good.
Nice things:
- There's free coffee and fruits in the lobby.
Things to call out:
- no free laundry service, you have to pay 5 GBP for laundry.
- stepping out from the bath tub into the toilet is a slip hazard, my partner actually slipped, luckily she wasn't injured.
- Noise insulation is quite poor for the room, when there are loud guests in neighboring rooms, you'll likely hear them. During our stay, we had a group of young men staying in one of the neighbouring rooms, they'd just keep talking loudly till midnight almost every night, tough to sleep in before midnight as a consequence.
We are 100% satisfied with our 5 nights stay with Cheval, the best service apartments hotel in London overlooking tower of bridge and tower of london. WE FEEL LIKE HOME. The best location in London. 2 mins walk to Tower of London 5 mins walk to tower bridge. A pier infornt of the hotel which takes us toany attractions by uber boat. The restaurant downstair is fabulous and we celebrated our son's 17th birthday. They serve best pasta. We booked 2 bedrooms apartments and were assigned 7 G very spacious room with fabulous river view.The rooms are equipped with highest facilities great amenities [ top quality shower gel lotion slipper, bath ropes 3pin plug and super super comfortable bed and pillow. ] Their kitchen is very modern equipped with dish washer, fridge and all utensils. They have very big laundry room. We booked Cheval Grand Edinburgh as well for 2 nights stay. Worth the price.
Hotel near South Kensington,London2.8% of visitors choose this area
GGuest User2025.05.02
Location is excellent with just a few minutes walk from Gloucester Road station. Yet the hotel is bit old and toilet got some strange smell when we first entered and the toilet door can’t be closed. As I was staying with family, I could bear with it. Nobody answering the calls when I was trying to call operator or housekeeping; always asking to leave message which I don’t like! Yet when I see the housekeeping staff on the corridor, they are very helpful!
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210 reviews
8.3/10
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GGuest UserWe're a family of 4 with 2 young children and booked the studio. But when we arrived, we were told that the room had no electricity and so split us into 2 rooms instead.
While the rooms were generally clean, most of the bath towels had brown patches or old blood stains on them which was quite gross. 1 room that we were assigned to also had a weird fishy smell at the stove area.
The hotel is about 7 min walk from Aldgate East tube station and is located on quiet street. This is not a very pleasant area, and there were always shady characters around the tube station, which made us feel uncomfortable, so we tried not to stay out too late.
Staff were friendly and accommodating but they appeared short staffed during check in / check out timings. Only 2 staff on duty, so there is a bit of a wait if you need their help at these times.
AAnonymous Userthe staff was so nice and warm welcoming. the room and facilities are quite good but it looked old a little bit. after checking out, i left the luggage at the hotel to traveling in other places and came back to take my luggage in the evening — this is the best point that i love ❤️
GGuest UserThe Reception was very helpful for checking in . Arranged 2 rooms on the same floor and arranged an extra-bed for us . The bed is very comfortable . Location is very convenient .
GGexing~tianxiaThe rooms are pristine and, despite the hotel being open for just a year, there was no unpleasant dampness or strange smell from the water. The service was also excellent. It appears the hotel uses a water softening system, as my hair felt incredibly smooth after washing. The complimentary bottled water is also a custom-branded mineral water, which adds a touch of sophistication.
While not in the city centre, the hotel boasts excellent transport links. It's particularly well-served by buses; route 55 goes directly to Oxford Street, and route 205 takes you to King's Cross Station (convenient for trains to Cambridge and other cities). It's incredibly easy to get around from here – just remember to check the bus direction! When returning to the hotel, it's actually closer to alight at the bus stop after Old Street and walk from there.
Overall, this hotel offers fantastic value for money. Perhaps because it's a newly opened hotel still in its introductory phase, securing an Executive Room in London for just over 2000 RMB is genuinely a great deal.
OOllieSmithOne night stay at heathrow after a flight.
Emailed hotel the night before to ask for a nice view as it was my brothers birthday treat and he loved watching the planes. Had already booked a runway view room but some are on lower floors so more restricted. On arrival at the hotel they had upgraded us to a suite which was a really lovely gesture however we had booked a twin and the suite was a double. We asked for the sofa bed to be made up. After 4 visits to reception and a 5 hour wait, housekeeping finally made up the sofa bed. By this point we were extremely tired as we'd had a really long day so it did damper our experience a little. The birthday cake and note in the suite were a lovely touch.
With the upgrade, we were given access to the executive lounge which has a great view over the runway to watch the planes. Drinks available all day with alcohol in the evening and canapés. Unlike every other executive lounge ive been to, the canapés were served plated to your table which seemed a little strange and also made the service very slow as the lounge was full. Also meant there was a higher level of wastage as people didnt want some of the selection. Based on this visit, I wouldn't book a room for the lounge access. There are much better hotels at the airport with better lounges if that's what your looking for.
Beds were extremely comfortable. Lovely bathroom. Again, great view of the runway. Aircon wouldn't go below 20 which was a little annoying with how warm London is at the moment.
Great selection at breakfast. Friendly staff. Delicious food.
I would stay here again but wouldn't worry about access to the executive lounge as that was disappointing.
GGuest UserLocation is excellent with just a few minutes walk from Gloucester Road station. Yet the hotel is bit old and toilet got some strange smell when we first entered and the toilet door can’t be closed. As I was staying with family, I could bear with it. Nobody answering the calls when I was trying to call operator or housekeeping; always asking to leave message which I don’t like! Yet when I see the housekeeping staff on the corridor, they are very helpful!
GGuest UserBe careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel.
When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied.
Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS.
In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates.
This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed.
It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.
GGuest UserHotel room was a nice size for me and my family the pool was nice for the kids to swim in.
We had the breakfast for two days which catered for all our needs and was presented really nicely.
We ended up staying an extra night as was happy
with the facilities
For having children the location was a bit out of the way but I would say that was the only down side.
LLeoYuanThe second stay, the first time I lived in two rooms and one living room, this time it was one room and one living room, and it felt more spacious than the last time. It was just before checking out that I found the heating switch, and I forgot to close the window. I froze for one night.
NnicoleGreat location for east london and visiting family. Reception team very happy to help and provided extra bedding for comfort. Great vibe and atmosphere. Only think , a bit basic amenities in room, a coffee machine would be great and complimentary water in room would be a treat
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