We appreciated our stay at the hotel, as the room and facilities were generally good, especially the swimming pools. The accommodations were comfortable and well-maintained, making for a pleasant experience. However, we did encounter an issue with the flushing toilet, which seemed to require some maintenance. The thin toilet paper provided was even not suitable for disposal in the toilet. We needed to go to the washroom in the lobby. We thus recommend that this be checked for future guests to ensure a better stay. Overall, we enjoyed our time here and hope to see improvements in these areas next time.
We had a wonderful stay at The Parisian Macao! The Eiffel Tower replica is stunning, especially at night when it lights up. The rooms are clean, spacious, and very comfortable. The staff were friendly and helpful, and check-in was smooth. The hotel is directly connected to shops and restaurants, so everything is very convenient.
Very good customer service , got an free upgrade and extra bed because have children in the room and pre arrangement for the birthday arrangement.( Joyce ) call up for the arrangement before check in and and to make sure all is in tip top from time to time during our stay
We stayed at the higher floor and gave us a really good view of the hotel. All my request for my family was accomodate to my liking. The place was clean and pleasant.
The staffs are friendly specially Edward who helped us since day 1.
I would highly recommend this place specially if you’re looking for a quiet and relaxing place to stay. 👍👍👍
Just back from a fantastic short trip to Macau Studio City! We stayed for one night and had an amazing time at the water park.The attractions were thrilling, and the atmosphere was vibrant. It was the perfect getaway for our family, filled with laughter and unforgettable memories. Can’t wait to visit again!
Everything is just okay nothing special, if you only need a clean place for sleep Harbourview is a good choice We have stayed here before and it was great, but this time we could feel something wrong with our room (I think everyone know what I mean). The room was not big but didn't feel cramped, only the hotel didn't provide in room bottled water again (there is a water dispenser on every floor if you need water). Considering the price is quite competitive we will back to stay again but not this room
Super organized room, very beautiful and comfortable, although I only stayed one night, I highly recommend this hotel and the service is incredible, everyone is very friendly.
This is a trip with my girlfriend for my birthday. At check-in, our guest service officer Miranda noticed it was my birthday from my passport, and she gave us a free upgrade to a suite right away. This is such a impressive gesture, and I'm so touched by it. Miranda even asked the housekeeping staffs to have my suite decorated with some balloons, I truly appreciate her kindness and thank you Miranda for making my birthday extra special...
This was my first stay at StarWorld Hotel in Macau, and the experience was truly excellent, from the service to the facilities! If you’re planning to spend most of your time at the hotel, it will definitely meet your needs. There are also plenty of dining options and facilities within the hotel, making it very convenient. In addition, the hotel provides free shuttle buses to and from the hotel, as well as free buses to popular attractions, which makes the overall experience very thoughtful.
The hotel has a very small casino. The rooms are clean, but the hallways do smell a bit of cigarette smoke. The hotel has a taxi stand and a free shuttle to various locations. They only drop off passengers, but cannot return passengers. If you wish to return, you must make your own way back.
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AAnonymous UserJust back from a fantastic short trip to Macau Studio City! We stayed for one night and had an amazing time at the water park.The attractions were thrilling, and the atmosphere was vibrant. It was the perfect getaway for our family, filled with laughter and unforgettable memories. Can’t wait to visit again!
FFUNG HSThe overall experience is good as being a L'occitane's fans.
Love the atmosphere here and the service are great.
The nearby shopping mall that connected with the hotel provide another entertainment area.
Will come to visit here again!
YYummiKongVery good customer service , got an free upgrade and extra bed because have children in the room and pre arrangement for the birthday arrangement.( Joyce ) call up for the arrangement before check in and and to make sure all is in tip top from time to time during our stay
JJennifer NgoWe had a wonderful stay at The Parisian Macao! The Eiffel Tower replica is stunning, especially at night when it lights up. The rooms are clean, spacious, and very comfortable. The staff were friendly and helpful, and check-in was smooth. The hotel is directly connected to shops and restaurants, so everything is very convenient.
AANN NJERIUnacceptable Treatment: Stranded Until 2 AM and Subjected to Discrimination
Rating: [★☆☆☆☆ - 1 Star]
To the Management of Victoria Hotel Macau,
I am writing this review to detail the profoundly disappointing and discriminatory treatment I received on 25/08/2025. What should have been a smooth check-in process turned into one of the worst travel experiences of my life due to the unprofessional and bigoted behavior of your staff.
The core issue began with a dispute between the hotel and its Chinese counterparts. While I understand that internal business issues can occur, it is absolutely unacceptable to make a paying guest the victim of those disputes. Despite having a confirmed reservation, I was refused check-in and left stranded in the lobby until 2:00 AM while this internal matter was resolved. No viable solution, such as arranging a room at a partner hotel, was offered. I was simply told to wait indefinitelyHowever, the most egregious part of the night was not the wait itself, but the conduct of your staff.
During this prolonged wait, I was subjected to blatant discrimination and racism. Several staff members engaged in unprofessional behavior that included:
Mockery and Derisive Comments: I clearly heard staff members murmuring, making jokes, and laughing at my expense. This was not subtle; it was overt and meant to be heard.
Beckoning and Dismissive Gestures: I was treated with utter contempt, beckoned in a manner one would use for an animal, rather than addressed with the basic respect any human being deserves.Creating a Hostile Environment: The collective behavior of the team on duty created an environment of intimidation and othering. I felt targeted and humiliated because of my race/nationality.
A hotel's duty is to provide a safe and welcoming environment for all guests. Victoria Hotel Macau failed in this most fundamental obligation. The staff displayed a shocking lack of empathy, professionalism, and basic human decency.
This was not a simple service failure; it was a complete breakdown of ethics and hospitality. I have stayed in many hotels around the world and have never been made to feel so disrespected and unwelcome.
I strongly caution anyone considering this hotel, especially international travelers of color, to be aware of the potential for racist treatment and unprofessionalism.
Note to Management: This review has been shared on multiple platforms. i expecte response from management addressing the specific behavior of your staff on the night of 26/08/2025 . This incident requires more than an apology; it requires mandatory anti-discrimination and customer service training for your entire team.
MMimi1925We stayed at the higher floor and gave us a really good view of the hotel. All my request for my family was accomodate to my liking. The place was clean and pleasant.
The staffs are friendly specially Edward who helped us since day 1.
I would highly recommend this place specially if you’re looking for a quiet and relaxing place to stay. 👍👍👍
HHannahHotel Okura Macau is super nice. This was our first time to stay at this hotel. We had a very good experience and so glad that we chose this hotel. Our visit was for my birthday and my anniversary date. The hotel staff prepared our room with birthday balloons, butterflies, origami decorations and a lovely card. Then, later at night, a gorgeous birthday cake!. We highly recommend this hotel!
GGuest UserThis is a trip with my girlfriend for my birthday. At check-in, our guest service officer Miranda noticed it was my birthday from my passport, and she gave us a free upgrade to a suite right away. This is such a impressive gesture, and I'm so touched by it. Miranda even asked the housekeeping staffs to have my suite decorated with some balloons, I truly appreciate her kindness and thank you Miranda for making my birthday extra special...
CCC TourThis hotel is right next to the Jai Alai Hotel. From Outer Harbour Ferry Terminal, it only takes a few minutes to walk here, so not having a good view isn't a big deal—it's really convenient. Although they're currently renovating the exterior, and it can be a bit noisy during the day because they’re working next door, it’s not a problem if you’re out exploring during the day. Also, this hotel has an indoor pool. It's not huge, but you don't have to worry about the weather affecting it, which is a nice bonus! Another thing is that this hotel is very close to the Racing Museum, making it super convenient to visit. It's suitable for both adults and kids, so it's definitely worth a trip!
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