They are doing renovation now, the hotel is better than previously. The breakfast buffet is nice, have authentic kelantan food. The gym room is fabulous, suitable for those who like work out.
Every time went to KB, my family must stayed at grand river hotel, because the hotel is near to the river kelantan and my hudsband village , thanks to wan aisyah for the room given to my family is near to each other. The type room we booked is king room with large bed and my family have enough slept at night. My grand children loved the hotel pool very much but a big disappointed because the second day is raining until the night.
Spacious and well-equipped room with essentials like hair dryer, charging ports, and water dispenser. Breakfast has a fair variety but taste is average. Surrounding area lacks convenience stores and food options, but overall a comfortable stay for business trips.
We stayed here over the public holiday break—yes, it was a bit crowded, but that’s understandable. The resort is really close to Pantai Bisikan Bayu, and we enjoyed a nice walk around the area. The pool was a big hit with my niece and nephew—it’s huge, with lots of seating around it. Pool opens at 9am; would’ve loved if it opened a little earlier.
It took me a while to find the shower by the pool, so having a few more or clearer signs would be helpful. In our room, the sink was clogged and the fan wasn’t working—maybe the maintenance team could do regular rounds to check. I may book direct to resort next time as it is cheaper to direct booking. Found out after I had to add another room.
Anyway, we had a good time!
The hotel boasts an excellent location, directly opposite Wakaf Che Yeh Night Market, with numerous shops and amenities surrounding it. However, the parking area behind the hotel is limited and quite cramped. The first room I was assigned was in poor condition; the air conditioning wasn't cooling at all, but thankfully I was able to switch rooms. Cleanliness was an issue; the bed felt quite hard, and the sheets weren't clean. While it might be okay for a single night's stay, it's far from comfortable. The second room was similar, though the air conditioning was slightly better. It was an old unit that cooled very slowly and appeared unmaintained. On the positive side, the hotel staff's service was acceptable. The elevator also had an unpleasant odor. Overall, the cleanliness left much to be desired.
Location wise, near to Pasar Siti Khadijah (ehailing). We stay at a double bed room near to lift, convenient as I bring a senior citizen with me. Room space okay not too spacious. Have prayer mat, kiblah direction, shower gel & shampoo (you have to bring your own toothbrush & toothpaste), kettle and astro tv with 4-5 channels. Iron & ironboard in each floor. Room not soundproof. Breakfast spread okay (2-3 main dish, tasty). Friendly & good service from front desk. Lift was unique (transparent, pull & push)
Pro : easy to get food as pasar malam was just in front of the hotel (7.30pm-10pm)
Cons : parking limited, careful when ironing, cleanliness can be improved.
The lobby is beautiful with a coffee machine provided..the bedroom so-so. The comforter got stains. And they forgot to put the soap, shampoo and body gel but quickly settled after we called the receptionist.. no toothbrush was provided shockingly..I think it's essential in a hotel room, don't you think so? Anyway, hopefully there is improvement in the new year.
For families with babies, no fridge in here. Cheap enough for the price though so just an fiy. Then, the exhaust fan in the toilet were very loud (It's link with the toilet light). Would disturb sleep if you're a light sleeper. Advertise for its Muslim friendly, but still no tap water at knee height for easy absolution, there's tap water at the sink, bidet (with the trigger) and a shower head.
Love this hotel service very much. Although the amenities provided are not really complete as there is no swimming pool, this hotel served the guest very well. The staffs are well polite, great us whenever see us. Thumbs up to their roof garden buffet breakfast. Enjoy the yummy and variety choice food beside the scenery view. The scramble egg and mash potato are the best among all the food provided. The check out procedure was super fast. Will stay in Crystal Lodge if I visit Kelantan in the future.
Very Good
80 reviews
8.2/10
Price from
PHP 2,170
per night
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Recent Reviews for Kelantan Hotels
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8.8/10
Very Good
HHabbyThey are doing renovation now, the hotel is better than previously. The breakfast buffet is nice, have authentic kelantan food. The gym room is fabulous, suitable for those who like work out.
AAnonymous UserSpacious and well-equipped room with essentials like hair dryer, charging ports, and water dispenser. Breakfast has a fair variety but taste is average. Surrounding area lacks convenience stores and food options, but overall a comfortable stay for business trips.
FFamily yuseryEvery time went to KB, my family must stayed at grand river hotel, because the hotel is near to the river kelantan and my hudsband village , thanks to wan aisyah for the room given to my family is near to each other. The type room we booked is king room with large bed and my family have enough slept at night. My grand children loved the hotel pool very much but a big disappointed because the second day is raining until the night.
GGuest UserWe stayed here over the public holiday break—yes, it was a bit crowded, but that’s understandable. The resort is really close to Pantai Bisikan Bayu, and we enjoyed a nice walk around the area. The pool was a big hit with my niece and nephew—it’s huge, with lots of seating around it. Pool opens at 9am; would’ve loved if it opened a little earlier.
It took me a while to find the shower by the pool, so having a few more or clearer signs would be helpful. In our room, the sink was clogged and the fan wasn’t working—maybe the maintenance team could do regular rounds to check. I may book direct to resort next time as it is cheaper to direct booking. Found out after I had to add another room.
Anyway, we had a good time!
AAnonymous UserCheckin process a bit slow even after checkin hour.
bathroom not so clean. got it its quite old hotel but still its considered as the best in town hence hopefully they can upgrade the cleanliness. breakfast foods are varities and all good. good the local kueh on your breakfast and the nasik kerabu
AAnonymous UserLocation wise, near to Pasar Siti Khadijah (ehailing). We stay at a double bed room near to lift, convenient as I bring a senior citizen with me. Room space okay not too spacious. Have prayer mat, kiblah direction, shower gel & shampoo (you have to bring your own toothbrush & toothpaste), kettle and astro tv with 4-5 channels. Iron & ironboard in each floor. Room not soundproof. Breakfast spread okay (2-3 main dish, tasty). Friendly & good service from front desk. Lift was unique (transparent, pull & push)
Pro : easy to get food as pasar malam was just in front of the hotel (7.30pm-10pm)
Cons : parking limited, careful when ironing, cleanliness can be improved.
AAnonymous UserThe hotel boasts an excellent location, directly opposite Wakaf Che Yeh Night Market, with numerous shops and amenities surrounding it. However, the parking area behind the hotel is limited and quite cramped. The first room I was assigned was in poor condition; the air conditioning wasn't cooling at all, but thankfully I was able to switch rooms. Cleanliness was an issue; the bed felt quite hard, and the sheets weren't clean. While it might be okay for a single night's stay, it's far from comfortable. The second room was similar, though the air conditioning was slightly better. It was an old unit that cooled very slowly and appeared unmaintained. On the positive side, the hotel staff's service was acceptable. The elevator also had an unpleasant odor. Overall, the cleanliness left much to be desired.
GGuest UserThe lobby is beautiful with a coffee machine provided..the bedroom so-so. The comforter got stains. And they forgot to put the soap, shampoo and body gel but quickly settled after we called the receptionist.. no toothbrush was provided shockingly..I think it's essential in a hotel room, don't you think so? Anyway, hopefully there is improvement in the new year.
PPEICHANLove this hotel service very much. Although the amenities provided are not really complete as there is no swimming pool, this hotel served the guest very well. The staffs are well polite, great us whenever see us. Thumbs up to their roof garden buffet breakfast. Enjoy the yummy and variety choice food beside the scenery view. The scramble egg and mash potato are the best among all the food provided. The check out procedure was super fast. Will stay in Crystal Lodge if I visit Kelantan in the future.
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