Good hotel, basement parking difficult to find, quite packed. Parking can validate, noneed pay. Stay at level 18, lift waiting take time. Toilet is big and spacious. Bed is big and good. Hair dryer is strong for female hair. I like the hotel overall. (Photo not related, forget to take hotel photo).
Every time went to KB, my family must stayed at grand river hotel, because the hotel is near to the river kelantan and my hudsband village , thanks to wan aisyah for the room given to my family is near to each other. The type room we booked is king room with large bed and my family have enough slept at night. My grand children loved the hotel pool very much but a big disappointed because the second day is raining until the night.
Spacious and well-equipped room with essentials like hair dryer, charging ports, and water dispenser. Breakfast has a fair variety but taste is average. Surrounding area lacks convenience stores and food options, but overall a comfortable stay for business trips.
The rooms were clean, beautifully decorated and very comfortable. The facilities were good. The staff were friendly at all times. The breakfast buffet was delicious, with a variety The hotel's location is perfect, right in the middle of the city. The overall experience was good.
The hotel boasts an excellent location, directly opposite Wakaf Che Yeh Night Market, with numerous shops and amenities surrounding it. However, the parking area behind the hotel is limited and quite cramped. The first room I was assigned was in poor condition; the air conditioning wasn't cooling at all, but thankfully I was able to switch rooms. Cleanliness was an issue; the bed felt quite hard, and the sheets weren't clean. While it might be okay for a single night's stay, it's far from comfortable. The second room was similar, though the air conditioning was slightly better. It was an old unit that cooled very slowly and appeared unmaintained. On the positive side, the hotel staff's service was acceptable. The elevator also had an unpleasant odor. Overall, the cleanliness left much to be desired.
Had a really good stay at Jewels Hotel! The best part? At night there’s a lively market right outside, so dinner is literally just downstairs — no need to travel far when delicious food is calling. 😋
Breakfast was a pleasant surprise. For only RM15, you get porridge, nasi lemak, fried noodles, bread, cereal, and even kuih. Honestly, that’s a steal! We also enjoyed a nice morning walk to Pasar Siti Khadijah — very convenient.
Oh, and I have to mention the tiny lift. It’s not big, but it’s super handy for luggage or if you’re traveling with elderly family members.
The only downside: there’s no private parking. So if you’re driving, just be prepared. Other than that, definitely a place worth staying!
Love this hotel service very much. Although the amenities provided are not really complete as there is no swimming pool, this hotel served the guest very well. The staffs are well polite, great us whenever see us. Thumbs up to their roof garden buffet breakfast. Enjoy the yummy and variety choice food beside the scenery view. The scramble egg and mash potato are the best among all the food provided. The check out procedure was super fast. Will stay in Crystal Lodge if I visit Kelantan in the future.
Toilet water pipes need to be repaired - water is too small and slow.
And the breakfast servic face let it be a little sweet, don't be sour and look at the customers eating while tidying up, but the reception staff named Fatin is very pleasant.
We stayed here over the public holiday break—yes, it was a bit crowded, but that’s understandable. The resort is really close to Pantai Bisikan Bayu, and we enjoyed a nice walk around the area. The pool was a big hit with my niece and nephew—it’s huge, with lots of seating around it. Pool opens at 9am; would’ve loved if it opened a little earlier.
It took me a while to find the shower by the pool, so having a few more or clearer signs would be helpful. In our room, the sink was clogged and the fan wasn’t working—maybe the maintenance team could do regular rounds to check. I may book direct to resort next time as it is cheaper to direct booking. Found out after I had to add another room.
Anyway, we had a good time!
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HHui Mun LeeGood hotel, basement parking difficult to find, quite packed. Parking can validate, noneed pay. Stay at level 18, lift waiting take time. Toilet is big and spacious. Bed is big and good. Hair dryer is strong for female hair. I like the hotel overall. (Photo not related, forget to take hotel photo).
AAnonymous UserSpacious and well-equipped room with essentials like hair dryer, charging ports, and water dispenser. Breakfast has a fair variety but taste is average. Surrounding area lacks convenience stores and food options, but overall a comfortable stay for business trips.
FFamily yuseryEvery time went to KB, my family must stayed at grand river hotel, because the hotel is near to the river kelantan and my hudsband village , thanks to wan aisyah for the room given to my family is near to each other. The type room we booked is king room with large bed and my family have enough slept at night. My grand children loved the hotel pool very much but a big disappointed because the second day is raining until the night.
GGuest UserWe stayed here over the public holiday break—yes, it was a bit crowded, but that’s understandable. The resort is really close to Pantai Bisikan Bayu, and we enjoyed a nice walk around the area. The pool was a big hit with my niece and nephew—it’s huge, with lots of seating around it. Pool opens at 9am; would’ve loved if it opened a little earlier.
It took me a while to find the shower by the pool, so having a few more or clearer signs would be helpful. In our room, the sink was clogged and the fan wasn’t working—maybe the maintenance team could do regular rounds to check. I may book direct to resort next time as it is cheaper to direct booking. Found out after I had to add another room.
Anyway, we had a good time!
GGuest UserThe rooms were clean, beautifully decorated and very comfortable. The facilities were good. The staff were friendly at all times. The breakfast buffet was delicious, with a variety The hotel's location is perfect, right in the middle of the city. The overall experience was good.
AAcikSukaJalan2Had a really good stay at Jewels Hotel! The best part? At night there’s a lively market right outside, so dinner is literally just downstairs — no need to travel far when delicious food is calling. 😋
Breakfast was a pleasant surprise. For only RM15, you get porridge, nasi lemak, fried noodles, bread, cereal, and even kuih. Honestly, that’s a steal! We also enjoyed a nice morning walk to Pasar Siti Khadijah — very convenient.
Oh, and I have to mention the tiny lift. It’s not big, but it’s super handy for luggage or if you’re traveling with elderly family members.
The only downside: there’s no private parking. So if you’re driving, just be prepared. Other than that, definitely a place worth staying!
AAnonymous UserThe hotel boasts an excellent location, directly opposite Wakaf Che Yeh Night Market, with numerous shops and amenities surrounding it. However, the parking area behind the hotel is limited and quite cramped. The first room I was assigned was in poor condition; the air conditioning wasn't cooling at all, but thankfully I was able to switch rooms. Cleanliness was an issue; the bed felt quite hard, and the sheets weren't clean. While it might be okay for a single night's stay, it's far from comfortable. The second room was similar, though the air conditioning was slightly better. It was an old unit that cooled very slowly and appeared unmaintained. On the positive side, the hotel staff's service was acceptable. The elevator also had an unpleasant odor. Overall, the cleanliness left much to be desired.
GGuest UserOverall, everything was good. The breakfast and food were decent. The location was excellent, being right in the city center. My only minor complaint was that the elevator was out of order upon arrival.
GGuest UserThe lobby is beautiful with a coffee machine provided..the bedroom so-so. The comforter got stains. And they forgot to put the soap, shampoo and body gel but quickly settled after we called the receptionist.. no toothbrush was provided shockingly..I think it's essential in a hotel room, don't you think so? Anyway, hopefully there is improvement in the new year.
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