I had a pleasant experience during my visit. The service was smooth and the staff were helpful and polite. The facilities were well-maintained and comfortable, which made the whole stay more enjoyable. The food was also satisfying with good variety and taste. Overall, I’m happy with the experience and would recommend it to others.
Hotel near Yokohama City Centre,Yokohama2.8% of visitors choose this area
PPANDAXI2026.02.19
The hotel boasts an excellent location. It's a mere 5-minute walk from the MM line subway station, and after crossing just two streets, you're in Chinatown. The waterfront is also only a 5-minute stroll away. The room, though under 30 square meters, is considered spacious for Japan, and the bathroom features a convenient wet/dry separation. My room service calls were answered within minutes each time. The front desk staff were incredibly nice and cheerfully assisted with my luggage storage for two days. I highly recommend this hotel to fellow travelers.
Arrived quite late, but I recall they have a 24-hour front desk. It's super convenient to take the Enoden train to Kamakura, and you can also catch the JR Tokaido Line to Yokohama or Hakone. The room was clean and spacious, and the breakfast tasted good too. I'd definitely consider staying here again in the future.
The room is relatively new, clean, and larger than the average Japanese hotel. It is very convenient to travel next to the subway, and there are food and shopping malls around
Hotel near Yokohama City Centre,Yokohama2.8% of visitors choose this area
AAnonymous User2026.04.12
Facilities: Well-equipped, with the front desk located on a higher floor.
Cleanliness: Good, with timely daily cleaning.
Ambiance: As a newly opened hotel, the environment is excellent. You can see the park below the mountain and the Hikawa Maru ship right across from the hotel.
Service: Excellent, they are responsive to all requests.
Highlights: The Haneda Airport shuttle bus stop is right across the street, and the subway station is about a 5-minute walk away.
Amenities: There's a 24-hour supermarket within a 5-minute walk and a large Don Quijote store within a 10-minute walk.
Drawbacks: If you plan to stay in Yokohama but travel to Tokyo, reconsider, as it takes 6 stops on the Minatomirai Line to reach Yokohama Station and about an hour to get to central Tokyo.
Although the room was compact, it was clean, had a great view, and was comfortable. The building was new and the air conditioning was powerful. They had tried out a number of innovative ideas, such as using a copy machine at check-in, and I was able to experience a modern business hotel. The breakfast buffet also had different items each day, so I never got bored.
Parking in the hotel is convenient, with a 3-story parking building. Check-in was quick, and the room was clean and comfortable. Details touch people's hearts. A three-star hotel surprises people with details other than accommodation. Everywhere you touch and wherever you look, customers will make unexpected discoveries, which is a great experience!
I was pleasantly surprised how great this hotel is. I’ve passed by it many times but never paid it much attention as the hotel is located at the train station. . Mist hotels attached to the train stations are mediocre at best . This hotel is vastly underrated . The rooms are very roomy and the attention to detail is very obvious
I recommend it highly
Room size wasn't big but ok as we traveled there with 2 cabin bags. Still comfortable.
Big plus point us that it's walking distance from train station and the Odawara Castle.
We could also take a longer walk to the beach.
Breakfast was decent though the cafeteria was small. They provided take out boxes which was thoughtful of the hotel.
Great
390 reviews
9.0/10
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GGuest UserI spent a wonderful night here during New Year's Eve. The waiter barely understands people and foreign languages, but he is friendly and good at communication. I booked a public bathroom first, but then I changed it to a private bath when there was room. My satisfaction improved a lot! The hotel is very close to Hakoyō-Yumoto Station, and the taxi cost was less than 1,000 yen. Later, we couldn't get a taxi and it was very comfortable for us to walk to the station for 15 minutes with our children🏳️🌈
TTim NazarovWe were looking for onsen with private bath on the balcony and probably hit the sweet spot.
Unfortunately we had only 1 night stay, but it was fantastic.
Onsen is located at the top station Gora, where you can get from Odawara. That’s around 2 hours from Tokyo all together, around 3 hours from Kyoto. Last 2 sections of the way are going through a picturesque steep railway. Views are great! Be sure to rush to the front or back seats (doesn’t matter which) to secure a spot for nice photographs.
Private bath is fantastic, rooms are clean and spacious with a touch of ryokan style (tatami etc). That’s a perfect place to sit and relax doesn’t matter it’s sunshine or pooring rain outside.
The food was fantastic (according to my wife), however the options are limited if you’re not eating fish or sea products due to allergy or other reasons.
For Karaku team - I would suggest adding a signature wagyu set for those who would like something else. Selection of wine and alcohol drinks is superb. Free snacks and coffee are available till 8 p.m. as well with a view terrace. For those who like some regular conbini stuff - Lawson is around 10 mins walk with Miyazaki style trains passing by👌🏻
All in all, we wish we had stayed at least 2 nights as there are lots of activities around.
Thanks to Karaku staff for a warm welcome and tailored experience!
JJennifer WLCRight in the heart of Yokohama Minato Mirai 21! I booked a room facing the city, and it had a perfect view of the Cosmo Clock 21 Ferris wheel. The night view was absolutely stunning, and I could even see ships coming and going from Yokohama Port from the side.
For breakfast, they had Hokkaido's unique Kurosenkoku natto, which had a different texture than the natto you usually find – definitely worth trying!
Next time I visit Yokohama, InterContinental Yokohama Grand will still be my top choice!
GGuest UserThis hotel is quite unique! Because it's built on a hillside, its first floor connects to the fifth floor of a neighboring shopping mall, while its main lobby is on its own fifth floor. The higher floors offer even better views. The lobby entrance faces directly onto the mountains, providing stunning scenery, and the foot bath by the entrance is wonderfully therapeutic. Both large onsen pools have outdoor sections with fantastic views. They are fully equipped with jacuzzis, saunas, cold plunge pools, and massage areas, making for a truly satisfying hot spring experience! Both breakfast and dinner are buffet-style and taste excellent. Additionally, the hotel offers a wide range of complimentary activities. I highly recommend the Mori no Yu onsen facility that partners with the hotel; it has numerous hot springs with diverse styles, and the bathing experience there is even better than at the hotel itself. This was an absolutely perfect onsen experience and well worth it.
GGuest UserThe room was a bit small but perfectly adequate. The view from the window was lovely. Breakfast was great, with a good variety including cooked fish, bread, and even ice cream, all tasting delicious. The front desk had a wide range of complimentary toiletries available, like bath salts and facial masks. The only downside was that I could hear the tram, but it wasn't too loud, and the front desk even offered earplugs. All in all, it's a convenient location and a great choice for getting around.
11360173****Ryori-yaku (restaurant name), the hot springs in Hakone are unparalleled, but the food here really deserves mention. I've been to Ryori-yaku in Izu before, and compared to that, this one probably suits my taste better. It's not as sweet, so the food is refreshing and not cloying. The only downside is that the rooms are really small—every inch of space is precious!
GGuest UserTake the Shinkansen from Osaka to Odawara, then transfer to the tram to Hakone Yumoto, and then take a bus to Gora. Two people dragged their suitcases and walked uphill for 15 minutes. They were exhausted. When they arrived at the hotel, they found that they could wait for the train in Gora, and it only took 5 minutes to walk. The hotel facilities are not new, and there are not many guests, mostly Japanese tourists. The hot spring is relatively small, and the water temperature is very high. You have to come out to breathe after soaking for a while. I experienced the private bath and open-air hot spring, and there were a lot of mosquitoes. The food is OK, worthy of the price.
AAnonymous UserConvenient location and clean. Great amenities like toothbrush, towels, pjs and slippers were provided, as well as there being makeup cleanser, toner and location in the ladies washroom. Check in and check out was easy.
Note that there is no longer luggage storage after check out, and the sauna/baths are men-only.
I also had requested a bottom bunk but had received a top one, and found the bottom bunk to be unused the morning after which was disappointing.
There are lockers, but they are skinny, so suitcases have to go into the separate luggage storage room, which were overfilled. Many had to resort to leaving their luggage outside of that door (unsafe).
As is to be expected of a capsule hotel, the soundproofing is poor and the capsule bunks squeak.
AAnonymous UserThe location is super convenient. From Exit 3 of Motomachi-Chukagai Station (Tokyu Toyoko Line), turn left and walk straight. When you spot a 7-Eleven, turn left again. Continue to the very end of the street, and you'll see the hotel sign in the upper right corner. Head inside, and that's the hotel entrance.
--momo-I booked the largest corner room at this hotel, and while it was a bit smaller than I expected, it's still acceptable given that Japanese hotels are generally compact. There was absolutely no problem laying out two large suitcases flat on the floor.
The view from the window was lovely, and on a clear day, you can even see Mount Fuji.
The hotel has a very popular sky pool, which requires reservations to enter, but it's great for photos.
Breakfast was decent, pretty standard fare, though you might have to queue if it's crowded.
The location is excellent – it's quiet despite being in a bustling area. The subway station is about a five-minute walk away, and there are convenience stores and large shopping malls nearby. I much prefer this area to the vicinity of Yokohama Station; you can even walk to see the Ferris wheel from here.
I would definitely consider staying here again on future visits.
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