LLvxingzhongde⭐The room, facilities, and views were absolutely perfect. For a luxury hotel, I usually look forward to the service the most, but this time I was a bit disappointed.
I was contacted by phone the afternoon before, but after failing to connect on WeChat, there was no follow-up regarding booking any hotel activities. Upon arrival, after calling to ask about parking, the butler helped arrange a welcome ceremony, which was very local and unique, and offered me some 'bingfen' (a local dessert) to try.
Check-in was handled in a separate area. The front desk lady wasn't very chatty, didn't smile much, and after confirming my reservation, didn't provide any information about the hotel. Perhaps she assumed the butler would cover that.
There was a brief introduction to the room, but no explanation of the Wi-Fi or mini-bar usage. All of this was later conveyed through standardized messages via the butler's corporate WeChat.
My suitcase had two wheels damaged from rough handling. I asked the bellhop if the engineering department could temporarily glue them, but he simply said it wasn't possible.
The Eggs Benedict at breakfast weren't very good; I'd suggest the restaurant management taste them themselves. I also asked for a celery mixed juice, and two different staff members immediately said they didn't have it. Eventually, a lady in a blue uniform said it could be made, but there would be an extra charge.
Since I was only staying one night, I wanted to have some clothes ironed, but it turned out they needed to be sent to a laundry facility in Nanning, which was quite unexpected.
I tried the rope-making activity, but the instructor didn't seem to fully understand it herself. I had booked it hoping to bring home something handmade, but it ended up being an awkward experience.
The hotel actually has quite a few activities, but I suggest they take them more seriously, especially given the price point. I came into this trip with high expectations, but these experiences were a bit unacceptable.
Show more