We had a pleasant stay at this hotel. The room was clean and comfortable, and the staff were friendly and helpful. The location was convenient. Overall, a great experience.
The hotel room itself was lovely – clean, spacious, and thoughtfully prepared. We felt warmly welcomed by the sweet touch of two towel swans arranged on the bed upon arrival.
However, the breakfast experience was disappointing. Despite offering only a very simple set menu, we waited nearly an hour to be served.
Additionally, when we politely asked the front desk for late checkout due to breakfast delay. We had to fight for a mere 30-min extension.
On the positive side, the hotel’s location is excellent for exploring the beautiful small town, which was truly charming.
PROS: New, clean, secluded, decent enough gym, quiet, boring, no chemical cleaner scents other than the towels and sheets that will stay on your skin 100%... I always bring my own due to this. Free floride water lol...🙄 Don't drink it.
CONS: The heavy room doors slam insanely hard, fast and would chop fingers off, blow out eardrums and shake the walls. I woke up every door slam, hard to not. Mind blowing to spend money building a Hotel and not consider to have quality safe quiet doors.
SOLUTION! I had to use some ”white noise” to drown out the crazy door slams.
CASINO is a lifeless end of the line in purgatory vibe, but I'm not into that activity and wasn't there for that.
If you want a clean, new, mostly quiet nice hotel, this is a good choice if you find a good deal.
Service I never ordered food but the complementary tea and coffee are ok if stocked, NO Milk Alternatives and boring list of food to over pay for.
The room was spacious, amenities where good except for the coffee maker in the room that made horrible tasting coffee although the coffee machine in the dining room is available 24 hours and has terrific coffee, I just like having a cup as I wake up.
The hotel staff, grounds and cleanliness is above quality and the location is quiet, not a lot of traffic and close the restaurants and stores. I would definitely stay there again and recommend it to people.
The set up of the building is confusing if you’re not familiar with it the attendant on staff was little to no help . After explaining to him my elderly mother needed to get to her room , I asked twice for help , he showed very little kindness and no actual professionalism at all .
The room was clean , air conditioning works well . Breakfast could use some fruit ? Nothing for a vegetarian.
Super basic, wouldn’t go back to a Hilton. Room had depressing, cool-toned lighting, I was surprised that not even the front desk had makeup remover wipes. The snack selection near check in was limited and WAY overpriced. I just thought it would be a LITTLE better. Attention to detail here would go a really long way. Think of the things that people might need during unexpected travel delays - being a hotel beside the airport.
Hotel was good. The gentlemen that greeted us was excellent!! Very knowledgeable about the city and recommended a few places. The sink was clogged in washroom but sent a maintenance person up promptly. The only problem was we found out our door did not lock at all. We didn’t notice until later on our second night. Light bothersome since all our belongings were in there. Told lady when we were checking out and said that was not good but that they were renovating the floor next week.
I had a very fun stay. The hotel is very neat and has many places where you can take your pictures. Clean towels ,shower gel, shampoo and conditioner and all provided. You can make your own tea or coffee there. The bathroom lighting is actually very good. The food provided was very nutritious and the walls are pretty thick so it's likely you won't get noise disturbance
The documents I booked for the hotel were even taxed, but when checking. in., the staff had to charge another 30 yuan. When I checked out the next day, I asked the staff again and she said that she didn't need to deduct 30 yuan, but my use was really deducted.
Very Good
107 reviews
8.3/10
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XXiechengdashuThis is a great hotel, conveniently located right by Parliament Hill, which is the main attraction in Ottawa along with its surroundings. So, after checking in, you can easily explore the area on foot. Plus, it's very close to Chinatown, making dining options readily available. The hotel rooms are spacious and well-appointed with standard amenities. The only drawback is that parking comes with a fee.
Kkimi_cheThe Shanghai auntie at the front desk was so kind and let us check in early. The service was incredibly attentive, and the breakfast was absolutely delicious. The restaurant service was fantastic, especially the bacon and potato hash. The hotel is located right in the heart of Toronto, making it easy to walk to all the popular attractions. Plus, there's a big supermarket on either side of the hotel.
LLaisipaermeiduokexuhuangThe breakfast alone and the luggage storage service made this stay worthwhile, effectively making the accommodation and showers free. Plus, you can use the kitchen and other facilities. Overall, it's excellent value for money and highly recommended.
To get to Niagara Falls, you can take Flixbus. Once you reach the final stop, hop on the WEGO bus to Niagara Falls. The ride to the falls itself is free. It's about a 3km walk if you prefer. The park around the falls doesn't require an entrance fee, and if you're not doing any additional attractions, you can see everything in about 2 hours.
MM220415****Facilities: The hotel is quite old. There are many restaurants around. The hotel is connected to the water park. It can be played with children. But it is similar to the water park in the big city in China.
Hygienic: The room is very clean, but the water in the water park is not very clean
Environment: The hotel is old. Parking is charged. There are many restaurants around but parking is more difficult. The hotel room is particularly poorly soundproofed. There is a stupid person in the middle of the night. It is very noisy to shovel snow outside, but what kind of bicycles do you need at this price?
Service: Basically no service, luggage can not be stored, but! For this price, don't ask for any bicycles.
GGuest UserThe king rooms are not set out properly. Bunch of small things but they are needed . Hooks in bathroom to hang up clothes or towels. The small useless closet is so small that you can’t hang up anything long .. good for t shirts .. my particular closet was torn off the wall and tilted forward, scared even to use it .. the French cleat that supposed to hold it against tge wall was broken. The mattress is a piece of crap . Could have used a sofa in this large room and all they had was a small chair ! The Tv has absolutely nothing on it for programs .. the hotel is geared to get you to the casino out of your room. God forbid if your no feeling well or if you have children . The casino restaurant I believe it was called casual the food is slightly overpriced but thats to be expected. We went twice the evening was ok … food was good . But breakfast well let’s just say it was needs a lot of work. Who has no spoons for coffee ??? Only one jam container in tge entire restaurant which I had to get because the service was horrible, no cutlery was set on table and had to go get it . The couple next table was waiting so long for extra paper napkins had to go to the bar and get more , at which point they brought some for us because I was looking for the same ..if your paying a premium for food pls make sure the service and table setting are perfect. Thats it for this visit
CCindyTsangI love staying in this Sheraton because it's only opposite the airport entrance, connecting to T3 by a 1-minute walk. The vibe is very relaxing, and the room facilities are very comfortable. I love the mattress and the shower, which were well supported and had intense water pressure, respectively. I would love to come back next time, but to be reminded that the breakfast is only provided a la carte with CAD$25. The buffet breakfast are only offered if you book the room on its website.
Kkyes123nice little place pool was warm wish the slide be open more days then fri n sat had a park side view not much there but atleast nice lil balcony
GGuest UserVery nice hotel! I originally booked a Queen-size waterfall view suite, but when I arrived the room wasn’t ready, so they kindly upgraded me to a King corner suite. I would definitely consider booking the King again if I return. The view was absolutely stunning—you can see both the US and Canadian falls, and it’s perfect for watching fireworks. The hotel is also very close to the casino, the WEGO bus, and plenty of dining options.
The facilities were excellent. The room had everything you might need: plenty of bottled water, tea, coffee, a mini-fridge, and other essentials for a comfortable stay. The shower was a bit on the small side and the water pressure could have been stronger, but since this was the penthouse, I somewhat expected that. Overall, the room was very clean, the location was convenient, and the experience was wonderful.
Bbethzhang1Overall, the room was good; however, housekeeping wasn't proactive and only came when called. The facilities were a bit old, and the closet with the ironing board couldn't accommodate longer clothes.
WWangconglongI chose this hotel for a layover and was quite satisfied!
Facilities: The facilities are well-equipped and clean. Drinking water is provided, and the bedroom and bathroom are spacious with a comfortable king-sized bed and a large TV. Some of the handles in the bathroom are a bit old, and you need to bring your own toiletries.
Cleanliness: Clean and tidy.
Environment: Quiet at night and close to the airport. There's a McDonald's nearby. However, it's quite far from the city center, making it suitable for transit but not for city sightseeing.
Service: The service is excellent, convenient, and efficient. The front desk staff handled check-in with fluent English, and you can check out as early as 5:30 AM. There's also a round-trip airport shuttle service.
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