2nd time staying there. In an Executive Suite. Amazing! Hotel lobby and staff fantastic! Room well equipped, clean and very comfy bed. Executive lounge 10/10 .
Would defently stay there for a 3rd time!
The hotel is new, clean and spacious. The surrounding is quiet and peaceful. The kitchen is fully equipped. There is a laundry room with free self serve laundry. Breakfast is good. A very good value for money. And I would recommend other to stay in this hotel.
The hotel was lovely and clean and the room was just what we needed after a long day of travelling. It would have been nicer if we had a bath
In the room but that is just personal preference. It was clean and tidy and we had tea and coffee making facilities in the room.
We were only a twenty minute walk from town a perfect distance to walk into town and walk back safely the route is well lit and pretty straight forward.
The breakfast was fantastic and it is served overlooking the bay so a lovely morning view.
The breakfast was buffet and we had multiple trips up and down to enjoy all the food. Our favourite was the pancake machine with the strawberry jam it was delicious.
Undeniably, the location of the hotel is perfect as it is very close to the Cardiff Castle and the city center, only few minutes to there. The hotel also provides carpark with a reasonable charges. The staff is friendly, except that when we requested 2 more pillows, the staff questioned us why we did not take the spare pillows in the wardrobe where he didn't realize that those pillows were taken by his colleague who took them to set up 2 sofa beds for us. We explained this to him but it appeared to me that he was very impatient and impolite and cut the line. At last, of course the staff did not follow up.
Same as other advise, the hotel really needs renovation as the decoration and fittings are old and outdated.
Service was top-notched. As a hilton gold member, i was given complimentary upgrade to the King Junior Suite. We had access to the lounge as well. Overall, it was an amazing stay. Would definitely comeby again next time.
The only reasons I gave 4/5 stars for service was the self service hot beverage station and making your own toast. Order their specials better, however, this time my poached eggs were not soft. Excellent wine and excellent bar lunch which they allowed us to eat in the restaurant which was a bonus. I love this location. Walks through the wetlands and to Penarth and easy links to Barry Island. Spa brilliant and the quiet area next to the gym brilliant for reading
Everything was excellent. Great welcome by Karl. Useful local tips. Spacious room. Quiet neighbourhood. Great parking. Superb breakfast.
This hotel offers has an uniqueness, which we thoroughly enjoyed including the lounge / library area. Nice broad selection of books available as well.
Free upgrade was a nice gesture.staffs all helpful.The ambiance also nice. Parking area also sufficient. For driving car trip. Gd choice to take. Will come again next time.
This hotel has a great location with the rooms being very neat and tidy, if a touch out of date. Being only a 5-10 minute walk to the centre of town and a 15-20 minute walk to Cardiff Bay is near perfect.
However during my stay, the pool was closed for renovation, one of the lifts was out of service and there appeared to be a large number of long term guests that require security guards on site at night in addition to having to lock in your breakfast time ahead of schedule.
There’s a receptionist who was very nice, she helped us with our luggage before we checked in and even after we checked out. She’s very friendly and also professional! About the room, it’s good overall with the price. Everything was totally fine to stay there for a short trip!
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131 reviews
8.5/10
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GGuest UserThe only reasons I gave 4/5 stars for service was the self service hot beverage station and making your own toast. Order their specials better, however, this time my poached eggs were not soft. Excellent wine and excellent bar lunch which they allowed us to eat in the restaurant which was a bonus. I love this location. Walks through the wetlands and to Penarth and easy links to Barry Island. Spa brilliant and the quiet area next to the gym brilliant for reading
GGuest UserThis hotel has a great location with the rooms being very neat and tidy, if a touch out of date. Being only a 5-10 minute walk to the centre of town and a 15-20 minute walk to Cardiff Bay is near perfect.
However during my stay, the pool was closed for renovation, one of the lifts was out of service and there appeared to be a large number of long term guests that require security guards on site at night in addition to having to lock in your breakfast time ahead of schedule.
TThismorningiwokeupinI stayed here for a business trip for one week. The room seemed to be clean but it is so dark that you can’t really tell if it is clean or not. That’s actually an issue - the lightening is bad. I couldn’t really work in the room since it had only a yellow ambient lightening and not a normal main source of light. The bathroom can be slightly cold if you don’t leave the door open so that warm air from the A/C can enter. It is shameful that they don’t have a breakfast included, especially for long stays in the hotel which is not so cheap and out of the center… at least one small sandwich would make things better, but nop 👎🏼. Another thing is that the area is not very nice. Unless you have to do something in that area, i don’t recommend you to stay. I was even told by taxi drivers to not walk around alone after it gets dark. Before I knew that, I did take a walk and it really felt a bit unsafe. The staff was ok, I didn’t have much contact with them. Only had an incident when I arrived - they couldn’t find me in their system (it was booked under other name by mistake but I actually changed it a week before arrival so I don’t know why they didn’t have updated information). There is a small gym, but almost all machines, except one, are for cardio exercises. Almost no restaurants or shops in the area.
FFilnadService was top-notched. As a hilton gold member, i was given complimentary upgrade to the King Junior Suite. We had access to the lounge as well. Overall, it was an amazing stay. Would definitely comeby again next time.
AAnonymous UserThere’s a receptionist who was very nice, she helped us with our luggage before we checked in and even after we checked out. She’s very friendly and also professional! About the room, it’s good overall with the price. Everything was totally fine to stay there for a short trip!
GGlossimarThe hotel is located in the city centre, with a supermarket and Chain fast food restaurants nearby, including 24 hours McDonald’s. The hotel design follows an industrial style, the rooms are spacious, and the bed is extremely comfortable. The restroom locate on the sixth floor has a very quiet and elegant atmosphere. The breakfast provided by the restaurant is delicious. The only downside is that the elevator was out of order during my stay.
GGuest UserI really enjoyed my stay overall. The location was fantastic—on a beautiful street—and the hotel building itself is stunning. When I arrived, I was warmly welcomed by a very kind Italian gentleman, which gave me a great first impression. My room, though located in a separate area, was clean, modern, and nicely decorated. Everything looked fresh and well thought out.
However, I was disappointed to find visible stains on the bed sheets. While I believe they had been washed, the stains hadn’t come out and the sheets were still used, which didn’t match the high standard the rest of the hotel presented. I think they should have replaced them.
Another minor inconvenience was the bathroom light, which was automatic and triggered the extractor fan. This meant that even during the night, using the bathroom caused the noisy fan to stay on for a while, which could’ve been avoided with a manual light switch, in my opinion.
Despite these issues, the stay was mostly very positive, but I can’t give a full five stars because of the sheets. Hopefully this can be improved for future guests.
LLewisWasn't great mostly due to the fact that you had Taxi drivers outside beeping horns all hours of the night.
People fighting and shouting outside the hotel.
As well as the Fire alarm going off at about 10:40pm.
I had to check out by 04:50 Am to catch a train and I didn't get to sleep until about 2:30am
This hotel is however right next to Cardiff Central Station so perfect for Travelling by train. Which is why I booked here.
After explaining my stay to reception I asked for a bottle of water for my travels and it was given to me complimentary which I really appreciated.
The hotel Staff were polite and welcoming, however and the room was quite clean. TV didn't work however which is a shame.
GGuest UserClayton was okay as far as hotels go, it was nice having a view of Cardiff from a top floor, staff were friendly too.
The Gym was tiny for the size of the hotel, the bedroom was a standard double room, the reviews said that the Clayton had been newly refurbished, but felt that the room was dated. Due to windows not being able to be open due to H&S, there was no fresh air, just air con. The room was mostly clean, few stains on the carpet, and floor felt dusty.
The hotel location was great, near the train station and in town, but for the cost, I was expecting something much better, as the night before we had a much cheaper hotel, and rooms came with kitchens, and were very modern - wish I had stayed at that one for the extra few nights.
SShan DograFree upgrade was a nice gesture.staffs all helpful.The ambiance also nice. Parking area also sufficient. For driving car trip. Gd choice to take. Will come again next time.
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