3-Star Hotels in San Andres, Colombia

Very good hotel. The rooms are very comfortable and all have a spectacular ocean view. Although at this time there may be some inconveniences (especially with the elevator) due to the remodeling, the vast majority of services are available. The breakfast is good but could have a little more variety. A short distance from the hotel there is a wide variety of dining options. Lots of types of food and for all budgets. The Hotel has a small private beach. The best beaches are less than 10 minutes away on foot. or you van rent an small car and do the tour around the island. It took 3 hours. Very friendly staff that solves any question or requirement.

Our experience started at check in. Very unfriendly staff and we waited...and waited for our room. Finally was given a room that had a very strong chemical smell, air conditioner that did not work and ants crawling all over. In addition, we were only given two bath towels (no hand towels, bath mat, etc). This was problematic because when using the shower, the water ran through the bathroom and into the bedroom and we had nothing to wipe it up with. We asked about the air con and were told there were no more rooms available and someone would be by to fix it. Later that night, no one fixed it and they couldn't until the next day, so we were given another room just for the night. This room had working air con but broken toilet seat that you could not sit on. The next morning we were kicked out around 9am when staff were waiting for us to leave and went back to original room having to move luggage between the 2 rooms. Air con still not fixed. Finally someone walked in and pointed a different remote at it and it worked! They did not say anything to us or explain the situation, but just left. We thought they were going to come back with a resolution but never did. When we went to adjust the temp with the remote we had, it stopped working again. At this point we had enough and booked somewhere else. For the SAME PRICE as this dump, we booked a 3 bedroom 3 bath with wrap around balcony through booking with views of the ocean and just one block from beach. Do yourself a favor and do the same.

This place is amazing! The staff was super friendly and very helpful. The atmosphere is totally relaxing. The food choices at the buffet are varied; if you can’t find something that you want to eat and fits your diet you are just choosing to be difficult. The whole building has a new and clean feel to it. Without a doubt we will be visiting here again in the near future. I would definitely recommend this place to anyone seeking a relaxing vacation with endless fun activities close by.

Tuvimos una terrible experiencia en este Apartahotel debido a un error en la reserva el cual fue responsabilidad de la administradora, la señora Omaira. El sistema de reservas del establecimiento lanzó por error una reserva para tres personas en un apartamento para 8 personas, la cantidad de personas en nuestro grupo familiar. Me comuniqué directamente con la administradora pidiéndole el corregir esto y me dijo que si, que el apartamento era para 8. Le pedì una segunda vez confirmación vìa email, de esto y del pago, lo cual nunca hizo. Al llegar a hacer el checking con mi familia, incluída mi abuela de 88 años y mi sobrino de 5, no nos dejaron entrar aduciendo que sólo habiamos pagado una reserva para tres. La señora Omaira no aceptò su responsabilidad diciendo que no era culpa de ella si no del sistema y no aceptó que falló al no confirmarme lo que le pedì dos veces. Sólo pudimos acceder al apartamento tras 2 horas de discusión y tras pagar $600.000 extra, sin consideración por la edad de mi abuela o mi sobrino La señora Omaira fue muy desconsiderada e ineficiente y no hizo nada por compensarnos por su error. Sólo tras pagar y porque nosotros se lo pedimos a manera de compensación, nos permitió hacer el check out dos horas más tarde. Una experiencia muy desagradable. Una pena encontrarse con una persona tan poco profesional e incompetente. El servicio por parte del personal de recepción y limpieza fue, sin embargo, muy amable. El apartamento era cómodo y agradable. Sin embargo no volveremos allí y no recomendaremos este Apartahotel a nadie.

Very good hotel. The rooms are very comfortable and all have a spectacular ocean view. Although at this time there may be some inconveniences (especially with the elevator) due to the remodeling, the vast majority of services are available. The breakfast is good but could have a little more variety. A short distance from the hotel there is a wide variety of dining options. Lots of types of food and for all budgets. The Hotel has a small private beach. The best beaches are less than 10 minutes away on foot. or you van rent an small car and do the tour around the island. It took 3 hours. Very friendly staff that solves any question or requirement.

Tuvimos una terrible experiencia en este Apartahotel debido a un error en la reserva el cual fue responsabilidad de la administradora, la señora Omaira. El sistema de reservas del establecimiento lanzó por error una reserva para tres personas en un apartamento para 8 personas, la cantidad de personas en nuestro grupo familiar. Me comuniqué directamente con la administradora pidiéndole el corregir esto y me dijo que si, que el apartamento era para 8. Le pedì una segunda vez confirmación vìa email, de esto y del pago, lo cual nunca hizo. Al llegar a hacer el checking con mi familia, incluída mi abuela de 88 años y mi sobrino de 5, no nos dejaron entrar aduciendo que sólo habiamos pagado una reserva para tres. La señora Omaira no aceptò su responsabilidad diciendo que no era culpa de ella si no del sistema y no aceptó que falló al no confirmarme lo que le pedì dos veces. Sólo pudimos acceder al apartamento tras 2 horas de discusión y tras pagar $600.000 extra, sin consideración por la edad de mi abuela o mi sobrino La señora Omaira fue muy desconsiderada e ineficiente y no hizo nada por compensarnos por su error. Sólo tras pagar y porque nosotros se lo pedimos a manera de compensación, nos permitió hacer el check out dos horas más tarde. Una experiencia muy desagradable. Una pena encontrarse con una persona tan poco profesional e incompetente. El servicio por parte del personal de recepción y limpieza fue, sin embargo, muy amable. El apartamento era cómodo y agradable. Sin embargo no volveremos allí y no recomendaremos este Apartahotel a nadie.

This place is amazing! The staff was super friendly and very helpful. The atmosphere is totally relaxing. The food choices at the buffet are varied; if you can’t find something that you want to eat and fits your diet you are just choosing to be difficult. The whole building has a new and clean feel to it. Without a doubt we will be visiting here again in the near future. I would definitely recommend this place to anyone seeking a relaxing vacation with endless fun activities close by.

Our experience started at check in. Very unfriendly staff and we waited...and waited for our room. Finally was given a room that had a very strong chemical smell, air conditioner that did not work and ants crawling all over. In addition, we were only given two bath towels (no hand towels, bath mat, etc). This was problematic because when using the shower, the water ran through the bathroom and into the bedroom and we had nothing to wipe it up with. We asked about the air con and were told there were no more rooms available and someone would be by to fix it. Later that night, no one fixed it and they couldn't until the next day, so we were given another room just for the night. This room had working air con but broken toilet seat that you could not sit on. The next morning we were kicked out around 9am when staff were waiting for us to leave and went back to original room having to move luggage between the 2 rooms. Air con still not fixed. Finally someone walked in and pointed a different remote at it and it worked! They did not say anything to us or explain the situation, but just left. We thought they were going to come back with a resolution but never did. When we went to adjust the temp with the remote we had, it stopped working again. At this point we had enough and booked somewhere else. For the SAME PRICE as this dump, we booked a 3 bedroom 3 bath with wrap around balcony through booking with views of the ocean and just one block from beach. Do yourself a favor and do the same.