Our room was quiet at night even though it was facing road and Mt Pilatus. The hotel has a very good sound proof windows installed.
Hotel was near a bus stop and journey to main train station was about 20 mins.
The hotel is clean and nice, however the location is far away from Lucerne and we can not reach the hotel with public transportation, we need to arrange a taxi/uber from station to hotel by ourselves. It will be better if the hotel can provide shuttle to the nearest train station or help customers to arrange taxi pick up from the train station because there is no taxi at the train station and it is hard to find uber because very few uber available in that area. The breakfast is great with various choices including fresh fruits.
Host are all friendly, room amenities are at minimal, you need to go down to lobby if you want to get a cup
of coffee. Kettle available upon request
plus point is breakfast is included.
Very convenient , just 2 bus stop away from Train station with few minute walk . Staff were all friendly . Provide us maps of places to see . Lion Monument is just 5 min away . We did not get breakfast but were allowed to get water and coffee from dining room.
First of all, the scenery in Lucerne exceeded my expectations! The hotel is right on the edge of Lake Lucerne, and you can see the scenery when you step out. You can sit downstairs for an afternoon✅
🗺️ Location:
Turn right at the Weggis Pier for 50 meters. There is a bus stop downstairs from the hotel. Go out the hotel front desk and go up the slope to the Rigi cable car. It takes about 8 minutes to climb, so the transportation is very, very convenient!
🏠 Environmental facilities:
The hotel is relatively traditional, not a star-rated hotel. It provides breakfast and has its own restaurant. The rooms are not big and some have terraces, facing Lake Lucerne. It is clean and hygienic.
✅Service attitude:
The boss personally helped to carry the luggage🧳, thank you very much; the sister at the front desk was super nice, check-in was very smooth, and she gave Rigi's travel guide and introduced it in detail, including several routes up the mountain and how long it takes to walk. When I was leaving, I saw my earrings and complimented them on how beautiful they looked. It made me feel good for the day!
The staff are nice and helpful. The location is closed to train station, very convenient. The room is clean. The breakfast is good. I will recommend this hotel to others.
Although it is a bit old, it is well maintained. The room is large and there is no problem opening two large suitcases. Although the hotel is a bit far from the city, the hotel provides free transportation tickets, which makes travel very convenient. You can take the train or bus as you like. The hotel has a parking lot, 14 francs for 24 hours, and you can enter and exit multiple times. You can scan the parking ticket at the front desk every time you leave. The front desk service is very good👍
I had a wonderful stay at Hotel Alpina Luzern! The location is unbeatable, right in the heart of Lucerne and just a short walk from the train station and iconic Chapel Bridge. The rooms were clean, cozy, and well-maintained, offering a peaceful retreat after exploring the city. The staff were incredibly friendly and accommodating, always ready to assist with a warm smile. The hotel’s charm and excellent service made my visit truly memorable. Highly recommended for anyone looking for comfort and convenience in Lucerne !
Centrally located in a quiet street in the city centre near the main train station ; stylish renovation of the hotel and functional kitchenette in the room I stayed (can you imagine there is a dish washer in the room ?😂and every day the housekeeper used it for our dirty dishes); laundry room on the first room and cozy cafe on the ground floor; reasonable price considering a Swiss standard; overall, excellent (input the confirmation number from trip.com and your name when you need to do the self check in at the entrance indoors; the door is closed and looks locked but actually you can open it 😂) ; will book it again when coming here in Luzern again ) 👍
Arrive in Zurich at 1pm and go straight to this hotel instead of staying in Lucerne. I went to see the morning at Mt. Rigi and I was lucky to watch the sunrise. It takes about an hour, so you have to go relaxed. (No train in the morning). The room itself is really motel level and the rest of the spa is excellent. Luxury spa feeling. Room prices are so expensive that there are plenty of empty rooms in high season. It feels like an Asian who gave a bad view (I don't have a few views in this direction)
Breakfast table outside the window
Others view towards the mountain side.
btw Rigi Mountain View runs out of hotel prices. Excellent breakfast
Please go watch the sunrise. It was amazing because there were no people on the way.
Ascending, it's already there. Most impressive during a 7 day trip to Switzerland
Very Good
55 reviews
8.7/10
Price from
SGD 385
per night
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8.5/10
Very Good
TToronto TouristVery convenient , just 2 bus stop away from Train station with few minute walk . Staff were all friendly . Provide us maps of places to see . Lion Monument is just 5 min away . We did not get breakfast but were allowed to get water and coffee from dining room.
TtasyThe check-in process was really difficult. We arrived at the hotel around 9 PM. The self check-in machine couldn’t find our booking. We called for help and talked on the phone for a long time, but still couldn’t check in. Luckily (and unluckily), some other guests arrived and had the same problem. Because there were more of us, finally a male staff member agreed to come and check the machine.
This staff member kept saying it was our fault – that we entered our name wrong, or that we mixed up the first name and last name. He insisted the machine had worked fine for six months and couldn’t be broken. We tried different combinations of our names many times, but nothing worked. He tried too – and when it still didn’t work, he finally admitted the machine was the problem. Around 11:30 PM, we finally entered the rooms.
The next day, after we explained everything, the very friendly and polite ladies at the front desk kindly gave us a 10% discount. Most things about the hotel were great, and the front desk ladies were super helpful. We fully understand that technical problems happen sometimes, and waiting 2.5 hours to check in was also okay for us. We doNOT blame anyone or anything for that. But what we couldn’t understand was how the staff member insisted it was our fault and how he did NOT believe anything we said, and his attitude was a bit rude when we tried to explain that it wasn’t our fault.
AAnonymous UserA strange thing happened in the early morning. Around 5:40, when we were still sleeping, the doorbell suddenly rang, waking us up. How could someone ring the doorbell so early in the morning? The bell rang for a while and then stopped. Just as we were about to fall asleep, the doorbell rang again. It lasted for a while and then stopped. This time we were completely woken up and felt a little panicked. After all, we were abroad. When the doorbell rang for the third time, we went to the door to see what was going on. As soon as we walked to the door, we heard the sound of someone rushing downstairs in the corridor. Looking out through the peephole, the lights in the corridor were still on and no one was there. There couldn't be a thief. We suddenly lost all sleep and immediately contacted the landlord on WHATSAPP. There was no reply, so we contacted Ctrip customer service. It was not until 19:57 local time that Ctrip customer service contacted the landlord and told us that the hotel's reply was that because the apartment is located in a public area, it cannot control who rings the doorbell. The doorbell was indeed installed in the hallway. The name of the apartment was clearly written on the bottom of the doorbell. There should be no possibility of pressing the wrong button. Moreover, the doorbell should be set up with a doorbell shut-off function like a hotel, otherwise it will seriously affect the normal rest of the guests and make people doubt the safety.
What is worthy of praise is Ctrip's customer service, quick follow-up and responsible attitude.
The apartment is about 15 minutes' walk from the train station and about 5 minutes from the old town. The apartment is located next to a small street, and there are no people on the street at night. There is a double bed and a sofa in the apartment. The double bed is not big, and there is something wrong with the spring. It creaks when it moves.
The kitchen has an oven, refrigerator, and induction cooker. The hand-held shower head and rod are broken, so it can only be held by hand, which is very inconvenient.
AAA KikiLocation wise is good as it’s right in the middle of the old town. Walking distance from the ferry dock and train station but stairs and cobblestones make it hard to drag your luggage. The only redeeming quality about the room is its size. The quadruple room is a good size for 4 adults with 4 luggages. However the amenities are close to nothing, the wifi is crap and the TV is always faulty. Cleanliness is average - doors are chipped and rusty, the tub is also chipped and dirty. We stayed quite a lot of nights and after the first two nights it’s like the housekeeping staff gave up on properly cleaning the room and replenishing the amenities. Would stay again only as a last resort.
KKCcccccccccCentrally located in a quiet street in the city centre near the main train station ; stylish renovation of the hotel and functional kitchenette in the room I stayed (can you imagine there is a dish washer in the room ?😂and every day the housekeeper used it for our dirty dishes); laundry room on the first room and cozy cafe on the ground floor; reasonable price considering a Swiss standard; overall, excellent (input the confirmation number from trip.com and your name when you need to do the self check in at the entrance indoors; the door is closed and looks locked but actually you can open it 😂) ; will book it again when coming here in Luzern again ) 👍
GGuest UserThe location of the hotel is perfectly beautiful and conveniently close to public transport. This includes the boats which go on various trips on the lake.
Service in the hotel was very good and I would especially like to mention Kenny at reception who was happy to go the extra mile. The food was good and a wonderful breakfast buffet is served. The coffee was good, croissants and bread fresh, a wonderful selection of good quality jam, simply excellent.
For those who wanted, there was even smoked salmon and on certain days, a glass of bubbly!!
Would also like to mention the two ladies who run “breakfast” and keep things clean and fresh. Thank you.
GGuest UserAlthough it is a bit old, it is well maintained. The room is large and there is no problem opening two large suitcases. Although the hotel is a bit far from the city, the hotel provides free transportation tickets, which makes travel very convenient. You can take the train or bus as you like. The hotel has a parking lot, 14 francs for 24 hours, and you can enter and exit multiple times. You can scan the parking ticket at the front desk every time you leave. The front desk service is very good👍
GGuest UserThe hotel is clean and nice, however the location is far away from Lucerne and we can not reach the hotel with public transportation, we need to arrange a taxi/uber from station to hotel by ourselves. It will be better if the hotel can provide shuttle to the nearest train station or help customers to arrange taxi pick up from the train station because there is no taxi at the train station and it is hard to find uber because very few uber available in that area. The breakfast is great with various choices including fresh fruits.
GGuest UserThe location is good, close to the train station and most sightseeing places in Luzern. The receptionists were all friendly and helpful. The only drawback of the hotel is noise levels. There are many restaurants around with outdoor seating so you would hear people chatting all the way till 11 pm. 5AM in the morning there would be loud street cleaning trucks. There was one night some bar nearby had loud drunk people noise till 2AM. There's no AC in the room so you have to leave the window open and deal with all the noises.
GGuest UserI had a wonderful stay at Hotel Alpina Luzern! The location is unbeatable, right in the heart of Lucerne and just a short walk from the train station and iconic Chapel Bridge. The rooms were clean, cozy, and well-maintained, offering a peaceful retreat after exploring the city. The staff were incredibly friendly and accommodating, always ready to assist with a warm smile. The hotel’s charm and excellent service made my visit truly memorable. Highly recommended for anyone looking for comfort and convenience in Lucerne !
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