It is near the top of the mountain, the scenery is invincible, suitable for friends, family, wedding vacation, food is very good, is the first choice for self-driving, the photo of the lawn side of the building is
First of all, the scenery in Lucerne exceeded my expectations! The hotel is right on the edge of Lake Lucerne, and you can see the scenery when you step out. You can sit downstairs for an afternoon✅
🗺️ Location:
Turn right at the Weggis Pier for 50 meters. There is a bus stop downstairs from the hotel. Go out the hotel front desk and go up the slope to the Rigi cable car. It takes about 8 minutes to climb, so the transportation is very, very convenient!
🏠 Environmental facilities:
The hotel is relatively traditional, not a star-rated hotel. It provides breakfast and has its own restaurant. The rooms are not big and some have terraces, facing Lake Lucerne. It is clean and hygienic.
✅Service attitude:
The boss personally helped to carry the luggage🧳, thank you very much; the sister at the front desk was super nice, check-in was very smooth, and she gave Rigi's travel guide and introduced it in detail, including several routes up the mountain and how long it takes to walk. When I was leaving, I saw my earrings and complimented them on how beautiful they looked. It made me feel good for the day!
The check-in process was really difficult. We arrived at the hotel around 9 PM. The self check-in machine couldn’t find our booking. We called for help and talked on the phone for a long time, but still couldn’t check in. Luckily (and unluckily), some other guests arrived and had the same problem. Because there were more of us, finally a male staff member agreed to come and check the machine.
This staff member kept saying it was our fault – that we entered our name wrong, or that we mixed up the first name and last name. He insisted the machine had worked fine for six months and couldn’t be broken. We tried different combinations of our names many times, but nothing worked. He tried too – and when it still didn’t work, he finally admitted the machine was the problem. Around 11:30 PM, we finally entered the rooms.
The next day, after we explained everything, the very friendly and polite ladies at the front desk kindly gave us a 10% discount. Most things about the hotel were great, and the front desk ladies were super helpful. We fully understand that technical problems happen sometimes, and waiting 2.5 hours to check in was also okay for us. We doNOT blame anyone or anything for that. But what we couldn’t understand was how the staff member insisted it was our fault and how he did NOT believe anything we said, and his attitude was a bit rude when we tried to explain that it wasn’t our fault.
We really liked our stay! The rooms were very spacious and clean , with the perfect amount of amenities. It’s a 40/45 min drive to Luzerne city centre, but we purposely picked a hotel outside cause we wanted to drive around. The room from the view was great too. I’d stay here again!
Maybe it is a good stay for a short trip if you had quiet neighbors. but I was unlucky to have very noisy guests around and it makes hard to have a good rest.
Our room was quiet at night even though it was facing road and Mt Pilatus. The hotel has a very good sound proof windows installed.
Hotel was near a bus stop and journey to main train station was about 20 mins.
Although it is a bit old, it is well maintained. The room is large and there is no problem opening two large suitcases. Although the hotel is a bit far from the city, the hotel provides free transportation tickets, which makes travel very convenient. You can take the train or bus as you like. The hotel has a parking lot, 14 francs for 24 hours, and you can enter and exit multiple times. You can scan the parking ticket at the front desk every time you leave. The front desk service is very good👍
The location is very remote, it is recommended to drive by car, the scenery is very good, the hotel’s swimming pool is also very nice, suitable for taking pictures but do not allow mobile phones to go in, I don’t know if no one can secretly take pictures when the door is opened in the morning hahaha, the hotel has nothing to eat , It’s best to bring something up from the mountain. There is a small supermarket next to the hotel to buy food. There is also a ski resort behind the hotel. The lift tickets do not need to be purchased in advance. When buying tickets on the spot, remember to tell them that you are going to stay in the store. discount
Location is a little far away, leaving the city's 3 train stations, breakfast is lower than expected, Lucerne is too expensive
Very Good
43 reviews
8.0/10
Price from
MYR 916
per night
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8.4/10
Very Good
AAnonymous UserStayed in Ibis styles for 2 days. The hotel receptionists and staff were so approachable and very accommodating. They guided us on how to go about the city with the different transportation available and the must see attractions in Luzern. Breakfast offered a variety of foods. Very clean room and toilet. I will recommend it to my friends who will visit Switzerland.
TtasyThe check-in process was really difficult. We arrived at the hotel around 9 PM. The self check-in machine couldn’t find our booking. We called for help and talked on the phone for a long time, but still couldn’t check in. Luckily (and unluckily), some other guests arrived and had the same problem. Because there were more of us, finally a male staff member agreed to come and check the machine.
This staff member kept saying it was our fault – that we entered our name wrong, or that we mixed up the first name and last name. He insisted the machine had worked fine for six months and couldn’t be broken. We tried different combinations of our names many times, but nothing worked. He tried too – and when it still didn’t work, he finally admitted the machine was the problem. Around 11:30 PM, we finally entered the rooms.
The next day, after we explained everything, the very friendly and polite ladies at the front desk kindly gave us a 10% discount. Most things about the hotel were great, and the front desk ladies were super helpful. We fully understand that technical problems happen sometimes, and waiting 2.5 hours to check in was also okay for us. We doNOT blame anyone or anything for that. But what we couldn’t understand was how the staff member insisted it was our fault and how he did NOT believe anything we said, and his attitude was a bit rude when we tried to explain that it wasn’t our fault.
HH JainThe room shown in pictures didn’t match what was offered on site. Very misleading. Took an hour of to and fro to be allocated a different room. The travel voucher never arrived by email, spent $$ on travel first day (shouldn’t have to) and got a travel voucher later after escalating to customer service. Breakfast was fine.
It’s a nice property but a few niggles as above. Must show correct pictures for rooms on advert.
AAnonymous UserA strange thing happened in the early morning. Around 5:40, when we were still sleeping, the doorbell suddenly rang, waking us up. How could someone ring the doorbell so early in the morning? The bell rang for a while and then stopped. Just as we were about to fall asleep, the doorbell rang again. It lasted for a while and then stopped. This time we were completely woken up and felt a little panicked. After all, we were abroad. When the doorbell rang for the third time, we went to the door to see what was going on. As soon as we walked to the door, we heard the sound of someone rushing downstairs in the corridor. Looking out through the peephole, the lights in the corridor were still on and no one was there. There couldn't be a thief. We suddenly lost all sleep and immediately contacted the landlord on WHATSAPP. There was no reply, so we contacted Ctrip customer service. It was not until 19:57 local time that Ctrip customer service contacted the landlord and told us that the hotel's reply was that because the apartment is located in a public area, it cannot control who rings the doorbell. The doorbell was indeed installed in the hallway. The name of the apartment was clearly written on the bottom of the doorbell. There should be no possibility of pressing the wrong button. Moreover, the doorbell should be set up with a doorbell shut-off function like a hotel, otherwise it will seriously affect the normal rest of the guests and make people doubt the safety.
What is worthy of praise is Ctrip's customer service, quick follow-up and responsible attitude.
The apartment is about 15 minutes' walk from the train station and about 5 minutes from the old town. The apartment is located next to a small street, and there are no people on the street at night. There is a double bed and a sofa in the apartment. The double bed is not big, and there is something wrong with the spring. It creaks when it moves.
The kitchen has an oven, refrigerator, and induction cooker. The hand-held shower head and rod are broken, so it can only be held by hand, which is very inconvenient.
XXi XuThe hotel is in a prime location with convenient transportation. The rooms are clean and tidy, very quiet and the scenery is excellent. The service staff is enthusiastic and the facilities are complete and advanced. The experience is very satisfactory and it is very convenient to go anywhere in the old town.
GGuest User10mins walk from Luzern train station, quite close and easy to find!!
The room is tidy and clean with usb and type-c plugs provided(great!!)
However, the water will leak when having shower, i think the host should add plastic tape for leakage prevention, the towel for placing on the floor could not absorb the leakage , so frustrated! Also, the water was not hot and warm enough. Very cold
The staff was nice and responsive from email of providing help
GGuest UserThe location of the hotel is perfectly beautiful and conveniently close to public transport. This includes the boats which go on various trips on the lake.
Service in the hotel was very good and I would especially like to mention Kenny at reception who was happy to go the extra mile. The food was good and a wonderful breakfast buffet is served. The coffee was good, croissants and bread fresh, a wonderful selection of good quality jam, simply excellent.
For those who wanted, there was even smoked salmon and on certain days, a glass of bubbly!!
Would also like to mention the two ladies who run “breakfast” and keep things clean and fresh. Thank you.
GGuest UserThe location is good, close to the train station and most sightseeing places in Luzern. The receptionists were all friendly and helpful. The only drawback of the hotel is noise levels. There are many restaurants around with outdoor seating so you would hear people chatting all the way till 11 pm. 5AM in the morning there would be loud street cleaning trucks. There was one night some bar nearby had loud drunk people noise till 2AM. There's no AC in the room so you have to leave the window open and deal with all the noises.
GGuest UserAlthough it is a bit old, it is well maintained. The room is large and there is no problem opening two large suitcases. Although the hotel is a bit far from the city, the hotel provides free transportation tickets, which makes travel very convenient. You can take the train or bus as you like. The hotel has a parking lot, 14 francs for 24 hours, and you can enter and exit multiple times. You can scan the parking ticket at the front desk every time you leave. The front desk service is very good👍
MMenschen001Facilities: This hotel is a chain hotel, and the facilities are the same and very complete. The hotel is located at the rest stop on the highway, so more people use it to rest on the highway.
Hygiene: The hygiene is very clean and tidy.
Environment: The surrounding environment is good, because it is on the highway, so it is relatively good, because there are some children's playgrounds and supermarkets.
Service: The service is good, and the breakfast is also good.
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