Hotels With spa in Central Visayas, Philippines

I was very disappointed after seeing breakfast buffet in this hotel! Knowing that it wasn’t cheap hotel and has lots of branches over Philippines, I didn’t expect that the buffet would be considering only Philippino and Chinese taste. Eggs weren’t even cooked well, hash brown smelled with old oil, most of the food contains pork, not much fruit choice ( only two ) , coffee tasted as though coffee machine wasn’t cleaned for ages. I raised a complaint knowing I had food poisoning after 2 consecutive days! All I heard is sorry we can provide you veggies … is it a best offer knowing how much we paid for this hotel! Then at least give people option of not including breakfast to the room price. Concerning room no problem, clean and nice.

The hygiene, environment, and service were excellent, nothing to complain about. Initially, I was given a room on the right-hand corridor off the elevator. Rooms in this location are directly on a thoroughfare, so the sounds of people talking and walking were incredibly loud. I didn't get any sleep that night. When I tried to communicate with the front desk, my English wasn't great, so the communication was a bit difficult. Luckily, Trip.com actively helped us communicate and eventually arranged a quiet room. However, there was a female staff member at the pool who seemed to discriminate against Chinese people. She clearly served two drinks at 9 PM, but when she saw I was Chinese, she insisted it was only one, while foreigners received two. This kind of service staff can bring a lot of negative impact to the hotel. I hope the hotel takes this seriously. Most importantly, the hotel's beach is extremely small, and the hotel itself is quite isolated. You can only stay within the hotel premises; going out requires a car. When booking hotels abroad, don't book too many days at once. If you need to check out early, Trip.com always gives evasive answers, saying the hotel won't allow refunds, implying that Trip.com has signed unfair clauses with the hotel.

Location is excellent. Ayala Mall is 5 minutes walk. SM City mall is 30 minutes walk. There are cafe and restaurants just across the street, McDonald's and 7 eleven just behind Nice Big room, excellent bed and mattress, excellent pillows so nice very comfortable. The room bed mattress & pillows are much better than the 2 other neighboring hotels which are more expensive, I've stayed there too. Breakfast was excellent, buffet and there was bacon yummy. What i didn't like about this hotel are... 1)! They still insist on a deposit during check in 2) the overhead shower and the hand shower handle was broken and needed fixing. I like this hotel MORE than the other two neighbour hotels just next door and will choose this again next time

The room was well-lit and bright, which put me in a great mood every morning! There are also many convenient restaurants nearby. However, the downside was the lack of hot water; it was only lukewarm, not hot enough for a comfortable shower, which was a bit inconvenient. Also, instead of bottled mineral water, they provided reusable glass bottles of water, so those who mind might want to consider that. The beach area is quite small, but the swimming pool is beautiful. If you're looking forward to the beach, you might be disappointed.

Overall, we had a pleasant stay at Fili Hotel NUSTAR. The facilities, amenities, and service from the room staff met our expectations. The pool, gym, and other amenities were excellent, and the breakfast buffet offered a wide variety of selections. My daughter especially loved the complimentary popcorn, bread, and juice served in the lobby during check-in, which was a thoughtful touch. However, there were a few areas that could be improved, particularly during the check-in process. For a five-star hotel, the check-in took quite a while due to the long queue, which was disappointing after arriving at the hotel. I had reserved a Twin Bed room, but upon check-in, we were informed that only a King Bed room was immediately available and that it would take longer if we chose to wait for a Twin Bed room to become available. The staff advised that they could arrange the room later, but this would have required them to enter our room after we had already settled in. Then, the in-room staff delivered extra pillows and bedding. We opted not to proceed with the extra bed setup and simply used the spacious couch, which we moved closer to the bed and made up with the extra bedding. This arrangement worked well for the three of us and allowed us to rest immediately after a long day of travel, without having to wait for additional room preparations or have staff working in the room while we were already relaxing. Note that their standard check-in time is at 3 PM, we arrived at the hotel past 3 pm already. We were also celebrating my husband's birthday during our stay. During the booking process, I requested if it would be possible to display a personalized birthday greeting on the room's TV screen. The hotel kindly confirmed via email that they would arrange the greeting and also provide a birthday cake. We truly appreciated the thoughtful birthday cake delivered to our room, which was a lovely gesture. However, the personalized birthday message on the TV was unfortunately not displayed as promised. Another issue occurred during check-in regarding our breakfast entitlement. I had booked a room with breakfast for three guests, but the hotel's system only reflected breakfast for two. Fortunately, the staff resolved the issue without requiring any additional payment for our daughter after I presented my Trip.com booking confirmation. While I appreciate how they handled the situation, I believe these booking details should already be accurate upon arrival to avoid unnecessary inconvenience. Despite these check-in concerns, the rest of our stay was enjoyable. The room attendants were attentive and regularly checked if we needed anything, making us feel well taken care of. Overall, I would still recommend Fili Hotel NUSTAR for its excellent facilities, comfortable accommodations, and friendly staff. My only suggestion is to improve the efficiency and accuracy of the check-in process, as it sets the first impression for guests. Hopefully, our experience was an isolated case, and future guests will enjoy a smoother arrival.

Traveling to the Philippines, I landed in Cebu and was worried about finding a good hotel. I booked one online beforehand, and it turned out to be quite a good value for money. Getting a taxi was also convenient. It was much better than I expected, hehe.

The island was beautiful and we really loved the place. However, I was disappointed with the drone policy. Even though I already had a permit, drone flying was only allowed in one specific area, which did not feel safe because it was surrounded by water. It would be better to provide safer and more flexible flying locations for visitors with approved permits.

The room was very clean. It had a luxurious feel, and when we checked in, we were offered a tropical drink. There are casinos and a shopping mall nearby, so I think you'll have a comfortable stay.

My family and I recently stayed at Crimson for a night, and the experience was nothing short of exceptional. My daughter absolutely loved the place, and the only word she could repeatedly say was, “AMAZING.” The buffet breakfast was outstanding, especially the wide variety of options available for kids. It was thoughtful touches like these that made our stay even more enjoyable. The foam party at the infinity pool was also a big highlight and added so much fun and excitement for the children. What truly made our stay memorable was the hospitality of the staff. Everyone was incredibly accommodating, warm, and approachable throughout our visit. During checkout, a piece of luggage belonging to a guest from Room 619 was accidentally loaded into our car. As soon as we discovered it, we immediately contacted the concierge, and the taxi driver kindly returned it to the hotel right away. Overall, we had a truly wonderful and memorable stay at the resort. Thank you for the excellent service and experience — we would gladly return and highly recommend Crimson to others.

I love this place because it is a big property with many different parts and things to do. There really many pools, an aqua park, an inflatable island on a large pool, a game room, a bar, a restaurant, a souvenir shop (that also sells basic medicines and toiletry needs), bathrooms, a garden, the beach front. If you are a family with children of different ages and even if you have grandparents in tow, this would be perfect. They’re not stingy with lounge chairs either and in one pool, you can play volleyball. Their rooms are good sized and comes with a small ref, hair dryer, a carafe and free tea and coffee. Their breakfast buffet is awesome with sooo many food and drinks to choose from. There is a BDO cash machine and their staff are very helpful and polite. Grab food are not allowed to deliver at the lobby, they can only make it to the gate of the property and while it is not far to walk there, you can ask for free shuttle to bring you to the gate to claim your order and then back to the lobby. They also take credit cards and water stations on each floor where you can refill your water bottles. There are 2 large water bottles in each room. I think the one issue I have is - I perceived this resort to be family friendly because of the many kinds of activities for different ages but our rooms came with bathrooms that has glass wall where a person outside the bathroom can pull up the blinds. I mean, why? When I booked the rooms, it didn’t mention that the bathroom would be like that. I wish they would provide a distinction during booking so that people who don’t want bathrooms to be like that can avoid it.