Hotel near Mactan,Lapu-Lapu City29.6% of visitors choose this area
JJoeBurg2025.07.18
My advice, do not stay here in July. The hotel allows the nearby teenage english students to stay, and they cause a lot of chaos and are unsupervised most of the time. (I am a teacher, little discipline) Unfortunately, this makes it feel more like a youth hostel, than a hotel.
Second, is the noise, lots of construction work up until 10pm and some all night long, lucky the room's AC is so loud but without it you can't sleep.
Third, be prepared for every single time you walk down into the lobby, sales people will pounce on you trying to sell condos. There should be no sales people within the hotel at all!
The pool and beach are amazing and the customer service is very good, but not as good as Boracay. But, at times the atmosphere is rowdy and not peaceful.
Lastly, the stock of the pool bar and beach bar is pretty poor, never has what you actually want, and it is overpriced. (food and drink)
Would I stay again? No. Is it value for money? I guess so.
I would pay a bit more to stay in a better resort closer to the beach.
Hotel near Mactan,Cordova29.6% of visitors choose this area
GGina May Nemis2025.08.07
This resort is truly exceptional! From the moment we arrived, the staff were incredibly welcoming and attentive, making us feel right at home. Our room was spacious, clean, and well-equipped, with a fantastic view. The resort's amenities, including the pool and beach access, were top-notch. We especially enjoyed the delicious food at the on-site restaurant and the peaceful atmosphere throughout the property. It was the perfect place to relax and unwind. We will definitely be back!”
Hotel is quite strict on security (albeit a bit troublesome cause need to scan every time you enter), but feels safe! Service by all staff was great. Help came quickly too when we dialled for assistance. Location may be slightly far from attraction, but there’s a mall with plenty of food options 5 mins away by foot, so it’s ok.
Oh! Gelato in the lobby taste really good :)
Hotel near Cebu Downtown,Cebu City68.1% of visitors choose this area
AAnonymous User2025.05.19
Nice stay, room was clean though they are strict with check in time we were there 12 PM early check in is not possible so we wait and then try again and asked at 2:55 PM, the lady at the front desk is not that friendly and told us the room is still not ready and will call us once ready. 3:10 PM still no update so I asked again another front desk personnel, this time it was a guy who gave me the key card. The room was ready all along but no initiative from them to update us.
Hotel near Mactan,Lapu-Lapu City29.6% of visitors choose this area
MMisha19932025.01.30
Good hotel to stay the night if you have a flight next day.
Simple but good hotel. Breakfast is decent. There is a 7-Eleven nearby.
The two diwnsides were a small bed although it was a double bed. But in fact it was a 1.5 bed. Quite small for two people.
And a noisy airconditioner.
Hotel near Cebu Downtown,Cebu City68.1% of visitors choose this area
Qqualityonheroine2025.06.17
I recently had the pleasure of visiting Fili Nustar Cebu, and I must say, it was a wonderful experience. The facility is modern, clean, and well-maintained, creating a comfortable environment for all visitors. The staff members are incredibly friendly, welcoming, and always willing to assist with any questions or concerns.
Their security measures are thorough, ensuring a safe space for everyone. Additionally, the location is convenient, making it easy to access from different parts of Cebu. Whether you're there for business or leisure, Fili Nustar Cebu provides a professional and efficient environment that meets high standards.
Overall, I highly recommend Fili Nustar Cebu for anyone in need of reliable and top-quality services in a secure and customer-focused setting.
We had a lovely stay at this beautiful resort. The infinity pool is stunning, and the direct beach access makes it even more special. The staff was very friendly and helpful throughout our stay. Everything was well organized and clean.
However, considering the price of €200 per night, the value for money could be improved. For the Philippines, this is quite a high rate, and we expected a bit more luxury. The breakfast buffet was quite basic — mostly cheap fruits like apples, oranges, and watermelon. We would have appreciated more tropical options, which are usually standard in the region. Also, cappuccinos were not included and had to be paid separately; only basic filter coffee was available.
Overall, it’s a great resort, but the pricing doesn’t fully match the experience
We really enjoyed our stay here. The room was clean and comfortable, and the amenities were incredible. It's also kid-friendly, which we appreciated. However, the hotel is quite far from the beach, so it's not recommended if you're traveling with seniors. The food was a bit expensive, but we had a great time enjoying drinks by the pool area.
Hotel near Mactan,Lapu-Lapu City29.6% of visitors choose this area
LLyneth Sullano2025.07.27
Super recommended service, all the staffs are very well trained and are all very friendly. Overall very nice here. Jpark won’t really let you walk away with a sad face, truly a 5-star Hotel+service! ❤️⭐️⭐️⭐️⭐️⭐️
Hotel near Mactan,Lapu-Lapu City29.6% of visitors choose this area
ZZak Macanas2025.04.22
Checked-in pretty late in the night with no issues and the front desk staff were very accommodating. We were only able to stay a few hours as to catch a morning flight. Free airport shuttle was a plus. Hotel location is excellent for guests with early morning flights. Will definitely book again in the future!
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GGuest UserHenann Tawala is a good choice in terms of location, service and food. However, the beach-front pools have been made exclusive to Henann Alona guests. It's a shame, it would have been a nice, relaxing alternative to watch the sunset, and listen to the band while sipping piña colada, since beach-front daybeds get collected and packed up at 6p.m. so if you want sunsets and live music, make sure to find your spot early on the sand since a LOT of people are gonna be there, it is a public beach after all.
JJoeBurgMy advice, do not stay here in July. The hotel allows the nearby teenage english students to stay, and they cause a lot of chaos and are unsupervised most of the time. (I am a teacher, little discipline) Unfortunately, this makes it feel more like a youth hostel, than a hotel.
Second, is the noise, lots of construction work up until 10pm and some all night long, lucky the room's AC is so loud but without it you can't sleep.
Third, be prepared for every single time you walk down into the lobby, sales people will pounce on you trying to sell condos. There should be no sales people within the hotel at all!
The pool and beach are amazing and the customer service is very good, but not as good as Boracay. But, at times the atmosphere is rowdy and not peaceful.
Lastly, the stock of the pool bar and beach bar is pretty poor, never has what you actually want, and it is overpriced. (food and drink)
Would I stay again? No. Is it value for money? I guess so.
I would pay a bit more to stay in a better resort closer to the beach.
BBubbleChimpGood for experienced divers but not for new divers, solo travellers, relaxing beach time or a deluxe experience even though it was £200+ a night so I did not think it was good value.
For me it was just the wrong choice and I didn't do enough research. The main disappointment comes down to me basing my expectations on the price instead of the 3 star rating. I haven't paid that much for a hotel before and usually go for 4 or 5 star places so I just don't understand the pricing, maybe that's just how it is in the Philippines. The staff and service are good, breakfast and the room are ok, spa and diving are the good amenities so it might be the diving location which warrants the price.
Lunch and dinner are good. I recommend the honey yoghurt muesli with mango and the chicken salad (with a dressing) for breakfast. Everything I had on the lunch/dinner menu was great - the tom kha gai soup, Dorado, burger, curry etc all good. Small range of beers and cocktails available but cocktails were good too.
The room and bathroom are fine for 3 star standards. There is termite stuff falling from the wood beams and dead moths or similar insects on shelves which did not get cleaned away.
The Swedish massage was good, I recommend Gail. The shiatsu was painful and pinched my skin so she switched to Swedish. The pool is murky and not enticing to swim in, lots of mozzies around it too.
I much preferred the beach and water conditions further down at Dauin. I like to relax on a nice beach and swim etc. that's where the great snorkeling is too. But the water at Atlantis is too rough and windy and the beach too narrow.
Although the dive masters are great for leading dives and probably for the other diving skills, I wouldn't recommend getting your open water certificate here especially if you're at all nervous about it. There were some differences with the SSI videos like being able to practise boat entry in the pool first and using a snorkel that I would have preferred what with the condition of the water there. The beach, water and entry conditions are so much better 20-30min down the beach at Dauin, Bongo Bongo beach. I managed to earn my open water and it was the reason for this trip but it wasn't a pleasant experience and I watched the divers enter at Dauin quite jealously.
Considering you can do 4-5 dives a day here plus a day for Apo island, I think 3-4 days here would be perfect.
The hotel tour prices were a bit more expensive than others I found and they do not arrange joiner tours so as a solo traveller, their tours were prohibitively expensive. For some reason there were no joiner tours available outside the hotel either, I don't know if that's because of the season (jan-feb) or that's usual for the Philippines but it's the first time I've experienced that in my travels.
The tour to Apo Island is good and well arranged. The only thing is as a snorkeler you have to wait until after lunch to get to the shallow turtle area but it was great and a benefit of going with the hotel is you leave on their boat right from the hotel, no need to drive to the ferry.
QqualityonheroineI recently had the pleasure of visiting Fili Nustar Cebu, and I must say, it was a wonderful experience. The facility is modern, clean, and well-maintained, creating a comfortable environment for all visitors. The staff members are incredibly friendly, welcoming, and always willing to assist with any questions or concerns.
Their security measures are thorough, ensuring a safe space for everyone. Additionally, the location is convenient, making it easy to access from different parts of Cebu. Whether you're there for business or leisure, Fili Nustar Cebu provides a professional and efficient environment that meets high standards.
Overall, I highly recommend Fili Nustar Cebu for anyone in need of reliable and top-quality services in a secure and customer-focused setting.
GGuest UserWe really enjoyed our stay here. The room was clean and comfortable, and the amenities were incredible. It's also kid-friendly, which we appreciated. However, the hotel is quite far from the beach, so it's not recommended if you're traveling with seniors. The food was a bit expensive, but we had a great time enjoying drinks by the pool area.
GGioTAll bookings at Nustar Resort include breakfast and access to the Executive Club Lounge located on the 23rd floor of Fili Hotel.
Mini-Bar is complimentary with a selection of 2 local beers, juices, and sodas. Nespresso machine with 4 capsules. TWG tea. Bottled water is unlimited. I appreciate the fridge being very cold.
Gerlain Paris branded bathroom amenities, as well as bath salts for the large bath.
Afternoon Tea (2:30 pm - 4:30 pm)
Light snacks with a limited selection of savory and sweet bites, they need to improve on this.
Evening cocktails and canapés (5:30 pm - 7:30 pm)
Excellent food buffet. I like the lechon quesadillas, jalapeño cheese poppers, and siomai. I appreciate the bartender crafting cocktails from a menu of drinks.
I understand the hotel is still brand new, but they need to do multiple inspections before releasing the room to guest. Vanity mirror was dusty from construction.
The Butler service was very attentive, many thanks to Ice (Butler) for making my stay pleasant, he would escort me to the pool, and even breakfast buffet at Fili Hotel bypassing the crowd at the entrance.
Breakfast Buffet is at Fili Hotel which is extensive and one of the best in Cebu. The problem is the crowd, while Nustar Butlers will escort Nustar guests to a table, there’s no dedicated tables for Nustar guests, which confuses the restaurant staff with seating assignments. Alternatively, the breakfast buffet at the executive club lounge is quiet but with limited options, they should have an a la carte menu to expand options like other international luxury hotels.
The security at the lobby entrance is wildly inconvenient and inconsistent, every time you enter you need to prove you’re a guest of Nustar and not a guest of Fili or a casino player. It’s weird that they are sometimes overly strict and many times just ignore people passing by. Guests have a keycard to use elevators what’s the point of the guards that have a list of people’s names and room numbers, if anything that’s a security risk.
The pool service is lacking. Shared between 2 hotels and the upcoming grand summit. The pool area lacks service of a 5-star hotel, towels need to be claimed at a towel hut. My expectation is that there are staff that will setup loungers with towels for guests. And since the pool facility is shared with the muncher large Fili Hotel it can get crowded. Fortunately, Nustar has a private infinity pool which was closed my stay.
Nustar Resort has potential to be Cebu’s most luxurious hotel, they have the hard product with their spacious luxurious rooms, but they need to improve their soft product - the service from the butlers are outstanding and personal, but everyone else seems to be lost. For the asking price of 250-300 usd per night there’s a lot to expect.
Nustar is primed for excellence but falls just short of achieving refined luxury. I’m hoping Nustar partners with Marriott and rebrand under Luxury Collection. Or even Hyatt with Unbound Collection.
TTable_for_3We just returned home from Crimson Resort and Spa Mactan. It was our first time in Cebu. It was a short but great trip.
The highlights:
Accommodations: We chose Crimson because we frequent high-rise hotels when traveling and decided this time we wanted a villa/bungalow type of room. No hallways and no elevators. Crimson checked those boxes. They also accommodated our requests for a king bed and first floor room.
Activities and amenities: Our daughter loved Crimzone and the children’s pool. It was hard to get her to leave. The Saturday foam party was fun and the pool staff were engaging. My wife and I both availed the spa and wow, we can see why they won an award for Best Value in Asia. The price was affordable while the quality of service was top-notch.
Food: The buffet breakfast was good and had a lot of variety. My favorite item was the fruit and veggie smoothies. Who knew bakchoy and mango blend well together? But it was the attentive staff that really made breakfast a great experience. We tried the 24-hour room service and I swear the chicken club sandwich was one of the best I’ve had in my entire life 5/5!
The lowlights:
Here are some reasons why we are not giving Crimson an excellent review.
1. Overpriced/low quality food in Saffron during ala carte dinner. Our first night we arrived in the evening and were hungry. For two people (our daughter is a toddler) we paid over 5000php for an appetizer, 3 entrees, one beer and one bottle of water. Honestly, the price would be ok for this amount of food if the quality was better. I would suggest Aka or Enye for higher quality food although we didn’t try either. Saffron was empty that night and we found out why.
2. Distance to places/sites. Crimson is quite far for shopping or eating at other restaurants. We hired a private car for 3 hours and was only able to visit two sites and one pasalubong store. Luckily it was only moderate traffic on that Saturday. 2500php for a sedan for 3 hours was reasonable.
3. The gift shop is waaaay overpriced. 950php for a small tube of sunblock seemed very high even at a resort. We also wanted some souvenirs, but there wasn’t much variety at all.
4. Our room needed some TLC. The paint in the nice tub was chipping, the caulking in the showers could use a refresh and there was a huge ipis (roach) in the closet. Luckily we spent most of the time outside the room.
5. No floaties or life vests for toddlers to use, even for rental. Despite having almost everything else, this would have been a nice touch.
6. We came to Cebu for mangoes and lechon, but Crimson didn’t offer these items and again, because of distance, it would have been nice to have some at the hotel.
The bottom line:
We enjoyed our stay and would definitely recommend it to others, however we would give them our full review so they are aware of the pros and cons.
Thank you to the wonderful staff that made up for the minor issues we encountered!
GGuest UserThe overall experience is good. Here are some of the highlights of our stay here in Solea Mactan:
Great points:
*Diverse and fun amenities which everyone can enjoy. From pools to beach to recreational activities.
*Staffs are accommodating. They are patient with our requests and always smiling.
*Foods are great! All are tasty.
*Hotel room is clean and hotel attendant always make sure that our rooms are clean.
*Freebies upon entrance for in-house guests.
For improvement:
*Bed requests. There should always be flexibility when it comes to guests bee choices especially for couples.
*Toilet flush. Flushing the toilet is sometimes challenging as the dirt slowly gets flushed down. This needs to be fixed.
*Leakage of water from shower room. There is a little amount of water leaking from the walls of the shower room to the outside wall facing the main room. For fixing as well.
*Slower request accommodation. This does not happen most of the times but there moments that our requests takes time to be done. There is one instance wherein we requested for a “make up room” but was not attended right away. We had to call again on the front desk for this to be accommodated, though they are still courteous and apologized on the request delay.
The experience is great and would recommend this to our friends but we hoped that the things needed to be fixed should be done asap for greater stay. Thank you Solea!
GGuest UserGranada is a special place to stay.
The owners are on the grounds and personally assisting with the guests and things around the resort.
Food menus are set for every other day, which is unique. The food is delicious! A mix between local and foreign cuisine. They’re accommodating with minor changes to each meal if you request it. They also asked if we wanted our Mel served in our room, which is very cool also!
Adults only, so it is a quiet place. Pool is 24 hours. Check out time can be flexible if requested and the room isn’t booked for your check out day.
This is a great place for couples who want a quiet and relaxing place to stay.
It’s nearby Oslob, the place to see whale sharks.
If taking a bus from Cebu city, the trip is about 3.5-4 hours depending on traffic.
The beach is relaxing with very natural sand composition and the sand isn’t connected to the water, it’s above it. Bring water shoes as the water is natural with coral. Great for snorkeling!
At night we found a giant hermit crab on the beach! First time to see one so big!
CCarl PaulThe hotel itself is great, and our family room was spacious and comfortable. The dining experience was excellent, with a well-balanced buffet breakfast and quick poolside service via a convenient QR code system.
However, the check-in process was a bit drawn-out. After I thought I had completed everything, I was called by phone back to pay a deposit. They mentioned they would contact me when the room was ready, but I never received a call. I ended up going back later on my own, and while the staff did apologize, it was still an inconvenience.
My only other gripe is the lack of valet parking, which I would expect at a hotel of this standard. Instead, guests have to walk roughly 250 meters each way to the car park, which can be uncomfortable in the heat.
Overall, a great stay with a few minor hiccups
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