Hotels With Spa in Chiapas, Mexico

The staff's attention is very good, the price-quality ratio is equal, I understand they are being re-designed and so some small details in the facilities, for all the rest, I just like to congratulate them, definitely my favorite hotel in this destination, I recommend it

Room was very clean. Single person but had 2 beds in room. Bathroom very clean. Supplied good towels. Soap shampoo, shower cap. Air con worked really well plus had overhead fan. Quit room on 3rd floor considering on main street. Had a pool which was clean and they supplied pool towels. Lounging and sitting area and pool bar. Corridor was blasting hot but rooms cool. Reception very modern. Efficient staff.

We visited Na Bolom 39 years ago and I promised myself that if I made it back to San Cristobal, I would stay there. We did and We were so pleased with the experience. The historic ambiance of the location, house, grounds and museum are the draw and if you appreciate that kind of stuff, you’ll love being able to lounge around in the courtyards and library and wander through the museum exhibits to notice something different each time. The surprise was how friendly the staff was, how good the food was and how comfortable the room was. We especially loved the in-room fireplace that they prepared for lighting each evening. On top of everything else, staying there helps support the Na Bolom Foundation that does great work in the region.

This hotel did everything from packing me a box lunch on my tour to helping me locate a doctor. Everyone was cheerful smiles and ready to wait hand and foot like a five star hotel! I saw the massage therapist and got the massage of my dreams... For only about 25 US dollars for 90 minutes :-) I tipped very well as it's not common in this area to tip she was quite surprised. The hotel is far enough away from Central to stay out of the noise but close enough to be a 6 minute walk. The food everyday was fabulous I stayed 2 nights, left for three and returned .. not only did they hold my luggage for me but they also had it in my room when I returned!! It was really cold when I went in February but they gave me an extra blanket in that solved my problem unfortunately didn't take any pictures of the beautiful garden 😭 They really met my every need while I was there! If you have just a little Spanish you can get by I am fluent that there were others there that did not have any!

Hemos estado una noche en el hotel Ciudad Real de Palenque dentro de un viaje organizado y cumple con su cometido. No es un hotel moderno pero tiene habitaciones amplias, piscina y un restaurante donde se puede comer bien. Además, el desayuno era más que suficiente para comenzar con fuerza el día y visitar el yacimiento arqueológico. Por tanto, se trata de una opción razonable si se visita Palenque.

Excellent and very good location

The staff's attention is very good, the price-quality ratio is equal, I understand they are being re-designed and so some small details in the facilities, for all the rest, I just like to congratulate them, definitely my favorite hotel in this destination, I recommend it

A decent, centrally-located hotel with spacious rooms. However, there were many little things that added up to a negative experience for me and I won't stay here again. PROS Pool, air conditioning, very close to central park (Parque Miguel Hidalgo), good pillows, big rooms, restaurant on-site CONS The pool was full of screaming kids most of the time. The first room they put me in was 103 and the door opened directly onto the pool. The noise was atrocious so on my second day I asked to be moved to a quieter room, which the staff did quickly and with many apologies. They put me on the third floor, room 301, but because the pool is in an open-air section in the center of the hotel, the noise echoed all over the property. Quieter, but definitely not tranquil. The bed gave me a back ache. It only had one sheet and a very thin plasticky coverlet. The air conditioning had two settings -- FULL blast or off. So I either froze or roasted. The shower couldn't maintain a steady temperature. Towels were scratchy. No hand towel. There was no bottled water in the room and no agua pura dispenser in the lobby. This is something I've seen often at other hotels in Mexico and I missed having access to drinking water. There is an OXXO convenience store only steps away though. STAIRS -- this hotel is not mobility-friendly. There is a big set of stairs even to get to reception. Avoid if you have knee problems. Summary: there are better hotels in the same area. Skip this one unless you have kids and want a pool for them.

Room was very clean. Single person but had 2 beds in room. Bathroom very clean. Supplied good towels. Soap shampoo, shower cap. Air con worked really well plus had overhead fan. Quit room on 3rd floor considering on main street. Had a pool which was clean and they supplied pool towels. Lounging and sitting area and pool bar. Corridor was blasting hot but rooms cool. Reception very modern. Efficient staff.

Hemos estado una noche en el hotel Ciudad Real de Palenque dentro de un viaje organizado y cumple con su cometido. No es un hotel moderno pero tiene habitaciones amplias, piscina y un restaurante donde se puede comer bien. Además, el desayuno era más que suficiente para comenzar con fuerza el día y visitar el yacimiento arqueológico. Por tanto, se trata de una opción razonable si se visita Palenque.

We have been travelling for three weeks but this was our favourite place. We stayed in a junior suite which was huge, well-appointed and had a balcony with seating. The place feels very tropical and has lots of trees and a lake and a cascading pool area. We ate dinner here and the menu featured a range of traditional Mayan dishes that were delicious. There were a couple of families of howler monkeys in the surrounding trees and listening to them in the morning and at dusk was incredible. Staff were all great and we would have loved to have stayed longer than 4 nights. Very hard to leave this special place right in the jungle. It was only 4km from the ruins, we caught a taxi there, but walked back via a very good footpath.

I recommend it, my bed was super comfortable, it has a very well-equipped kitchen, a Jacuzzi, and you can refill your water bottle in the kitchen, it is super close to the ADO station, you arrive in five minutes, and not to mention the staff is super friendly and helpful I recommend it

In the room itself we didn't feel uncomfortable, although it was moderately cleaned (we found a clothing piece of pre-inhabitants), and Wi-Fi only worked on the walking. You can visit a nearby supermarket and sit in the pool area in the evening. However, we all felt very dissuasively the inacceptable breakfast: no buffet, toast bread only unilaterally brown (better: burned), packed butter, marmelade and grievous whirlwind. A small fruit shell in award. That was it.

Interesting to see our experience confirmed by some recent reviews. It could have been the weather (unseasonably rainy) but we did not enjoy our stay as much as we had hoped. The cottages/bungalows are nice enough, but some of them are quite a distance from the facilities: their amenities in the room are good, and overall everything is comfortable. Unfortunately, the disinterested staff rather let this place down. This is particularly marked in the bar and restaurant, where the service is quite unbelievably slow and offhand. The food was average, but we were past the point of caring by the time it finally arrived. Very average value for the food quality. A bit of a management shake up, and this place could be something special. Until then...

We visited Na Bolom 39 years ago and I promised myself that if I made it back to San Cristobal, I would stay there. We did and We were so pleased with the experience. The historic ambiance of the location, house, grounds and museum are the draw and if you appreciate that kind of stuff, you’ll love being able to lounge around in the courtyards and library and wander through the museum exhibits to notice something different each time. The surprise was how friendly the staff was, how good the food was and how comfortable the room was. We especially loved the in-room fireplace that they prepared for lighting each evening. On top of everything else, staying there helps support the Na Bolom Foundation that does great work in the region.

This hotel did everything from packing me a box lunch on my tour to helping me locate a doctor. Everyone was cheerful smiles and ready to wait hand and foot like a five star hotel! I saw the massage therapist and got the massage of my dreams... For only about 25 US dollars for 90 minutes :-) I tipped very well as it's not common in this area to tip she was quite surprised. The hotel is far enough away from Central to stay out of the noise but close enough to be a 6 minute walk. The food everyday was fabulous I stayed 2 nights, left for three and returned .. not only did they hold my luggage for me but they also had it in my room when I returned!! It was really cold when I went in February but they gave me an extra blanket in that solved my problem unfortunately didn't take any pictures of the beautiful garden 😭 They really met my every need while I was there! If you have just a little Spanish you can get by I am fluent that there were others there that did not have any!