The room was spotless, comfortable, and equipped with everything we needed for a pleasant stay. The staff were friendly, professional, and always ready to assist with a smile. We also enjoyed the hotel’s facilities, particularly the swimming pool and the breakfast buffet, which offered a good variety of delicious food.
Overall, Grand Westside Hotel offers excellent value for money with its clean rooms, great amenities, and outstanding service. We would definitely stay here again and highly recommend it to anyone looking for a quality hotel near Manila Bay and the airport.
Hotel near Makati Central Business District,Makati100% of visitors choose this area
GGuest User2026.05.25
The New World Makati Hotel boasts an excellent location in the heart of the central business district, making it incredibly convenient for getting around and shopping. The rooms are spacious and spotless, with comfortable bedding and comprehensive amenities. The floor-to-ceiling windows offer expansive views. The hotel's pool and fitness areas are elegantly designed, and the breakfast spread is diverse and delicious. The staff are attentive, thoughtful, and respond promptly. Overall, the hotel has a sophisticated and grand ambiance, suitable for both business travelers and leisure guests. My stay was absolutely fantastic, and I highly recommend it.
The hotel is very near T3, but far from T1 airport. Most people assume just because it is near Terminal 3, they can walk over from Terminal one to the hotel. Not in Manila, there is a free shuttle from T1 to T3 and visa versa.
The hotel itself is actually very clean and i had a great stay.
I commend all the staff from security, frontdesk, phone support, bar and resto up to housekeeping team. They are all respectful, attentive, kind and they make you feel at home. The loctaion is superb! The room size is good too and value for money. The buffet breakfast is good too. Its the people that makes you want to come back!
My comment is the cleanliness...
1st the room: attached are the photos of the wall beside the room reading/coffee table - it was dusty! The housekeeping was quick to wipe it but didnt vacuum after. It seems there are only few housekeeper per floor as I see them working hard all the time. So it mught be lack of manpower to maintain the cleanliness
2ndnd the kettle - it was a little rusty and it was replaced with white stains :(
3rd pool - it shoumd be clean often as needed as I saw some insects floating around. I love that the water is a little warm but it should cleaned as often as possible. The water was not as clear as expected so it seems it been there for a while. Given the size and number of people and kids checked in, they should clean or replace the water as often. The glass on the pool might need cleaning too as it obstruct the view ( which is Okada and hundres of trees! ) I guess because the water is a little warm, it is always ”foggy” or ”moist” .?
4th Gym - its okay but the doors beside the mirrors are dusty that have web type of dust already. The wooden door has white spots that ” might” be a mould already. They need a good ventallation and dehumidifier or air purifier.
4th - smoking area.. just beside the pool with kids swimming around. They might to find other place.or.increase the tress and plants over there.
Good place and safe . An excellent customer service very helpful for a person whose flight is too early in the morning to request for Rhianna’s breakfast to be packed . Perfect swimming pool for senior and kids are separated. Thanks and highly recommended why? Breakfast buffet is perfect so many selection .
Try it and you will be satisfied!
The best thing about this hotel has to be its location. The access to Terminal 3 is excellent. The rooftop pool was also a highlight; while the view isn't amazing, the atmosphere is really nice. I also had a meal at the hotel restaurant, and it was delicious (in my opinion). Plus, there's a Lawson convenience store and a Subway right next to the hotel. The staff were very helpful, and I had no unpleasant experiences. Personally, I'd like to make this my regular hotel for future stays.
It's my first time to checked in with this hotel,but I got sad and frightened because when I checked the pillows on my room,I saw a blood on my pillow,it's really disgusting, so I call the front desk and tell him about the blood on the pillow.And he tells that he'll gonna ask the housekeeping to change it for me.This should be taking care of because in the first place,housekeeping can check it because they change pillows every room when they clean.They couldn't say that they didn't saw it,because the blood on the pillow was big,I think its a kind of laziness, because with their laziness, the hotel was seen things that would bear from the customers to go back again to their hotels.I think it was new,but why housekeeping don't do their job as good as to gove the people checking in feels comfortable and could would keep their minds that this hotel is capable to recommend to friends and relatives.I hope the management should take actions on this and be alert on their housekeeping because of their laziness,the hotels guests will get fewer and fewer.Thank you.
Love this place if you are seeking calm, silent surroundings. However, sad to say they don't have an elevator, so you have to use the stairs—and we were on the 4th floor! A bit tiring climbing up, if you have heavy luggage u can ask for assistance from them, but otherwise very nice. The room we have sleepers, TV in chinese 🤔😂, complete toiletries, a clothe rack, no ref, with a cozy sofa. Also near to MOA & airports.
Hotel near Makati Central Business District,Makati100% of visitors choose this area
AAnonymous User2026.06.24
Everything works fine except the room availability, which is subject to admin limited capacity to accommodate requests. Appreciate that some rooms are not available. It happens. It would be nice to set expectations before guests arrive or even before they book the room. This way they may be able to strategise and consider the possibilities. The photos are helpful as well. This I and other guests depend on heavily. My case is that non,smoking with window room is non-negotiable due to health restrictions. Thanks to the staff for understanding and assisting during the stay.
⭐⭐⭐⭐⭐
From the moment I arrived, I was impressed by how exceptionally clean and well-maintained the hotel was. Every area—from the lobby to my room—was spotless and inviting. What truly made my stay memorable, though, was the warm hospitality of the staff. Everyone greeted me with genuine smiles, was attentive to my needs, and went out of their way to make me feel welcome. Their professionalism and kindness created a comfortable, home-like atmosphere. I highly recommend this hotel to anyone looking for a clean, comfortable stay with outstanding customer service. I would gladly stay here again.
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AAnjel SilvaBerjaya is the hotel that always come in mind everytime I am planning to have staycation with friends very accessible and a very friendly staf
GGuest UserThe biggest highlight is the location. It’s right across from NAIA Terminal 3 via the Runway Manila bridge, which made arrival and departure incredibly stress-free. Being within Newport World Resorts also meant easy access to restaurants, cafes, and entertainment options without needing to travel far. The room was clean and well-maintained. It’s not very spacious, but it had everything needed for a short stay: a comfortable bed, strong air conditioning, and reliable Wi-Fi. Housekeeping was consistent throughout the stay. Service was efficient and polite. Staff were helpful, especially with check-in and basic requests. Overall, it’s a great choice for a short stay, layover, or business trip, especially if proximity to the airport is a priority.
@@apieceofmykOverall: 4/5
Location: 4.5/5
Very convenient. I stayed here for a 2-day ISO training held in one of their convention rooms, so it was super practical. It’s also right beside Starbucks, which was my go-to for coffee.
Value: 4/5
Reasonable for a short business stay, but parking has an extra fee.
Room: 3/5
The hotel feels old and nostalgic — classic elevators and hallways. Bathroom was clean, but the room had a slightly musky smell. Walls seem thin since I could hear a neighboring room’s phone and music.
Cleanliness: 5/5
Bathroom was neat and well-maintained.
Service: 5/5
Staff were friendly and accommodating.
Facilities: 5/5
Convention rooms are functional and convenient for seminars and trainings. The packaged food during the training was also good and complete, from breakfast snacks to lunch and merienda.
Final Take:
Good option for business stays and trainings. Not the most modern, but convenient and comfortable enough for short trips.
GGuest UserThank you ⭐⭐⭐⭐⭐
Had a great stay! The room was clean, comfortable, and well-maintained. The staff were friendly and helpful, and the location was convenient. Highly recommended, and I would happily stay here again. 😊I have already actually recommended it to my brother. He stayed for 3 days. Heid in the picture.
AAnonymous UserI commend all the staff from security, frontdesk, phone support, bar and resto up to housekeeping team. They are all respectful, attentive, kind and they make you feel at home. The loctaion is superb! The room size is good too and value for money. The buffet breakfast is good too. Its the people that makes you want to come back!
My comment is the cleanliness...
1st the room: attached are the photos of the wall beside the room reading/coffee table - it was dusty! The housekeeping was quick to wipe it but didnt vacuum after. It seems there are only few housekeeper per floor as I see them working hard all the time. So it mught be lack of manpower to maintain the cleanliness
2ndnd the kettle - it was a little rusty and it was replaced with white stains :(
3rd pool - it shoumd be clean often as needed as I saw some insects floating around. I love that the water is a little warm but it should cleaned as often as possible. The water was not as clear as expected so it seems it been there for a while. Given the size and number of people and kids checked in, they should clean or replace the water as often. The glass on the pool might need cleaning too as it obstruct the view ( which is Okada and hundres of trees! ) I guess because the water is a little warm, it is always ”foggy” or ”moist” .?
4th Gym - its okay but the doors beside the mirrors are dusty that have web type of dust already. The wooden door has white spots that ” might” be a mould already. They need a good ventallation and dehumidifier or air purifier.
4th - smoking area.. just beside the pool with kids swimming around. They might to find other place.or.increase the tress and plants over there.
TTravelGuy2Overall, we had a pleasant stay at the F1 Hotel. The staff were friendly and welcoming, greeting us with smiles and offering help whenever needed. The hotel arranged transportation for us several times, which made getting around very easy. The room was comfortable, though it lacked consistent hot water and felt somewhat dated. Breakfast was enjoyable, with plenty of options to choose from.
GGuest UserGreat value for money, highly recommended! The air conditioning unit is a bit old and noisy. The only downside is that because it's such great value, the hotel is often fully booked, so there's always a long wait for the elevator. They provide toothbrushes and even a microwave.
GGuest UserGood place and safe . An excellent customer service very helpful for a person whose flight is too early in the morning to request for Rhianna’s breakfast to be packed . Perfect swimming pool for senior and kids are separated. Thanks and highly recommended why? Breakfast buffet is perfect so many selection .
Try it and you will be satisfied!
JJaysamieComment
“I had a great experience at the hotel. The staff were friendly, the room was clean, and the service was excellent. I felt comfortable and well taken care of during my stay.”
,unstable connection in wifi is the problem.
GGuest UserThe price is affordable, rooms are clean enough, and people are friendly. Also, it is convenient to travel to all destinations, equally close.
However, there's only one hairdryer in the building, which makes it super inconvenient, and no slippers are provided. Another concern would be safety, Pasay city is more local, you can experience authentic lifestyle, but there are risks of getting into trouble I think.
All in all, after living 3 days there, I would still recommend travelers this hotel.
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