This hotel makes people feel the feeling of returning home: there are delicious dishes at home, a warm and homelike environment, and a full range of all-weather services. I'll come here if I have a chance.
The stay was generally pleasant. The rooms are quite simple, and the soundproofing could be improved, as you can clearly hear what's happening in the adjoining rooms. One night, for example, we could clearly hear the conversation of the man in the room next door.
As for the room, it doesn't stand out in any particular way. One thing that catches your attention upon entering is the smell, which is quite noticeable at first, although you eventually get used to it. I suspect it's coming from the curtains.
The hotel is well located, in a very quiet area. However, if you plan to get around on foot, keep in mind that the return journey can be somewhat challenging due to the hills. The great advantage of its location is that it's easily accessible from anywhere without having to go through the city center, as it is very well connected to highways and main roads.
The breakfast deserves a special mention: very complete, with a wide variety and quality products.
It is such a nice and luxury Spa hotel. Room is very well designed and comfy. Everything you need is in the room, kettle, fridge etc. Hotel has a Spa, Gym and swimming pool. Spa is not free but Gym and swimming pool is free. If you want to stay in San Sebastián but a bit farther from city center this is perfect place for you.
With a stay at Palacio Arriluce Hotel in Getxo (Algorta), you'll be a 1-minute drive from Bay of Biscay and 10 minutes from Bilbao Exhibition Centre. This luxury hotel is 7.4 mi (11.9 km) from Bilbao Fine Arts Museum and 7.5 mi (12 km) from Plaza Moyua.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a steam room, a fitness center, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 8:00 AM to 11:00 AM and on weekends from 8:00 AM to 11:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free valet parking is available onsite.
Make yourself at home in one of the 49 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature bathtubs or showers, hair dryers, and bathrobes. Conveniences include phones, as well as safes and desks.
The air conditioning in the room is not working. At least the heating is not there. It's 11 degrees outside and 22 degrees inside. It's windy outside. It's so cold that I have to use a heat pad to stay overnight.
Hotel near Old Town,Bilbao100% of visitors choose this area
JJimmy _Valencia2025.08.22
We had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!
The room is good, the location is average, suitable for self-driving travel. The service is very bad. Things are forgotten in the hotel, let me help mail, pay for it. The hotel actually said that there is no such service, let yourself go back to the hotel to get it. Speechless
Hygienic: very clean, equipped with a toilet
Facilities: very new, with minibar and desk, convenient, large space
Environment: equipped with parking lot and restaurant, rich breakfast, afternoon tea in the afternoon, convenient eating; the road and the mountain outside the window, very beautiful
It's a 15 minute walk from Kikutetsu station and bus terminal, and a 5 minute walk from the city center private railway station. There is a large supermarket nearby. There are many restaurants nearby, including one that serves Basque-style Japanese cuisine (the owner chef is Japanese).
The hotel is stylish and clean. The only drawback is that the elevator doesn't come easily. Internet speed is ok.
Hotel near Antiguo,San Sebastian5.6% of visitors choose this area
Mmarkee2023.11.15
The hotel is not on the beach, just a few hundred meters away from Shell Bay, but it has to go uphill. There are no restaurants nearby. There are bicycles at the door for riding. The rooms are okay. One of our rooms had a peculiar smell, but the others did not.
Very Good
118 reviews
8.8/10
Price from
122,126 KZT
per night
Check Availability
See All Hotels With Spa in Basque Country
Recent Reviews for Basque Country Hotels
See all
9.0/10
Great
GGuest UserIt's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details.
1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off).
2) Centuries of dust on the shelf and TV.
3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time.
And I thought: ”ok we can live with that”. BUT
3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: ”It's winter, the air conditioner only works for heating”. This we find out after we have been ”cooling” for a day and a half (but the hotel description has 138 rooms with air conditioning!?).
4) We get a fan to cool down.
5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective).
This hotel recived 3 out of 5 in my rating.
P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea)
The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest
CChoupinettesThe air conditioning in the room is not working. At least the heating is not there. It's 11 degrees outside and 22 degrees inside. It's windy outside. It's so cold that I have to use a heat pad to stay overnight.
GGuest UserThe stay was generally pleasant. The rooms are quite simple, and the soundproofing could be improved, as you can clearly hear what's happening in the adjoining rooms. One night, for example, we could clearly hear the conversation of the man in the room next door.
As for the room, it doesn't stand out in any particular way. One thing that catches your attention upon entering is the smell, which is quite noticeable at first, although you eventually get used to it. I suspect it's coming from the curtains.
The hotel is well located, in a very quiet area. However, if you plan to get around on foot, keep in mind that the return journey can be somewhat challenging due to the hills. The great advantage of its location is that it's easily accessible from anywhere without having to go through the city center, as it is very well connected to highways and main roads.
The breakfast deserves a special mention: very complete, with a wide variety and quality products.
CCengizIt is such a nice and luxury Spa hotel. Room is very well designed and comfy. Everything you need is in the room, kettle, fridge etc. Hotel has a Spa, Gym and swimming pool. Spa is not free but Gym and swimming pool is free. If you want to stay in San Sebastián but a bit farther from city center this is perfect place for you.
ととんころりんIt's a 15 minute walk from Kikutetsu station and bus terminal, and a 5 minute walk from the city center private railway station. There is a large supermarket nearby. There are many restaurants nearby, including one that serves Basque-style Japanese cuisine (the owner chef is Japanese).
The hotel is stylish and clean. The only drawback is that the elevator doesn't come easily. Internet speed is ok.
WWHYhuwaWhen booking, I specifically looked for a relatively new hotel. There is a subway downstairs. ** compatriots can go to San Mame Stadium to watch the game in three subway stops. The British Palace Mall is across the road. It only takes 10 minutes to walk to the old town. It is very convenient. The hotel does not have a parking lot. The public parking lot is a little more than 10 minutes away. There are many restaurants and cafes around, which is super convenient for eating.
JJimmy _ValenciaWe had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!
MmarkeeThe hotel is not on the beach, just a few hundred meters away from Shell Bay, but it has to go uphill. There are no restaurants nearby. There are bicycles at the door for riding. The rooms are okay. One of our rooms had a peculiar smell, but the others did not.
MMatthewPerfect location in the middle of the town and right by the clock with the dancing figures. Lovely bodega bar downstairs. Rooms are spacious and comfortable.
FfemalekingHygienic: very clean, equipped with a toilet
Facilities: very new, with minibar and desk, convenient, large space
Environment: equipped with parking lot and restaurant, rich breakfast, afternoon tea in the afternoon, convenient eating; the road and the mountain outside the window, very beautiful
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.