I checked in mainly for the convenience of my connecting flight the next morning, as the hotel is located inside the passenger terminal, and I could see planes taking off and landing from my room without experiencing any noise. The room facilities were average. It would have been more thoughtful to have an electric kettle.
Hotel staff are friendly, the hotel and room was clean.
The complimentary breakfast was good with bottomless coffee.
My room was clean but the shower sucked, and the plate glass shower doors were jammed and very difficult to move, also lacked an air vent.
The room didn’t have any air conditioning and the thermostat on the wall didn’t control anything!??
Good stay. Pool and hot tub were great. A few of the other amenities could use attention, though. One of the washing machines wasn’t working, and breakfast was cold. There is also an omelette station that apparently only operates when it’s not “slow season”
The service is always incredible, and the hotel location and cleanliness was top notch. Maybe just call ahead when you’re booking so you know what to expect for breakfast.
We would stay again
My fellow Rotarian and I came for the 2025 Rotary International Conference in Calgary. The stay was pleasant. Service was excellent. Room was cleaned daily which was nice returning to a tidy clean room. Coffee and tea were replenished daily which was great. I will highly recommend to friends and family. The hotel was so close to the airport. Shuttle service was provided to the airport which was convenient. I liked the lobby display ready for the 2015 Calgary Stampede from July 1st 2025 for ten days.
The hotel was very clean. Our room had a king size bed and a mini fridge and a very clean bathroom. There was a number of events with lots of teenagers and they put us in the far end and we never heard anything from anyone. We slept great . Breakfast had a ride ran of cereals, eggs, sausage, hashbrowns, and fruit, fruits, as well as yogurt, etc. it was as good as a busy place could Have. If need be, we would stay there again
The hotel is in a shopping center in the south of the city, surrounded by Safeway, Walmart, McDonald's is very convenient. There is also a Japanese Gardon nearby that is very good but did not go. The hotel has free parking and an indoor swimming pool. The room was clean and tidy. Breakfast sausage egg bread juice yogurt milk fruit. It's good to sleep at night. Disadvantages The air conditioner is loud and affects rest.
Clean and tidy room
The breakfast was very simple, just eggs, potato chips and bread, and there was not much space. I was a little disappointed and had to eat out again.
The hair dryer stops after 2 minutes and I can’t continue blowing.
The only advantage is that it is very close to West Edmonton Mall.
What I like: the location
It is easy to go to Lake Louis by public bus no 11 from hotel, about 10 minutes. Prepare exact coins as there is no change ($2) A private bus going to Lake Moraine is just at the front door.
Swimming pool is of decent size and spa are good facilities after a day’s hike.
The front desk staff Honey is very helpful and friendly, she is very patient and customer oriented. Sweetly is nice and efficient. However, all other front desk staff who I encounter are not engaging and lack of enthusiasm.
Food in Pizza and pasta bar is pretty good.
What I don’t like:
Room size is small. Our room is deluxe Queen room. We can’t even open our suitcase. In the main building, rooms directly facing the swimming pool is not private as people in the spa can see you.
Kettle is old and not cordless, only provide paper cups in the room.
Very Good
208 reviews
8.5/10
Price from
DKK 1,141
per night
Check availability
See All Hotels With Spa in Alberta
Recent Reviews for Alberta Hotels
See all
9.5/10
Amazing
Hands down, the hotel is superb! We believe it is the most glittering gem in Canada. The hotel is: - located in a vantage point that commands the best view of the lake; - nice and comfortable room that commands an open view of greenery; - squeaky clean and spick and span; - very comfortable mattresses and duvets that are top of the class. You are mollycoddled. - quiet and reclusive, and conveniences are a stone's throw away! Simply the best accommodation!
Banff town is relatively small, Irwin's Mountain Inn is within short walking disance to eateries and IGA grocery store. Guest are provided with 3-day free Roam Transit which is very good to Gondola Base, the Roam bus stop is right in front of the hotel.
The Hotel is beautiful. From the main entrance, to the rooms and the Little Chief restaurant. Beds were very comfortable. Love the design elements of the room! Each staff encounter was excellent, they always exhibited a high level of customer service. Really appreciated the dining experience! Again the staff were very accommodating and approachable. We chose Indigenous courses that were excellent, although the portions were quite large. We attended the Colin James concert, which was epic! The venue was great! Perfect Birthday celebration!
We stayed here for one night. The room was bright and spacious. I liked the sliding shower door. Usually hotels have curtains that get wet and sometimes water leaks outside. The bathroom was small but clean with good lighting. It had a fridge, microwave, coffee maker and tv. The room window was nice and big. The pool and hot tub was a great amenity. The pool place had nice big windows with a great view. I loved the shower/restroom (with a bench) by the pool which made it convenient to shower and change before heading back to the room. They also provided pool towels. The location was conveniently located near restaurants and maligne canyon (which was closed due to the wild fire). Breakfast wasn’t included. I would recommend staying here. 
My fellow Rotarian and I came for the 2025 Rotary International Conference in Calgary. The stay was pleasant. Service was excellent. Room was cleaned daily which was nice returning to a tidy clean room. Coffee and tea were replenished daily which was great. I will highly recommend to friends and family. The hotel was so close to the airport. Shuttle service was provided to the airport which was convenient. I liked the lobby display ready for the 2015 Calgary Stampede from July 1st 2025 for ten days.
Exceptional easy check in with Anna she is friendly and cooperative ❤️the water slide ,hot tub very nice The breakfast is good very basic intercontinental . The view is amazing .
This is a convenient hotel for accessing Lake Louise ski area and the Chateau. I was in the upgraded room category in Building 5, which is a short walk away from the main building where the two restaurants are located, both of which seemed good although I only ate breakfast in Legends. But even this upgraded room was a little rough around the edges, such as painting the marred up doors, etc. But overall I enjoyed staying here and would return.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 1.5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.