Huge hotel with great facilities, but gym, sauna, onsen and pool have to be paid extra and at high prices. That left a very bitter aftertaste. The room was large but a bit dated and could be cleaned better.
The service at the reception could be nicer and speak better English. However, the rest of the service staff were extremely nice and helpful. Early check-in was possible free of charge.
The hotel is very close to Kobe airport, but only offers a shuttle service for the train stations. Why not also for the airport is somewhat questionable.
The view outside the room is great as it is close to Kobe Harbour (not quite sure) but it is pity that the soundproofing not quite well as we can hear noise passed from another guest room. And I don’t recommend the dinner buffet here because the menu is limited
Overall it is good ,the surrounding of the hotel is very beautiful
Great that the hotel has shuttle bus service from Sannoymiya station, and the service is fantastic. It was hassle free and easy to get to the hotel. Other services were great as well, however, the laundry service was less than great. There are not enough washing machines for the size of the hotel, and many guests are always queuing for the washing machine. Also, the bell captain is inconsistent with the way of managing the laundry queue. Sometimes, there is a waiting list for guests to register on, while other times, there is a need to wait in person for the key to be available.
Hotel near Awaji Island,Awaji3.2% of visitors choose this area
GGuest User2025.03.30
An excellent choice for visiting Awaji Island. The rooms are spacious with great views. The hotel's buffet offers a wide selection and is very reasonably priced. What impressed me most was the incredibly friendly and welcoming staff, who were genuinely accommodating and went out of their way to assist. I will definitely stay there again.
The rooms are spacious and well-designed. The ocean-view rooms face the Akashi Kaikyo Bridge, offering a stunning view. The Dancong experience was impeccable.
However, I must say that the hotel is incredibly far from the subway station, and there's nothing around it. If you're someone with limited physical activity like me, I highly recommend this place. Even a late-night trip to the convenience store feels like a long hike.
Hotel near Awaji Island,Sumoto3.2% of visitors choose this area
SSamson2024.12.23
The hotel service is very good, nothing to say. The food is top notch. The room faces the unparalleled sea view and you can see the sunrise. The only thing I can fault is that there are not enough plug-ins in the room. The room I stayed in only has one set of plug-ins. There is no Wi-Fi, and you don’t even have to pay for it. 
Hotel near Arima Onsen Hotspring,Kobe44.4% of visitors choose this area
Llioncia2025.08.01
Right as I stepped out of the subway station, I was lucky enough to catch the hotel's shuttle bus. The driver already had the list of guests checking in that day. Our hotel room was incredibly spacious, and the service was truly impeccable. The Kaiseki dinner we had ordered was exceptionally fresh and delicious. The hotel also features a traditional *kominka* (old Japanese house), which is said to be a lovely tea room. However, you do need to make an advance reservation at the front desk. Both the Kin-no-yu (Golden Spring) and Gin-no-yu (Silver Spring) were absolutely fantastic. Despite having a scabbed-over leg injury, I couldn't resist taking a dip in the hot springs. To my surprise, my wound showed no ill effects whatsoever.
Hotel near Awaji Island,Minamiawaji3.2% of visitors choose this area
GGuest User2025.07.21
I'm fairly certain this hotel used to be the Daiwa Royal Hotel. I've stayed here many times before, even under its previous name, but this was my first visit since the rebranding. Considering the high price, the amenities provided were quite basic. On a positive note, the complimentary drinks and snacks were a nice touch.
The most significant disappointment was the 50-minute wait for breakfast. Had this not been an issue, my stay would have been far more satisfactory. During peak times, such as the busy summer holiday season, I strongly suggest they consider expanding the breakfast area or increasing its capacity. Despite the wait, the breakfast itself was absolutely fantastic. Unfortunately, this lengthy delay significantly impacted our sightseeing plans for the day.
Very nice Japanese hotel with good service and facilities (public hot spring bath where women and men are separate and several private hot spring baths that I recommend to book in advance). We also had an amazing massage in the hotel spa. The down side would be that the hotel doesn't offer western beds (only Japansese futons) and that the personnel doesn't speak very good English (but are very nice and are trying their best to help)
Hotel near Arima Onsen Hotspring,Kobe44.4% of visitors choose this area
WWeilingdunliuyong2025.07.26
I booked this hotel because it was touted as one of Asia's top 100 onsen hotels for 2025. However, apart from the hot springs being decent, every other aspect of the service was a massive letdown. To begin with, both the kaiseki dinner and the breakfast the following day were truly subpar. The room was dreadfully small. Furthermore, despite inquiring about kimonos (as there were none in the room) with both the front desk manager and a server, who assured us they would send them up shortly and even took our sizes, not a single kimono materialized by the time we checked out the next day. We paid over 7,000 RMB for a family tatami room for four, including breakfast and dinner. At this price point, anyone staying here is simply getting ripped off. There will absolutely not be a second visit, and I also sensed a certain unfriendliness towards Chinese guests.
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163 reviews
9.6/10
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AAnonymous UserGreat that the hotel has shuttle bus service from Sannoymiya station, and the service is fantastic. It was hassle free and easy to get to the hotel. Other services were great as well, however, the laundry service was less than great. There are not enough washing machines for the size of the hotel, and many guests are always queuing for the washing machine. Also, the bell captain is inconsistent with the way of managing the laundry queue. Sometimes, there is a waiting list for guests to register on, while other times, there is a need to wait in person for the key to be available.
GGuest UserI'm fairly certain this hotel used to be the Daiwa Royal Hotel. I've stayed here many times before, even under its previous name, but this was my first visit since the rebranding. Considering the high price, the amenities provided were quite basic. On a positive note, the complimentary drinks and snacks were a nice touch.
The most significant disappointment was the 50-minute wait for breakfast. Had this not been an issue, my stay would have been far more satisfactory. During peak times, such as the busy summer holiday season, I strongly suggest they consider expanding the breakfast area or increasing its capacity. Despite the wait, the breakfast itself was absolutely fantastic. Unfortunately, this lengthy delay significantly impacted our sightseeing plans for the day.
NNormanThe location is excellent for visiting nearby sightseeing spots. For example, Kitano Ijinkan and Herb Garden. The high speed railway is also right next to the hotel, which makes it very convenient. I have been to other hotels such as Hotel Okura and Meriken Oriental Hotel. After visiting all of them, I still think ANA Crowne Kobe is not only the cheapest but the best in terms of location, services, and amenities. For example, gym is Crowne is free compared to the other two. They also got adapters for foreigners unlike the other two. Furthermore, they got a lot of restaurants inside and nearby which makes it a very appealing place for a business trip.
11502117****The hot spring is small, but there are few people, and there are both gold and silver hot springs.
Meals are between 350 and 600 per person, which is pretty good. Breakfast is more than 100 per person, which is quite cost-effective.
The front desk can communicate in English or a translator depending on the personnel situation, and the service attitude is very good.
There was a foreign waiter in the restaurant who said he was learning English, but his English was actually very good.
There were no reviews when booking, so it was a successful adventure.
AAnonymous UserThis should be the cheapest hotel among Tadao Ando's architectural works. It focuses on the best value for money. The kitchen in the loft room is quite easy to use, with all the pots and pans available. The massage bathtub in the bathroom upstairs is also very good. Yes, the only regret is that you can't see the sea from the room. You can't see the sea even if you have stayed in a Western-style single room before. You can only walk outside to enjoy it. It's a bit of a pity. The breakfast provided by the hotel is quite delicious. I ate all the rice in a pot.
AAnonymous UserHuge hotel with great facilities, but gym, sauna, onsen and pool have to be paid extra and at high prices. That left a very bitter aftertaste. The room was large but a bit dated and could be cleaned better.
The service at the reception could be nicer and speak better English. However, the rest of the service staff were extremely nice and helpful. Early check-in was possible free of charge.
The hotel is very close to Kobe airport, but only offers a shuttle service for the train stations. Why not also for the airport is somewhat questionable.
MM225665****The view outside the room is great as it is close to Kobe Harbour (not quite sure) but it is pity that the soundproofing not quite well as we can hear noise passed from another guest room. And I don’t recommend the dinner buffet here because the menu is limited
Overall it is good ,the surrounding of the hotel is very beautiful
GGuest UserAn excellent choice for visiting Awaji Island. The rooms are spacious with great views. The hotel's buffet offers a wide selection and is very reasonably priced. What impressed me most was the incredibly friendly and welcoming staff, who were genuinely accommodating and went out of their way to assist. I will definitely stay there again.
AAdnanGreat hotel in a fantastic location! We had a lovely time here and were well looked after. The onsen was glorious in the evenings also. Wasn’t too happy about the added cost of being given a second key for the room (which we didn’t ask for, but were given and had no idea we would be charged). Aside from the added cost at check out, it was lovely!!
WWeilingdunliuyongI booked this hotel because it was touted as one of Asia's top 100 onsen hotels for 2025. However, apart from the hot springs being decent, every other aspect of the service was a massive letdown. To begin with, both the kaiseki dinner and the breakfast the following day were truly subpar. The room was dreadfully small. Furthermore, despite inquiring about kimonos (as there were none in the room) with both the front desk manager and a server, who assured us they would send them up shortly and even took our sizes, not a single kimono materialized by the time we checked out the next day. We paid over 7,000 RMB for a family tatami room for four, including breakfast and dinner. At this price point, anyone staying here is simply getting ripped off. There will absolutely not be a second visit, and I also sensed a certain unfriendliness towards Chinese guests.
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