I stayed at this hotel upon arrival and departure from Zanzibar. The first time it was a short and enjoyable stay. Unfortunately, during my second stay I was upgraded to room 301, which is large and overlooks the swimming pool, but it needs maintenance, especially the bathroom, which needs immediate maintenance. It is a very noisy room, as you can hear the sounds of the elevator and the water pump. The furniture is luxurious, but old and needs to be upgraded. The location is excellent, overlooking the port, but the entrance to the hotel is on a potholed street. The staff is friendly and respectful.
The front desk provided a room that was already occupied. When we checked in at 23:00 late at night and opened the door, a middle-aged man was already sleeping on the bed. The man was frightened and very angry. Similarly, we were also very frightened and felt very embarrassed. For such a misunderstanding, the front desk only apologized to the man, but did not apologize to us.
After changing rooms, our twin bed room was changed to a double bed room. The hotel did not explain this. Because it was late at night, we gave up changing beds and rested.
There was a musty smell in the room, and a bottle of mineral water was empty, and it was not cleaned. There were many flies flying around in the restaurant during breakfast.
I am very dissatisfied with this accommodation experience.
The guest house name from the website ( mkunazini ) is not known by the locals as they use a different name called Flamingo guest house, their telephone number was never reachable. However the receptionist was very nice and friendly she even tied to explain about the telephone issue. The room was nearly arranged and clean.
Very nice hotel. Conveniently located to all Stone Town attractions. If there are any issues the front desk manager will do her best to rectify the situation. My only issue unfixable was the food or maybe It was the water they refill for the rooms. I recommend be on side of caution and drink only bottled water. Don't eat anything uncooked (salads juices made with ice etc.) And you won't spend most of your time in bathrooms.
The hotel is excellent, luxurious ancient building. The room is oversized and richly decorated in classical style. The location is good and it is one of the landmark hotels in Stone Town. The building is beautiful and the restaurant is the best with all the facilities.
Room, Balcony, View from the room and Restaurant is really nice. But only one thing they need to improve in their reception customer service.
Room I signed when I check in and Room I really received was different. They changed the room without notice. I asked why they said it's same room inside. But it was totally different. Changed room has no privacy at all. We have to close the window during the stay.
And I asked for late check out when I check in. They told me to check last day in the morning. In last day, I asked again for 2hrs late check out. They refused my request even didn't check the system. Just say NO. I am very disappointed with their attitude. And when I checked the site there were plenty room left.
As everyone knows Zanzibar is the holiday place. Most of 5 star hotels in holiday place, they run check out time very flexible due to flight time. No deserve to have 5 stars in customer service.
Utterly enchanting- from our 5am arrival until our departure 3 days later we were looked after so incredibly well. The hotel organised our airport pickup and opened up with a gentle tap (you may need help to find it as it’s in the narrow streets of old Stonetown). The front of house was superb and Peter took care of us. The hotel has so much atmosphere, full of antiques and lush vegetation. Breakfast is in the roof balcony. Excursions can be organised. I had read a few unpleasant reviews but I can’t think why, cleanliness was first class and the hospitality was outstanding. I hope you are lucky enough to find a room - we stayed 3 nights it was so good.
Fabulous location. I enjoyed seeing all the curated old artifacts and reading up on the 500 year history of the place. The people were wonderful. The room was comfortable and quiet. The bathroom was modern and clean. I’d stay there again.
It happened to be living in the former residence of Queen's lead singer Freddie Mercury. It was really an amazing experience. The appearance of the hotel is good, but the internal facilities are average. The bed and pillows are not comfortable, and the breakfast taste is average. It is better than the good location and the experience of this wonderful celebrity's former residence.
I didn't realize it was a Chinese hotel when I booked. Upon arrival, I was pleasantly surprised to find the owner, who was Chinese, very welcoming and attentive. I booked a double room, but it came with a living room, a fully equipped kitchen, and a separate wet and dry bathroom. The hotel also has its own restaurant, offering delicious local and Chinese cuisine for all three meals. The hostess was especially helpful in arranging our itinerary, arranging the driver, and negotiating a price. It was a very satisfying trip.
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AAnonymous UserI have never stayed in a hotel where the service and experience progressively got worse each day. Everything just started going downhill during our second day you wake up in the morning and the first thing that happens is you are asked about joining one of the tours and offer through the hotel and they do that every chance they get and the moment they find out that you have a booking For a tour with another company and not through them, they will just little snide comments and make you regret your decisions. The second thing was the food you had to order lunch hours before and when you ordered for specific time you get to the restaurant you still have to wait at least another 30 minutes to get it, I ordered calamari on one of those days for eight and only got four small pieces of calamari and that was it just for small pieces of calamari and fried plantain so that was basically two dollars per calamari.
There was an element of feeling unsafe because one of the mornings as I was walking up to breakfast there was a strange man just walking around and when I get to breakfast, one of the staff members there tells me that there’s a man who has been asking about me and looking for me and as I turned there, that man is standing right there and my question was, how are you letting this man on the premises, and what if you wanted to come to me and you guys are letting him walk around this entire place because I ran into him on the other side of the hotel so there was that as well which made me feel extremely uncomfortable and uneasy and unsafe.
They didn’t spray any mosquito spray as it’s common in the area to in and spray the room with mosquito spray at the end of each evening they only did that first night and we had to keep them and each time it was met with just a sigh of inconvenience like we were inconveniencing them getting there difficult worth it and I think that is the one thing I can attest to being the better part of this entire establishment, but that aside the services awful. You will go hungry, we told the bar open a specific time but it wouldn’t open. Also they change their rules at one day. It’s OK to have a meal by the bar closer to the beach the next day you can’t do that but then you’ll see them. Send them food down for specific people so that was also extremely offputting, I can safely say I will never set foot in that place ever again.
Also, the WiFi was bad
HHariI stayed at this hotel upon arrival and departure from Zanzibar. The first time it was a short and enjoyable stay. Unfortunately, during my second stay I was upgraded to room 301, which is large and overlooks the swimming pool, but it needs maintenance, especially the bathroom, which needs immediate maintenance. It is a very noisy room, as you can hear the sounds of the elevator and the water pump. The furniture is luxurious, but old and needs to be upgraded. The location is excellent, overlooking the port, but the entrance to the hotel is on a potholed street. The staff is friendly and respectful.
YYon-iiiRoom, Balcony, View from the room and Restaurant is really nice. But only one thing they need to improve in their reception customer service.
Room I signed when I check in and Room I really received was different. They changed the room without notice. I asked why they said it's same room inside. But it was totally different. Changed room has no privacy at all. We have to close the window during the stay.
And I asked for late check out when I check in. They told me to check last day in the morning. In last day, I asked again for 2hrs late check out. They refused my request even didn't check the system. Just say NO. I am very disappointed with their attitude. And when I checked the site there were plenty room left.
As everyone knows Zanzibar is the holiday place. Most of 5 star hotels in holiday place, they run check out time very flexible due to flight time. No deserve to have 5 stars in customer service.
JJane and StewartUtterly enchanting- from our 5am arrival until our departure 3 days later we were looked after so incredibly well. The hotel organised our airport pickup and opened up with a gentle tap (you may need help to find it as it’s in the narrow streets of old Stonetown). The front of house was superb and Peter took care of us. The hotel has so much atmosphere, full of antiques and lush vegetation. Breakfast is in the roof balcony. Excursions can be organised. I had read a few unpleasant reviews but I can’t think why, cleanliness was first class and the hospitality was outstanding. I hope you are lucky enough to find a room - we stayed 3 nights it was so good.
GGuest UserVery nice hotel. Conveniently located to all Stone Town attractions. If there are any issues the front desk manager will do her best to rectify the situation. My only issue unfixable was the food or maybe It was the water they refill for the rooms. I recommend be on side of caution and drink only bottled water. Don't eat anything uncooked (salads juices made with ice etc.) And you won't spend most of your time in bathrooms.
ZZjyanziThe location is right in the city, by the sea. The seafood pier, square barbecue, and night market are all within a few minutes' walk. The room is exquisite and tidy, the decoration style is very unique, and it is beautiful for taking pictures. They also provide takeaway bath towels for swimming, and the rattan basket is very suitable for taking pictures. The hotel breakfast must be mentioned. All the Western food is freshly baked and cooked. It is more delicious than the Western restaurant. The hot Western food finally doesn't feel so cold. I love it.
GGuest UserFabulous location. I enjoyed seeing all the curated old artifacts and reading up on the 500 year history of the place. The people were wonderful. The room was comfortable and quiet. The bathroom was modern and clean. I’d stay there again.
GGuest UserIt was a very good stay. Especially the cleanliness of the room. This quality is amazing at this price in the high season. The location is also good and you can walk to the slave museum in about 1 minute.
GGuest UserThe guest house name from the website ( mkunazini ) is not known by the locals as they use a different name called Flamingo guest house, their telephone number was never reachable. However the receptionist was very nice and friendly she even tied to explain about the telephone issue. The room was nearly arranged and clean.
AAttila TheHunThe staff were very friendly and helpful, old style hostel but it was clean and some little hearts on the bed , small things to feel welcomed .
The breakfast was excellent. Fresh fruits , juice , eggs salad ,coffee , tea . We really enjoyed our stay .
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