The place is very clean and has a very good location.
Staff are very friendly and is approachable in any possible request you may require.
The breakfast is very good and suitable for any type of person due to its various dishes.
Had a breakfast with my sister and nephew and see for yourself that they really enjoyed the meal.
I really liekd this hotel. I wanted to splurge a bit and it was perfect: very good buffet breakfast, location was 1 min walk to 2 awesome massage places, there's a711 store opposite the hotel and SM Mall Legazpi is just a 10min tricycle ride.
The room was well appointed and the Wi-Fi fast: not common in the Philippines. The outdoor swimming pool was great for a swim after a long day of sightseeing. I hihly recommend it
The overall decoration of the hotel is classic and elegant. Although the hotel facilities look a bit old, they are well maintained. The service staff are very patient, the service is attentive, and the price is affordable. It is a good place for a short trip.
This place is just 7 min walk from the Legazpi Grand Terminal (buses to and from other provinces/regions). It's right next to Pacific Mall for groceries, pharmacy, Watsons, etc. It's also walking distance to Ayala. It alsi has a great view of Mayon.
Tess and the other staff were very friendly and helpful. It was raining so Tess lent us an umbrella.
We're excited that it finally re-opened. Here's our review:
ROOM
Our first room was okay, but the filter of aircon is dirty so we had the staff cleaned it. next, we would like to go out to swim but their SDB was not fixed in the cabinet so we dont think how was that ”SAFE” knowing that it can be removed. so we just let it pass. then going back after our dip in the pool, we took a shower, but voila! the drainage doesnt drain at all 😂 so we decided to request to transfer to another room. so on the next room, as you enter, you will smell that it was not used for a period of time. the carpet was dusty, you can feel it on your feet. in this room, aircon and bathroom are now okay.
RESTAURANT
Volcanic Grill - before it was so nice to lounge here because of the food, but during our stay, the food was limited and there is no meat to grill 😅 how was that called volcanic grill? we ordered other food, and tbh, it's delicious and big serving.
Breakfast - Since it is a weekday, we expect that it is not buffet, the food are not the same as before but it is still sumptious. we enjoyed our breakfast.
POOL
Of course, the hotel has the best view of Mayon. Nothing else to say, just look at the photo.
SERVICE
The staff are all respectful.
PRICE
It is a bit pricey given, they should have lower the price first to gain clients.
I like this place due to the convenient to my location and the staff is very good, the room I was assign is good full size bed firm, the only bit uncomfortable is the AC somehow is very noisy although it work fine just too noisy, had a good water supply, no hot water for the shower.
The place is very close to the mall and food park, as a traveller local and street food might think twice for cleanliness and water sensitivity, the place is not too bad few bad and good, water will disappear in n o time so better ask the front desk to put the water on. Not as cleaned as 3 star but can be done for 1 night,No elevator service if you have a large luggage and bad knee this place is not for you. Mall are nearby 5-7 mins walk.
So far the place is safe they have a safe parking space. Only the amenities is need to improve like the towels it should be a big towel and it should be two towels each rooms. I my self working in a cruise ship. So i know what is need to be improve And the tv as well need to fix the signal.
this is our second stay in this hotel, the staff are more nicer this time in front desk, I ask extra key so that I can leave the room while my companion is sleeping and she give me extra no argument, the parking lot is safe although its limited, they renovated the the hotel so kind of a mess but they tried to make everyone safe and provided they need. the bed is firm and pillow is soft, the safe didn't work but they fix it quickly, the bathroom need improvement. strong wifi, strong water pressure and hit water somehow a funny smell in the bathroom just need to continue exhaust on. its quite we both sleep well. this location is perfect in center legaspi walking distance to ayala mall. the food seems very limited this time but good enough few variety to get it full, had a soup, fruits, and omelet station.
Good
50 reviews
7.9/10
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HK$496
per night
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Great
BBenedict BaldanoThe place is very clean and has a very good location.
Staff are very friendly and is approachable in any possible request you may require.
The breakfast is very good and suitable for any type of person due to its various dishes.
Had a breakfast with my sister and nephew and see for yourself that they really enjoyed the meal.
GGuest UserI really liekd this hotel. I wanted to splurge a bit and it was perfect: very good buffet breakfast, location was 1 min walk to 2 awesome massage places, there's a711 store opposite the hotel and SM Mall Legazpi is just a 10min tricycle ride.
The room was well appointed and the Wi-Fi fast: not common in the Philippines. The outdoor swimming pool was great for a swim after a long day of sightseeing. I hihly recommend it
AAireiz JoyDuring our stay at Villa Caceres, since it was our first time, the people in the Front Office are very helpful when providing locations and assistance, as well as the Housekeeping staffs (the group of tall guy assisted us on adjusting aircon temperature, when we arrived in the room). We also arrived earlier than the check-in time but they have accommodated us (receptionist named Jen/Jean, i think). I have just noticed in the morning buffet that servers are quite not that attentive on their guests even though it was not busy, some tables are left unattended, although the selection of their food was nice. I hope that they pay attention on this feedback. Then location was accessible to the city, markets and transportation.
AAnonymous UserWe're excited that it finally re-opened. Here's our review:
ROOM
Our first room was okay, but the filter of aircon is dirty so we had the staff cleaned it. next, we would like to go out to swim but their SDB was not fixed in the cabinet so we dont think how was that ”SAFE” knowing that it can be removed. so we just let it pass. then going back after our dip in the pool, we took a shower, but voila! the drainage doesnt drain at all 😂 so we decided to request to transfer to another room. so on the next room, as you enter, you will smell that it was not used for a period of time. the carpet was dusty, you can feel it on your feet. in this room, aircon and bathroom are now okay.
RESTAURANT
Volcanic Grill - before it was so nice to lounge here because of the food, but during our stay, the food was limited and there is no meat to grill 😅 how was that called volcanic grill? we ordered other food, and tbh, it's delicious and big serving.
Breakfast - Since it is a weekday, we expect that it is not buffet, the food are not the same as before but it is still sumptious. we enjoyed our breakfast.
POOL
Of course, the hotel has the best view of Mayon. Nothing else to say, just look at the photo.
SERVICE
The staff are all respectful.
PRICE
It is a bit pricey given, they should have lower the price first to gain clients.
GGuest UserThe service provided by the staff was very good. They were all respectful to the guests.
The food in the included breakfast buffet was great. The food variety was excellent but it didn’t have any fruit juice available. Otherwise the Lotus Blue cafe also had great food at a very reasonable price.
The location was very close to the main downtown area and walking distance to clean malls with plenty of food and restaurant options. The area is also very safe and friendly.
Unfortunately, we had a bad experience with the room. The hot water heater inside the room was not working. We immediately reported that to the front desk. They sent a maintenance mechanic to fix it but same issue every time we tried to use the shower. They promised to replace the heater while we were away on our tour, but when we came back the hot water heater was still not working. The water from the shower would first come out very hot and difficult to adjust. Then after that the water came out very cold. I reported the same issue to the front desk but no results. Thank goodness we were only stuck for two days.
FFULGENCIO OBADOthis is our second stay in this hotel, the staff are more nicer this time in front desk, I ask extra key so that I can leave the room while my companion is sleeping and she give me extra no argument, the parking lot is safe although its limited, they renovated the the hotel so kind of a mess but they tried to make everyone safe and provided they need. the bed is firm and pillow is soft, the safe didn't work but they fix it quickly, the bathroom need improvement. strong wifi, strong water pressure and hit water somehow a funny smell in the bathroom just need to continue exhaust on. its quite we both sleep well. this location is perfect in center legaspi walking distance to ayala mall. the food seems very limited this time but good enough few variety to get it full, had a soup, fruits, and omelet station.
AAbe D.Nice gym and nice pool. Service of the staff was pretty good and cordial. However, we did not have a hot water after the brownout. We were told to wait for 30 mins. to an hour after the electricity came back. We waited 2 hours with no hot water. The shower bath tub is not safe at all. It was too high and dangerous. There’s no anti-slip and that makes it even dangerous. Another is, there’s no electrical outlet on the left side of the bed that makes it hard to charge the phone. Also, I requested a box of tissue paper and I received 2 toilet papers. I was informed they don’t provide tissue paper. Of all the hotels we stayed this is the most expensive, but can’t provide tissue paper. We’ll try UMA next time.
AAlfredo EbitaThis hotel exceeded my expectations in every way! The amenities were top-notch, the staff were incredibly friendly and accommodating, and the food was exceptional. From the moment I arrived, I was impressed by the attention to detail and commitment to excellence that permeated every aspect of my stay. Whether I was relaxing in my room, enjoying the hotel's facilities, or savoring the delicious cuisine, I felt like I was experiencing the best of the best.
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